3 Chome-5-2 Minamisenba, Chuo Ward, Osaka City, Osaka Prefecture, 542-0081, JapanView Hotel Details
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Henn na Hotel Osaka Shinsaibashi Guest Reviews
4.4/5
Very Good
395 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(395)
Positive reviews(384)
Reviews with photos/video(143)
Easy to get around(62)
Close to metro(35)
Convenient for shopping(30)
Great value for money(27)
Tasty food(17)
Would stay again(11)
Perfect for business trips(6)
Nice bathtub(6)
Negative reviews(11)
cat ng bc
Twin Room
Stayed in Oct 2024
Travel with friends
12 review
4.0/5
Very Good
Posted on Nov 11, 2024
Location is to several station, they provide vegetarian/vegan rice ball upon requested. staffs serving the bafst is nice and friendly. room is bright ,bedsheets and towel is clean. only thing if they can improve the toilet floor squeezing sound.
6/7
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Shinsaibashi.Thank you for your compliments about our hotel and staff.It's great to hear that you had a comfortable stay in your room.We will also report any improvements to the toilet and take action accordingly.Thank you for your valuable feedback.We also hope that you will stay at our hotel when you come to Osaka.
YS adventure time
Double Room
Stayed in Sep 2024
Couples
8 review
5.0/5
Outstanding
Posted on Nov 1, 2024
A compact hotel , has everything you need. Very close to the Midosuji subway line, it should get you to most places. There is a coin laundromat near the hotel, more information provided at the hotel information stand.
Check in is automated. If you need other items , you can call the staff at the check in kiosk or phone.
Breakfast is simple and hearty. There is delicious hot miso soup, cereal, bread and many types of onigiri.
Hotel have free cookie and drinks during tea times, alcohol for night time.
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Shinsaibashi.We are very honored to hear that you were satisfied with our hotel's location and lounge.We would also like to thank you very much for your kind feedback.Henn na Hotel's concept is ``a hotel that promises to keep changing and evolving,'' so we will do our best to show you a different side the next time you use our hotel.Henn na Hotel Osaka Shinsaibashi
Guest User
Twin Room
Stayed in Jul 2024
Family
1 review
3.5/5
Posted on Aug 3, 2024
The place is nice. No visible check in instructions but somehow we were able to check in. We arrived late at night around 10 in the evening and we were not greeted even there were some staffs beside the lobby. We were kinda late for breakfast the next day so we were in a hurry to get onigiri but the staff RUDELY asked us for our room number without saying excuse me or something. Not enough space to eat breakfast. Most of the people in the lobby are maybe Chinese.
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Shinsaibashi.Regarding the points you have pointed out, all of our staff will reconfirm that we can provide services that meet your expectations.We will continue to improve the hotel environment so that our guests can enjoy a comfortable stay.We will take your feedback seriously and all of our staff will work hard to make improvements, so we appreciate your continued support.
Guest User
Twin Room
Stayed in Dec 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 25, 2025
Excellent location. Best thing is that the metro exit has lift to the street level hence there is no need to haul heavy luggages up and down. Lift all the way. Woohoooo!!! 1 minute from metro exit to hotel.
3 minute walking distance to Shinsaibashi-suji.
Room is spacious enough. Can open suitcases on the floor.
Will definitely stay here again when visiting Osaka.
Response from Property: Thank you very much for choosing our hotel from among the many lodging facilities available. We thank you very much for your warm comments about our location and guest rooms. We hope that you will choose our hotel again on your next visit to Osaka.
Dirat
Hollywood Twin Room
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on May 8, 2024
Got room on 2nd floor
all good except so many dust.
1 flaw that made me almost gave this 2 stars is there were 3 drops of pee on toilet without cleaning when we first enter the toilet. I have to clean it myself with tissue and alcohol, since I need to use it right then and can't wait for room service.
Location is great, room is bigger than others in the same rate. Breakfast is good but not great with 2 Onigiri, miso soup, bread, yogurt.
I might consider to come back again.
