1 Chome-8-1 Shibata, Kita Ward, Osaka City, Osaka Prefecture, 530-0012, JapanSee Hotel Details
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1 night
Guest Reviews
8.8/10
Very Good
770 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.4
Service9.0
Cleanliness9.0
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All reviews(770)
Positive reviews(727)
Reviews with photos/video(181)
Easy to get around(141)
Convenient for shopping(76)
Close to airport(51)
Too noisy(45)
Perfect for business trips(28)
Luggage delivery service(16)
Friendly front desk staff(10)
Many dining options(5)
Negative reviews(43)
henry xie
Studio Twin Room
Stayed in Mar 2025
Couple
85 review
7.0/10
Posted on Apr 6, 2025
The room is very small. Not recommended for long stay. Some distance from the train station, and the aircon is not blowing cool air.
I suggest to get a better place for stay. No self laundry service.
Response from Property: Thank you for staying with us.We are sorry that we could not meet your expectations regarding the room size and air conditioning.We will make every effort to improve our facilities in the future based on your feedback.Thank you for your valuable input.
Guest User
Studio Twin Room
Stayed in Feb 2025
Family
1 review
7.0/10
Posted on Apr 2, 2025
Room is very small and noisydie to the room windows is facing train trails
Response from Property: Thank you very much for staying at the Hotel new Hankyu Annex.We would also like to thank you again for your valuable feedback.We apologize for any inconvenience caused by noise and room size during your stay.We will make every effort to improve our services based on your feedback.We hope you will choose our hotel again when you come to Osaka again.We look forward to welcoming you again.Hotel new Hankyu AnnexFront desk
Lalaine
Double Room
Stayed in Jan 2025
Couple
5 review
9.0/10
Great
Posted on Feb 28, 2025
Hotel New Hankyu Annex is a very good place to stay… very near to train station and airport limousine bus. There are many restaurants near by so we’ve eaten almost all kind of Japanese food just going outside our hotel. The eco friendly room is very practical especially if you’re not after cleaning your room everyday. Room is clean, especially the towels that they’re delivering to the room.
The only downside of my stay is the very rude manager named Kakizaki. Upon check out, I do understand that we’re 30minutes late upon going down… we arrived 12:30nn in the front desk, and he’s already mad waiting for us there. I’m trying to explain our situation and he is not really willing to listen. I paid of course, but it really made me uncomfortable talking to him. It’s my first time encountering a rude Japanese man. Although all the other staff are very friendly, this man really got my nerves.
Ivetta
Studio Twin Room
Stayed in May 2025
Traveling with friends
16 review
7.5/10
Posted on Jun 11, 2025
The room is quite small if you have more than one luggage bag. It’s near the airport shuttle bus and there are many restaurants nearby.
Response from Property: Thank you very much for staying with us.We are sorry that we could not meet your expectations regarding the size of the room.We will make every effort to improve the situation based on your feedback.We are sure you will have a pleasant stay at our hotel with the train station and restaurants in the vicinity.We hope you enjoyed your stay at our hotel. All of our employees will continue to make every effort to provide you with facilities and services that will make your stay more convenient and comfortable.We look forward to serving you again.Hotel new Hankyu Annex
LaiLing
Single Room
Stayed in Nov 2024
Solo traveler
8 review
8.0/10
Very Good
Posted on Dec 8, 2024
Close to metro and many shopping places. Lots of restaurants and food hall to choose. Feeling great here in Osaka.
Response from Property: Thank you very much for choosing our hotel. We are very pleased to hear that you enjoyed your stay with us. We will continue to improve our services and hope that you will choose our hotel when you visit Osaka. We look forward to welcoming you again.Hotel new Hankyu Annex Front Desk.
Guest User
Studio Twin Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 4, 2025
It's a really nice and clean hotel and the Service was really friendly. We will definitely come back.
Response from Property: この度は新阪急ホテルアネックスをご利用賜り誠にありがとうございます。また、お忙しい中口コミ投稿にご協力頂き重ねてお礼申し上げます。ご滞在中はごゆっくりお過ごしいただけましたようで大変嬉しく存じます。今後もお客様が快適にお過ごしいただけますようサービス・設備の向上に努めて参ります。次回お近くにお越しになる際は当ホテルにお立ち寄りいただけますと幸いに存じます。お客様のまたのお帰りをスタッフ一同心よりお待ち申し上げております。新阪急ホテルアネックス フロント係
jaakka
Studio Twin Room
Stayed in Apr 2025
Couple
21 review
8.5/10
Very Good
Posted on Jun 2, 2025
very close to osaka umeda station. connecting to everywhere especially direct to kyoto city center is very convenient.
just the above mentioned alone is worth the price.
