Canopy by Hilton Osaka Umeda

Canopy by Hilton Osaka Umeda Reviews

Canopy by Hilton Osaka Umeda

St Kita Ofuka West District, in the area for, Kita Ward, Osaka City, Osaka Prefecture, 5300011, JapanView Hotel Details
Canopy by Hilton Osaka Umeda
Canopy by Hilton Osaka UmedaCanopy by Hilton Osaka UmedaCanopy by Hilton Osaka Umeda
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Canopy by Hilton Osaka Umeda Guest Reviews

4.6/5
Great
66 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(66)
Positive reviews(63)
Reviews with photos/video(23)
Friendly staff(19)
Awesome rooms(17)
Awesome amenities(9)
Easy to get around(9)
Delicious breakfast(7)
Well designed(6)
Loved the view(6)
Near shopping area(6)
Negative reviews(3)
Guest User
King Room-Accessible
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Hotel is newly built and connected to Osaka Front / Intercontinental Hotel, such a good location with good value for money! Staffs are attentive and friendly. Room is big and modern too.
Response from Property: Thank you for staying at Canopy by Hilton Osaka Umeda and writing us a valuable feedback.It's great to know that you found our staff attentive and friendly, as we strive to provide excellent service to all our guests. We're also pleased that you appreciated the spacious and modern room. We hope to welcome you back for another enjoyable stay in the future!
Guest User
King Canopy Room
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Hilton’s Canopy is their offering, similar to Marriott’s W hotel chain. Newly built, it is located next to the Grand Front in Osaka. Can be difficult to find upon arrival at Osaka Station, but with a little patience, you will be rewarded as it can be a sanctuary away from the crowds.
Response from Property: We are delighted you chose Canopy by Hilton Osaka Umeda for the first time!We look forward to welcoming you back to our hotel in the not so distant future.
Guest User
Premium Twin Room
Stayed in Dec 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Jan 6, 2025
Very new hotel, location, service, and hotel breakfast was excellent. Need to wait for map to improve uber and taxi don’t know where to drop off
Response from Property: Thank you for staying with us and sharing your experience.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We hope to have an opportunity to serve you again on your next trip to Osaka.
Abdulla
King Canopy Room
Stayed in Nov 2024
Travel with friends
12 review
4.7/5
Amazing
Posted on Dec 30, 2024
Very good and new hotel but difficult to find the entrance from the road if coming by taxi or car. otherwise excellent in other aspects!
Response from Property: Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about the quality of our hotel.Regarding the difficulty in finding the entrance from the road, we understand this can be frustrating. We will look into ways to improve the signage and visibility of our entrance to make it easier for guests arriving by taxi or car. Your feedback is valuable, and we will use it to enhance the experience for future visitors.We strive to provide a comfortable and memorable stay for all our guests, and it is gratifying to know we succeeded in that regard.Thank you again for your review. We hope to have the opportunity to welcome you back soon.
Nick 尼可
Twin Room With Premium View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
And, my room number 1905 ; I have left a pink [external mobile battery] can you help shipping back to Taiwan  19F., No.1351 Zhongzheng Rd., Taoyuan City, Taoyuan county., Taiwan Name: Nick Chien Number: +886920605333
Guest User
King Canopy Room
Stayed in Oct 2024
Solo travelers
5 review
4.5/5
Great
Posted on Jan 14, 2025
Good location, though a bit off from the main Umeda shopping / dining area, but it is a brand new hotel, so you cannot expected it be in the prime location in the developed Umeda area. Very big and spacious room, in terms of hotel room size in Japan in general. Heating is a bit too strong in the room, so you may feel quite dry in the room. The stairs connecting the main entrance to the roadside and the mall of the hotel is a problem to those travellers with big suitcase, it is not easy to locate the elevators. Minor errors here or there but still a great choice if you would like to stay at Umeda area.
Response from Property: We are honored that you chose the Canopy by Hilton Osaka Umeda amongst the many hotels in Osaka.We sincerely would like to thank you for your great comments about our hotel, and we are simply delighted that we have met your expectations.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Guest User