Response from Property: Thank you for choosing Henna Hotel Osaka Shinsaibashi and for taking the time to provide us with your valuable feedback.We are honored to hear that you are satisfied with our location and rooms.However, we apologize for the inconvenience caused to our guests by inadequate room cleaning. We will report this to the department in charge, and we will make every effort to review the work of our cleaning staff and provide them with thorough guidance.We will also take your comments and suggestions regarding breakfast very seriously and use them to further improve our services in the future.We will make every effort not to disappoint our guests based on the feedback we have received, and we look forward to your continued patronage in the future.Hennna Hotel Shinsaibashi
Guest User
Twin Room
Stayed in Mar 2024
Family
5 review
4.7/5
Amazing
Posted on Apr 16, 2024
Very Close to shinsaibasi area, good breakfast , and nice service . Excellent Hotel 😊 T-rex theme hotel 😊
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Shinsaibashi.We are very honored to hear that you were satisfied with our hotel's location, staff, and room services.We look forward to your continued patronage.Henn na Hotel Osaka Shinsaibashi
Mario Jesus
Twin Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 6, 2024
Dinosaur receptionists, best location, friendly staff, clean rooms, will book again
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Shinsaibashi.Thank you very much for your kind comments regarding our hotel's staff and location.We are very happy to see that you were able to stay at our hotel and feel refreshed.We will continue to strive to improve our services so that we do not disappoint our customers' expectations, so we appreciate your continued support.We look forward to your continued patronage.Henn na Hotel Osaka Shinsaibashi
Guest User
Twin Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 16, 2024
The receptionist was quirky, the rooms were good, if you like a firmer bed Henn Na has it. The breakfast is perfect with a choice of 2bite pastries, cereal, yoghurt, coffee, tea & juices. Close to Shinsaibashi station & Suji shopping strip.
Response from Property: Thank you very much for staying at Henna Hotel Osaka Shinsaibashi.We would like to thank you again for taking time out of your busy schedule to share your valuable feedback about your stay at our hotel.We are honored to hear that you were satisfied with our hotel's location and the welcome drink service.Our hotel is not only conveniently located in the center of Osaka, just a 3-minute walk from Shinsaibashi Station on the Midosuji Line (No. 2 ticket gate), but is also close to the Shinsaibashi Station, which is connected to Honmachi, the main shopping district of Osaka, It is also close to the Shinsaibashisuji shopping district, which continues from Honmachi, and Namba, where Dotonbori is located.We hope you will use our hotel for shopping, dining, and sightseeing in Osaka.We look forward to welcoming you again at our hotel.Henn na Hotel Shinsaibashi
Guest User
Twin Room
Stayed in May 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Nice location and clean hotel
Response from Property: Thank you very much for choosing Henn na hotel Osaka Shinsaibashi and for taking the time to give us your detailed feedback about your recent experience.As you mentioned in your post, our hotel is located a 3-minute walk from Shinsaibashi Station on the Midosuji Line (No. 2 ticket gate), so even at night the area is bustling with customers enjoying shopping and dining.We will continue to improve our room facilities and services to meet the expectations of our guests, and we look forward to serving you in the future.Thank you very much for your stay.Henna Hotel Osaka Shinsaibashi
Vivi
LG Styler Twin Room
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 7, 2024
19Jul check in . Staff are nice and helpful there.
My kid throw up on the bed and made it dirty. Staff show her care and send me a thermometer at midnight. I feel sorry about that and really thanks for your kind help.
