Club Aqua Plaza

Club Aqua Plaza Reviews

Club Aqua Plaza

Alara Mevkii, Alanya/Antalya, Okurcalar Mahallesi, 07415, TürkiyeSee Hotel Details
Club Aqua Plaza
Club Aqua PlazaClub Aqua PlazaClub Aqua Plaza
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1 night

Guest Reviews

9.0/10
Great
41 review
Verified reviews
Location9.0
Amenities9.0
Service9.0
Cleanliness9.0
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Positive reviews(35)
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Negative reviews(6)
Guest User
Standard Double Room with Sea View
Stayed in Aug 2022
Family
1 review
10/10
Outstanding
Posted on Oct 10, 2022
The price was good in terms of performance, except that the sea was very stony and wavy.
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Curtis B
Stayed in Jun 2025
Family
8.0/10
Very Good
Posted on Jul 7, 2025
The people around the hotel can’t do enough for you. The rooms are clean and the cleaners are all Thai so are very very efficient. However the WiFi ( I know I’m on holiday) is nonexistent we have two teenage girls who both have boyfriends at home , it didn’t bother me. My girls are 13 & 16 this resort isn’t for their age group,but younger children were having the time of their lives which was nice to see. I don’t think they have many English speaking families here as 99.9% of the entertainment we couldn’t understand,so just sort of sat there why everyone who could be bothered to turn up where clapping and cheering. We didn’t have a bad holiday but it could have been better for the girls. That’s our mistake not the resorts. If Yiu like your food then you will enjoy it here, although as always some nations are not very polite and where pushing my girls out the way to get the last of something. You have to put your towels on the deck chairs about a week early to beat one of the obvious nations to them. Thank you to the staff who through a difficult job always smiled and said hello.
Response from Property: Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you appreciated the cleanliness of our rooms and the friendliness of our staff. It’s always a pleasure to know that our team’s efforts left a positive impression. We understand your concerns regarding the WiFi and entertainment language, and we sincerely apologize for any inconvenience this may have caused, especially for your teenage daughters. Your comments have been noted, and we are continuously working to improve the experience for all our international guests — including offering more multilingual content where possible. As for the sunbed reservations and buffet behavior, we regret that you encountered such moments. While we do our best to manage these situations, we also encourage all our guests to show consideration for one another. Once again, thank you for your kind words about our staff — your recognition means a lot to them. We hope to have the opportunity to welcome you again and provide an even better experience in the future.
Grace R
Stayed in Jun 2025
Couple
2.0/10
Posted on Jul 6, 2025
I recently went to Turkey with my boyfriend and stayed at this hotel, it’s safe to say we were both extremely disappointed. The bed in our room was dirty, some of the towels were still dirty and the balcony door couldn’t be locked leading us to feel unsafe as we were on the first floor. The hotel staff couldn’t communicate with us as none of them spoke any English. To add to this, some of the staff in the food area made me feel very uncomfortable. Constant staring at me isn’t pleasant when trying to enjoy a meal. The WiFi that the hotel says they have doesn’t work at all causing us to have to buy passes for the country which was an unexpected extra cost. If you’re allergic to cats don’t go to the hotel as cats roam around especially during meal times, there were also tons of flies on the food. I wouldn’t ever go back to this hotel and I certainly wouldn’t recommend anyone to go here
David F
Stayed in May 2025
Traveling with friends
6.0/10
Posted on Jun 29, 2025
The hotel is spotless clean and pools are amazing as are the waterslides and the staff and the alcohol. These are all plus sides but then minus sides weigh this hotel down HEAVILY. As a supposedly 5 star this hotel the family entertainment starts at 9pm after kids show and finishes at 9.30pm and was either acrobats, dancers or some cheesy show done by staff to fill a gap, such as me aqua plaza and Mrs aqua plaza, the pool bar then shuts at 10pm whether you have queued for 15 mins or not. The food is very nice but very repetitive and breakfast there is very little choice unless you want continental. Room service is good. The location also is a big minus point as there is nothing local apart from a bazaar so you have to remain in hotel or get a taxi somewhere. The dining room floor is extremely wet and also the alacarte restraint does not exist although sign posted. Close to good pebble beach and close to sea hence why the score of 3/5 has been given if not for pools and staff this score could have been considerably lower
