12840-1 Chikuniotsu, Otari, Kitaazumi District, Otari Village, Kitaazumi District, Nagano Prefecture, 399-9422, JapanView Hotel Details
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Hotel Hakuba Berghaus Guest Reviews
4.1/5
Very Good
8 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(8)
Positive reviews(6)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Mountain View Semi Western-Style Room 26 To 30 Sq M
Stayed in Dec 2023
Family
1 review
3.5/5
Posted on Jan 27, 2024
Great place to stay right on a ski run with ski in facilities.. It’s also quite close to bars and restaurants. The only issue is the hotel advertises that all rooms have bathrooms - but that is not the case. A number of rooms don’t have a bath or a shower! We didn’t have one which came a real surprise and had to book a private bathroom three floors down for each morning. If you stay at this hotel make sure you book a room with a shower! In this day and age not having a shower in all rooms is really not three or even two star accommodation.
Guest User
City View Semi Western-Style Room 26 To 30 Sq M
Stayed in Dec 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Feb 16, 2025
Very satisfied with the accommodation! If you take the bus yourself, you can ask the guesthouse to arrange a private car to pick you up from Tsugaike Kogen Bus stop (reservations can only be made by phone). The rooms are the same as in the photos, the rooms on the 2nd floor have bathrooms, but the rooms on the 3rd floor do not. The restaurant overlooks the ski resort, and there is free wine during happy hour and dinner. I've stayed in many other B&Bs and hotels that require additional fees. The outdoor hot spring is a bit small and will be crowded if there are more than 4 people.
Highly recommended
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6/9
Lala
City View Semi Western-Style Room 26 to 30 Sq M
Stayed in Dec 2023
Family
5 review
1.5/5
Posted on Feb 3, 2024
Book a hotel half a month before departure, because you usually go to Hakuba half a year in advance, so the range of choices is very small. After searching until midnight every day, I finally settled on this one. There are several hotels in Tsugaike where you can ski in ski out, and Tower is one of them. The location is very convenient, just next to the primary road. However, the house is very old, and it is really tiring to carry luggage up and down the stairs manually. Over 2,000 per night, the hotel does not provide drinking water, and the bathroom cannot take a shower, so I have to go to the public bathhouse. I booked breakfast and dinner, but the food was so unpalatable that it’s hard to imagine that this is in Japan🇯🇵. The floor height is very low, and my husband tends to hit his head when entering and exiting the door. The room has a hanging air conditioner, which makes it a bit cold at night. The sofa in the room sank completely when I sat on it. All in all, it was a stretched and uncomfortable two nights. Fortunately, it was so fun to ski, which made up for the regrets of the hotel.
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Guest User
Standard Twin Room with Shared Bathroom with Private Toilet
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The service is very good. The room is very clean. Everything else is very good except for the price.
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CHAN SUN
Japanese-Style Superior Room with Mountain View
Stayed in Dec 2023
Travel with friends
22 review
4.0/5
Very Good
Posted on Jan 29, 2024
The hotel is located in Tsugaike Plateau. The room was clean and tidy. We stayed for two nights in a row. The breakfast and dinner were different on both days. Ski equipment can be stored in the hotel's dungeon. After putting on the dungeon, you can walk directly from the dungeon to the ski slopes, which is very convenient. .
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Da Da go go go
Japanese-Style Superior Room with Mountain View
Stayed in Nov 2023
Couples
13 review
4.2/5
Very Good
Posted on Dec 13, 2023
ski resort
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Guest User
Stayed in Nov 2022
Solo travelers
1.0/5
Posted on Dec 13, 2022
I was bitten by mosquitoes in the middle of the night, and I couldn't sleep because of the loud mosquito noise. There is a mosquito trap even if you contact the front desk. I was looking for it, but I couldn't find it. I was stabbed in my face and arms and it was very painful until morning. When I told the front desk when I checked out, there was a very unfriendly man behind the air purifier. He said. I'll put it where I can find it from now on. said with a frightened face. The regional coupon was 3rd year of Reiwa and could not be used. You can use it by calling the hotel. I threw it away because I didn't want to argue with him. It was a hotel that I had been looking forward to for a year, but it was the worst hotel. I think I'm going to hate Nagano Prefecture.