King Canopy Corner Suite
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The hotel is new, well-kept, friendly staff, and the room has a wonderful view of the city.
Response from Property: We are honored that you chose the Canopy by Hilton Osaka Umeda amongst the many hotels in Osaka.We're thrilled to hear that you enjoyed your stay with us. Our team works hard to maintain a welcoming atmosphere, and it's great to know that you appreciated the friendly service. We're also glad you loved the view from your room! We hope to welcome you back soon for another wonderful experience.
Guest User
Premium Twin Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
One of the best hotels in Osaka. Definitely recommend this hotel. Excellent staffs.
Response from Property: Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to provide excellent service, and your recommendation means a lot to us. We hope to welcome you back on your next visit to Osaka!
michaelcwman
Premium Twin Room
Stayed in Sep 2024
Family
1 review
4.5/5
Great
Posted on Nov 1, 2024
Excellent staff service, but location a little far from the shops and biggest issue is the shower is not covered. I shared the room with family member, I don't want them seeing me naked!!! This room design is crazy, that was the most disappointing part for the price I paid (400 USD for one night)
Response from Property: Thank you for taking the time to share your feedback with us. We are sorry to hear that our facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future.
Guest User
Twin Room With Premium View
Stayed in Dec 2024
Family
2 review
4.0/5
Very Good
Posted on Feb 6, 2025
we have a pleasant stay
Response from Property: Thank you for your kind words! We are thrilled to hear that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!
Guest User
Twin Room With Premium View
Stayed in Nov 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on Jan 6, 2025
nice place 
Response from Property: Thank you very much for your kind review.We certainly look forward to welcoming you back to stay with us when you next visit Osaka.
Anonymous User
King Canopy Room
Stayed in Feb 2025
Solo travelers
32 review
4.2/5
Very Good
Posted on Mar 8, 2025
Check in when I encountered a place with glasses female staff attitude is very unfriendly, it is because of her attitude I decided not to stay in this hotel again, I think she needs retraining, and other employees attitude is very good and Helpful, only this staff, the hotel is conveniently located 8 minutes from the subway station, downstairs family Mart and several restaurants, in addition to the room soundproofing is very poor, because arranged adjacent rooms to me, in the adjacent room of people staying even cough, even open the luggage trunk of the zipper sound is also very clear, very disappointed, and then the exterior glass I do not know if because of cold shrinkage heat swelling, constantly make a loud sound! 
Original TextTranslated by Google
Chi Dat
King Canopy Room
Stayed in Jan 2025
Family
19 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel is very clean, easy to get in and out, well connected, and there are many businesses nearby. I will choose to stay here again next time
Original TextTranslated by Google
Response from Property: 感謝您對我們酒店的好評!很高興您對酒店的清潔和便利性感到滿意。 周邊的商家也為您的入住增添了不少便利。歡迎您再次光臨享受四季不同的日本風景的大阪梅田希爾頓嘉悦裏酒店。
YNF_Fantasy
King Canopy Corner Suite
Stayed in Jan 2025
Travel with friends
33 review
4.7/5
Amazing
Posted on Feb 7, 2025
Very good suite view, charming night view, shortcomings: the curtains are not electric, the wind blows through the outer wall of the high floor, there is a certain noise, the flaws do not outweigh the merits, Osaka Umeda is a good choice
Original TextTranslated by Google
Response from Property: 感謝您選擇我們的酒店並分享您的體驗!很高興您喜歡套房的景觀和迷人的夜景。您的反饋對我們非常重要,我們已經將您的反饋轉達至管理部門,並繼續努力提升各方面的服務水準。期待您再次光臨,祝您旅途愉快!
Beiliyanxiaojie
Twin Canopy Room
Stayed in Dec 2024
Family
26 review
4.7/5
Amazing
Posted on Feb 3, 2025
The hotel has a great sense of design, the facilities and items in the room are very thoughtful, the price-performance ratio is relatively good, and the transportation is very convenient. You can get there by walking through the mall after getting off at Umeda
Original TextTranslated by Google
Response from Property: 感謝您選擇入住大阪梅田希爾頓嘉悦裏酒店,並對酒店的地理位置的便捷、設施環境表示讚賞。今後我們也將為成為深受顧客喜愛與歡迎的酒店而不斷努力。我們全體員工真誠期待您的再次光臨。