Oriental Hotel Universal City Reviews

Response from Property: Thank you for your wonderful review! We're thrilled to hear that you enjoyed the easy access to USJ and nearby shops. It's great to know that our location made your stay more convenient. We're also glad you appreciated our service and found the breakfast to be delicious. The donuts are indeed a favorite among our guests, and we're happy to hear your kids loved them! We hope to welcome you back for another enjoyable stay in the future!

Response from Property: Thank you for choosing to stay at our hotel! We are very pleased to hear that you have found our location convenient. We are also relieved to hear that you were satisfied with the room we prepared for you. It is our sincere hope that your stay was both comfortable and memorable, and that we were able to play a part in that experience. We look forward to welcoming you again!

Response from Property: Thank you for choosing to stay with us! We are truly delighted to hear that you had a pleasant stay and that the room met your expectations. It is also wonderful to know that you found our staff friendly and helpful—your kind words mean a great deal to us. We sincerely appreciate your valuable feedback. Please rest assured that we take all guest comments to heart, and we remain committed to continually enhancing our services to ensure the best possible experience for our guests. We very much look forward to the opportunity of welcoming you back in the future. Warm regards, Oriental Hotel Universal City

Response from Property: Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay so much. We're particularly pleased you appreciated the thoughtful touches, like the free afternoon snacks with hotdogs and pancake station. It's wonderful to know the EMS machine for tired feet was a helpful addition to your stay. We're always looking for ways to enhance our guest experience, and feedback like yours is invaluable. The convenient location near Universal Studios Japan is a real plus, and we're glad you found that aspect helpful too. We hope to welcome you back again soon!

Response from Property: Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location, with easy access to USJ and the train station. It's also fantastic to know that you found the nearby convenience stores and restaurants to be convenient. We're especially glad you loved our buffet breakfast! We hope to welcome you back for another enjoyable stay soon!

Response from Property: Thank you very much for staying at the Oriental Hotel Universal City. We are very honored to receive your kind words. All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage. Oriental Hotel Universal City All the staff

Response from Property: Thank you very much for staying at the Oriental Hotel Universal City. We are very honored to receive your kind words. All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage. Oriental Hotel Universal City All the staff

Response from Property: Thank you for your kind feedback! We're so glad you enjoyed your stay. It means a lot to us that you appreciated the food and services. We look forward to welcoming you back soon.

Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff

Response from Property: Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and found our location convenient for visiting Universal Studios. We appreciate your feedback regarding the room size. We're glad that upgrading to a larger room made your experience more comfortable. We hope to welcome you back for another enjoyable stay in the future!

Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed our perfect location and found it convenient for exploring Osaka, including Universal Studios and the nearby attractions. It's great to know that our variety of food options catered to your vegetarian needs and that your family had plenty to do during your stay. We appreciate your kind words about the cleanliness and comfort of our rooms, as well as the breakfast buffet. We hope you get a chance to enjoy the free candy and ice cream on your next visit! Thank you for recommending us to other families, and we look forward to welcoming you back soon!

Response from Property: Here's a possible response: Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed your stay and appreciate the little treats we offer. It's great to know the location was convenient for exploring the attractions. We always strive to make our guests' stays as comfortable and enjoyable as possible. We hope to welcome you back again soon!

Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff

Response from Property: Okay, here's a possible response to the guest's feedback, aiming for empathy and a resolution: Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you highlighting the positive aspects of your stay, particularly the location and breakfast. We are very sorry to hear that you experienced issues with soundproofing in your room. We understand that noise from adjacent rooms can be disruptive, especially when trying to sleep, and we sincerely apologize for the inconvenience this caused you. Your comments regarding the connecting door and sound isolation are valuable to us. We are constantly working to improve our guest experience, and we will certainly take your feedback into consideration as we review our room maintenance and potential improvements. We would have been happy to assist you further during your stay had we known about the issue. Please do not hesitate to reach out to our team next time you encounter anything that might impact your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and relaxing experience.