Response from Property: Dear VIVI,Thank you so much for your thoughtful review. We’re glad to hear that our staff’s care and support made a difference during your stay. We understand that unexpected situations can arise, and we’re pleased that we could assist you and your child. Your kind words are greatly appreciated.If you need anything in the future, please don’t hesitate to reach out. We look forward to welcoming you back.Best regards,HENNA HOTEL OSAKA SHINSAIBASHI
MOND SARISA
Twin Room
Stayed in Dec 2023
Travel with friends
59 review
5.0/5
Outstanding
Posted on Jan 13, 2024
bedroom a little too small if compare with kanasawa but it is prime location, with a 5-10 min to shichibashi. friends staff (dinosaure) thery will speak with you 3 language
(recommened please add thai)
Response from Property: Thank you very much for choosing Henn na Hotel Osaka Shinsaibashi, and for taking the time to give us your valuable comments. We are so glad to hear that you like the dinosaur and satisfied with the location of our hotel. Our hotel is a 3-minute walk from Midosuji Line Shinsaibashi Station No. 2 ticket gate, which is easy to access. You can enjoy shopping and Osaka specialties in Shinsaibashi and Dotonbori. Also thank you for your valuable opinions regarding the language spoken by dinosaurs, we will continue to strive to improve our hotel facilities and services in order to meet our customers' expectations. We hope you will continue to support us.Henn na Hotel Osaka Shinsaibashi
Anonymous User
LG Styler Twin Room
Stayed in Nov 2023
Family
3 review
4.2/5
Very Good
Posted on Jan 13, 2024
We were amazed upon our arrival at the front desk. A very unusual experience for our family when the dinosaurs welcomed us warmly.🤪😊😊
Response from Property: Thank you very much for choosing Henn na Hotel Osaka Shinsaibashi. We are so glad to hear that you like the dinosaurs.We hope that you will stay at our hotel when you visit Osaka next time. All of our robots and staff look forward to seeing you again.😊😊😊
Nnuk
Hollywood Twin Room
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 1, 2025
Very good location , Free breakfast, Free lounge
Response from Property: Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed our convenient location, breakfast, and the free lounge access. It's wonderful to know that these aspects made your stay even better. We look forward to welcoming you again soon!Henn na Hotel Osaka Shinsaibashi Staff
7YiHan25
Double Room
Stayed in Nov 2023
Couples
13 review
4.0/5
Very Good
Posted on Dec 24, 2023
3-minute walk to Shinsaibashi station, close to Dotonbori. Self check in with 2 dinosaurs “receptionist”. Luggage storage available but first come first serve. All have to be done by yourself, no staff around or they are in the back office. The double bed room is small with no view. Happy hour with alcohol, coffee, tea and fruit juice. Simple breakfast start at 6am with rice ball, breads, cereal, miso soup and drinks. Toiletries provided near to the self check in machine.
Response from Property: Thank you very much for choosing Henn na Hotel Osaka Shinsaibashi. We are glad to hear that you're satisfied with the location of our hotel and the lounge service. Our hotel is located in the center of Osaka, a 3-minute walk from the No. 2 ticket gate of Shinsaibashi Station on the Midosuji Line. It has convenient transportation and convenient travel, so you can enjoy various shopping, food, and sightseeing in the surrounding area. Lounge Jurassic Diner, whose menu changes depending on the time of day, is popular with many people as it offers drinks and snacks that both adults and children can enjoy. Henn na Hotel's concept is ’’a hotel that promises to continue to change and evolve,'' we will continue to strive to improve the facilities and services so that we can meet the expectations of our customers and we hope you will continue to support us.
Guest User
Twin Room
Stayed in May 2024
Family
22 review
2.5/5
Posted on Jun 10, 2024
Stayed for 5 nights, first and last night was fine, second to fourth night was reeked with cigarette smoke smell throughout the lift lobby and walkway. The smoke was entering the room. Informed the staff, but nothing was done for all three nights. So, despite the signage of fine penalty for smoking, I guess smokers are allowed to smoke in the room/stairway/liftlobby/walkway afterall.
Response from Property: This time, the center of Hennna Hotel Osaka Bridge stopped at the very center of the heart. We apologize for any inconvenience this may cause you. Thank you for your patronage of our hotel. We will take customer feedback seriously and strive to improve so that all customers can enjoy fast comfort. By changing the environment to allow smoking and designate smoking areas, we can create an environment where guests can stay with peace of mind. We apologize for any inconvenience this may cause our customers, but we hope to provide you with good hospitality on the same day. Hennna Hotel Osaka Kansaibashi