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This hotel was average at best. I stayed there for four days and not once did room service come to clean my room. I had garbage from my day of shopping and had to go down to reception to ask for fresh towels. The staff were civil but not friendly. The breakfast was the same every day without much choices. On the pro side It was close to the parks and there was a free shuttle to take you there. There was a small refrigerator in the room but you had to go down to the dining room to hot your meals. The pool was nice and big but that was about it. I will give this hotel a 2 out of 5.

The lady at the front desk was rude upon check in. Never had this poor experience at any Marriott's. It's a pity. Everything else was perfect.

Overall stay was good. Staff was excellent, willing to help, and courteous. Rooms and hallways were okay. Beds were kind of short. Breakfast was okay with normal food served. Yogurt had been frozen along with muffins and etc. Pool was good but not enough lounge chairs for everyone. Hot tub was nice and hot but the jets didn’t work making it more a hot pool. I would definately stay there again. No major issues and great staff.

I recently stayed at a fantastic new hotel that offers an incredible experience with plenty of Universal's Epic Universe nearby. The location is perfect for those who love theme parks and attractions. The hotel provides easy access to all the nearby activities, making it a great choice for anyone visiting the area. The staff were incredibly friendly and made my stay even more enjoyable. I highly recommend this hotel to anyone looking for a convenient and enjoyable stay.

I was real pleased with check-in and my room. I was really surprised of some of the things in the room. I have stayed in many hotel rooms where the sink is separated from the toilet and the bathtub. Well. This is the same scenario, but there was a sliding door that was kept you private around the sink, which I think is a very good idea. I love it. It was really great. Then I had another surprise in the bathtub. I have never stayed at a hotel that actually had a rubber mat to go on the bottom of the tub. I don't know how many times I've stayed in a hotel and almost broke my neck cuz a tub of slick. I love the idea of putting a rubber mat for the bathtub. It was great!!!! Front desk was very friendly and very helpful when I checked in and also when I checked out. Enjoyed my stay at the Rosen international inn

Since the hotel had only recently opened, there was a bit of a wait during check-in. However, the staff were very kind and courteous, which made the process pleasant. On the other hand, there were a few concerns regarding the facilities. The water in the handwashing area didn’t drain well, and the toilet also had drainage issues. I had never encountered these kinds of plumbing problems at other places I’ve stayed, such as Universal Canaveral or Disney All Star Resort, so it was a bit disappointing. I was also surprised by the lack of sound insulation. Voices from the hallway could be heard very clearly inside the room. Additionally, there seemed to be a gap around the door, which likely allowed more noise to enter. I didn’t experience this kind of issue at the previous hotels I mentioned. Since the hotel is still new, I hope to see improvements in these areas in the future.

We were a family of 5: 2 adults 3 teens booked for 2 nights. We got to the hotel late, 10:30 pm, the check in line was long so check in was around 11. We booked and received a suite, 3 queen bed, 1 bathroom, pool view. The room was cute and generally clean with the exception of some liquid splatters on the walls here and there. A key had been provided for each person in our group for the free hour entry into the parks however we learned that you also have to use the card key to turn on the lights in the room. There either wasn’t a fan in the bathroom or it wasn’t working and though there were plenty of towels there were only 4 washcloths (original booking was for 6 individuals). We parked our rental in the parking garage and though it wasn’t terrible, it is a bit of a walk to the elevators. If you don’t want to go off site for food the food there was okay (at least during dinner time, don’t know what they served for lunch/breakfast) and honestly reasonable priced with a range number of options. But there are plenty of options in the surrounding area. Any beverages and snacks of course are higher in price. The buses to the park were clean with ride being 5-10 minutes and we never really had to wait coming and going from the park. They cleaned the room when we went to the park however again didn’t provide enough washcloths. I called front desk about it however had to end up hunting down house keeping about an hour later to get one and even that was almost not successful. Overall the stay was okay and I guess you can expect to feel safe as I was told by my husband that a female security guard followed him to our room after he asked for directions. But again everything was good until we got home and realized our personal keys that we kept in the middle console of the rental and had both our home and car keys on had been stolen. Security did claim to check the room we had checked out of with of course no success and then afterwards it took some time for them to truly understand the situation, after being placed on hold a couple of times and then transferred to I’m assuming their supervisor who at first sounded irritated I was then told that there are no cameras in the parking garage. They did take down my contact information and description of the keys but also indicated that having “over 8,000 visitors” at the hotel a day that it may take some time to know if the keys are ever found. So in other words don’t leave ANYTHING important in your vehicle.

Universal Cabana Bay Hotel, conveniently located. Very close to Universal theme parks and Volcano Bay water park. In the hotel, there are two particularly large swimming pools and a lazy lazy river. The hotel has a Starbucks coffee shop, a universal gift shop, and a dining area. The eating area can choose North American style, South American style, Italian style and Asian style fast food. Although it belongs to fast food, the taste is very good, and it is close to the feeling of ordering in a restaurant. The price is very conscientious. The decoration of the dining area is a retro imitation of the 70s, which is very interesting. In fact, it is not bad to spend a day in a hotel without doing anything. The room was tidy. The suite I chose this time has a lot of space, but it was arranged by the Hispanic staff in a building away from the lobby yesterday. I feel that as a Chinese, if I don't take the initiative to tip, I will encounter this kind of inconvenient treatment. Room decor is average. The bed and sofa are reasonably comfortable. Sleep was very quiet at night. If you go to Volcano Bay to play, because it is next to it and there is no bus, it is recommended not to choose a suite with external access. There is a high probability that you will be arranged in a few buildings far away from Volcano Bay and the lobby in the hotel, and you have to pass through the huge hotel , walk to the water park. If you rent a car, there is a parking fee per night. If you go to Universal Park, the bus will take you back and forth every half an hour until one o'clock in the morning.

Upgraded to a suite. The suite is really big and the pool view is beautiful. Staff are very welcoming and willing to assist They were also very helpful during the hurricane! Overall, the hotel is clean and the environment is very good. It is highly recommended. The price is also very affordable There is a shuttle bus to Universal Studios and it takes less than 10 minutes to drive there. You can also enter the park 1 hour early which is great!

Stayed at the hotel for the second time and similar to the last stay. The hotel is basic but has everything you need a comfy bed and a shower. No issues with the cleanliness of the hotel however the cleaners were trying to come in at 8 every morning and when asked to come back later insisted they wanted to clean while we were in the room. We found that you’re best to request a room over the front of the hotel as the ones facing the I4 can be a little noisy