Response from Property: Thank you for staying at the Hotel new Hankyu Annex.We would also like to thank you again for taking the time to write a review of our hotel.We hope you had a pleasant stay with us.We will continue to improve our services and facilities to ensure that our guests have a comfortable stay.We hope you will choose our hotel again when you come to Osaka again.We look forward to welcoming you again.Hotel new Hankyu Annex Front desk
IamJane
Double Room
Stayed in Jun 2025
Solo traveler
6 review
8.0/10
Very Good
Posted on Jul 10, 2025
Lack of tables and chairs to sit around lobby area else average in general
Response from Property: Thank you for choosing our hotel.Our hotel is located in a commercial facility called DDHOUSE, so we have limited space. There are two sofas in the lobby.We are trying our best to make your stay as comfortable as possible, but we understand that we may cause you some inconvenience.Our rooms are available until noon, and we hope you enjoy your stay.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.Hotel new Hankyu Annex Front Desk
Swee Boon
Double Room
Stayed in Sep 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Oct 17, 2024
Conveniently located at Umeda. 5 minutes walk to the train station. Many restaurants around the hotel. The room is rather small but good enough for a single traveler.
Response from Property: Thank you very much for choosing Hotel new Hankyu Annex for your stay. All of our staff will continue to strive to improve our services and we look forward to your continued patronage of our hotel. We sincerely look forward to welcoming you again.Hotel new Hankyu Annex Front Desk
Guest User
Double Room
Stayed in Apr 2025
Solo traveler
1 review
9.0/10
Great
Posted on May 30, 2025
Super convenient location. Close to restaurants, shopping centers and the metro.
Response from Property: Thank you for staying with us at Hotel new Hankyu Annex.We appreciate giving your comment on your stay.We are looking forward to seeing you again. Hotel new Hankyu Annex FRONT DESK
Anonymous User
Studio Twin Room
Stayed in Feb 2025
Family
13 review
5.0/10
Posted on Apr 1, 2025
The room is pretty clean but the building is pretty old
Great location. The downside was there some additional charges that you have to pay if your book exceed a certain price and also there is no laundry coin in the building. There are some rooms that need additional fees to clean up.
Response from Property: Thank you for your stay.Although our hotel is 40 years old, we clean it every day for the comfort of our guests.We know that there are some things we have not done well, but we will continue to do our best to make your stay as comfortable as possible.We have two types of plans, one with cleaning and one without cleaning, so we would appreciate it if you could choose the plan with cleaning.We do not have a coin-operated laundry, but we do have a laundry service, so please use that service.Thank you for your valuable feedback.Hotel new Hankyu Annex
KohKevin
Double Room
Stayed in Aug 2024
Couple
3 review
10/10
Outstanding
Posted on Nov 3, 2024
The Hotel is a little bit walking distant from the train station, i got hard time to find the hotel on the first day. other than that the location is good. room is small but cosy enough for 2 ppl. i really love the hotel as it's so convenient.
Response from Property: Thank you for staying Hotel new Hankyu Annex.We are so glad you are satisfied.We look forward to welcoming you again.
JasonW
Fourth Non-Smoking
Stayed in Jul 2024
Family
78 review
8.5/10
Very Good
Posted on Aug 26, 2024
Easy access from both Kansai Airport limousine bus or Itami Airport limousine bus. About 3 minutes walk. Beds are a little hard, good for one night stay before flying out.
Response from Property: Thank you very much for staying at our hotel.We apologize for not meeting your expectations regarding the room facilities.We will continue to make every effort based on the feedback from our customers.HOTEL NEW HANKYU ANNEXFront Desk
Guest User
Triple Room
Stayed in Jan 2025
Family
5 review
7.5/10
Posted on Apr 24, 2025
Good location to Umeda station and shopping
Some facilities like the carpet and door and are damaged but still functional
Kids friendly
Response from Property: Thank you for staying with us.Thank you for your compliments regarding our location.We apologize for the damage to the carpets and doors, and for the poor facilities.Although the building is old, we do our best to clean it every day so that our guests can stay in comfort.However, there may be some areas where we have not gone far enough, and we will do our best to make our guests want to stay with us again.Thank you for your valuable feedback.Hotel new Hankyu Annex
Guest User
Double Room
Stayed in Dec 2024
Couple
17 review
8.5/10
Very Good
Posted on Feb 2, 2025
Hotel is a bit aging but service is good. Close to hankyu station but need 10 mins walk to JR.
Response from Property: Thank you very much for staying at Hotel new Hankyu Annex. We would also like to thank you again for your valuable feedback.We are very pleased to hear your positive evaluation of our hotel's services and location.The entire staff looks forward to welcoming you again.Hotel new Hankyu Annex, Front Desk