Response from Property: Dear Guest, Thank you for your detailed feedback regarding your recent stay at Club Aqua Plaza. We appreciate your positive comments about our cleanliness, pools, waterslides, staff, and beverages. These are areas we continuously strive to improve and maintain at a high standard. We also value your constructive feedback on areas where we can improve: Entertainment: We understand that the entertainment program may not have met your expectations in terms of variety and duration. We are constantly working with our entertainment team to provide more engaging and extended activities for all our guests, including adults. Food Variety: While we’re glad to hear you enjoyed the food, we recognize the need for variety. Our chefs follow a 7-day rotating menu, but we’ll review this to avoid repetition, especially for breakfast, and ensure a more diverse experience. Dining Room Conditions: Regarding the wet floors in the dining room, please know that we use certified Diversey cleaning products to maintain high hygiene standards. We’ll investigate this situation and make sure to address it to provide a safer dining environment. A la Carte Restaurant: We would like to clarify that while we do not have a traditional à la carte restaurant, we offer a unique Italian a la carte concept at our Garden Beach. This option is available free of charge to all our guests and serves handmade fresh pasta and pizza. The service is available from 12:00 to 16:00 without the need for reservations. Location & Access: We appreciate your feedback about the hotel’s location. Our resort is designed to provide a peaceful and family-friendly environment, though we understand some guests may prefer more urban settings. We’re happy to assist with transportation and excursions to help you explore the area. We truly value your comments as they help us improve and enhance our services. We look forward to welcoming you back in the future for an even better stay.
Guest User
Stayed in May 2025
Other
10/10
Outstanding
Posted on Jun 26, 2025
Seyfi best barman Hood drink and beer Duran emin yusuf best people bery nice the best of. They arę the best barman on Aqua Plaża.¡!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :):):(:(:(:((:(:(:(:(:(:(:(:((:(:(:(:(:(:(:(:):)$;";';
Response from Property: Dear Valued Guest, Thank you sincerely for your kind words. Knowing that your stay exceeded expectations is the greatest reward for our entire team. At Club Aqua Plaza, we believe that the smallest thoughtful gestures often leave the greatest impressions — and knowing you felt cared for reassures us that we’re doing things right. Your recognition doesn’t just make our day — it inspires us to keep raising the bar. Please know that you’ll always have a warm welcome waiting here with us. Your next stay is not just a return — it’s a continuation of something special.
Mollie F
Stayed in May 2025
Traveling with friends
8.0/10
Very Good
Posted on Jun 24, 2025
Me and my friend came for 8 nights all inclusive. The hotel is lovely, we really liked the quiet pool and the newly built pool area and bar. It is so nice. What is also good is that we never had to “fight for sunbeds” there was always some free. The snack bars were great, especially the one by the quiet pool, it is almost like a restaurant; you pick something off the menu and they cook it, such as spaghetti bolognaise. The main restaurant is your standard all inclusive, my only complaint was the food was quite oily. You can also get ice cream from the main snack bars all day till 10pm which was great. The rooms are lovely we had a nice view to the quiet pool. It had everything you need in it and they put bottles of water in the fridge for you regularly. The drinks on all inclusive are great and the waiters will deliver drinks to you at the pool. The entertainment at night is quite good and different each night they’d have dancers, competitions, bingo and disco. They also did activities throughout the day like yoga, darts and foam parties. Then sunset party in the evening with the DJ. There is plenty to do for children as well like the water park and kids club. The entertainment workers were great, Enes and Hakim especially we made good friends with them. The sunsets on the beach are lovely too. Our favourite place in the hotel was the garden area, they have it all lit up at night and looks lovely. If the transfer time puts you off I wouldn’t let it because it’s probably took half the time it says from Antalya airport. The WiFi works well everywhere but just not that well in the room however, if you stand on the balcony it does work. We are missing being there already and would come back. I’d ignore the bad reviews as we were worried before we came but had the best time. The staff are very helpful and all lovely. Hope to come again one day! Also if your stuff falls off the balcony the workers can help get it back as my Wigan Football Shirt did and the house keeping man got it back haha!
6/7
Response from Property: Dear Guest, What a pleasure it was to read your kind and detailed review — thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your 8-night all-inclusive stay was everything you hoped for, and more. It’s wonderful to know you enjoyed the quiet pool area and the new facilities — creating peaceful and relaxing spaces for our guests is something we take pride in. And yes, no sunbed stress is exactly the kind of holiday we want our guests to enjoy! Your compliments on the snack bars, especially the made-to-order options at the quiet pool, are very much appreciated. We also take note of your feedback regarding the oiliness of some dishes at the main restaurant — your comment will be shared with our kitchen team for further refinement. It’s great that your room met your expectations and that the small touches, like chilled water and drink service by the pool, helped make your stay more comfortable. Our team always strives to provide thoughtful service, and we’re glad it showed. A special thank you for recognizing our entertainment team — Enes and Hakim will be delighted to hear they helped make your stay so memorable. And of course, we’re happy your football shirt found its way back to you thanks to our attentive housekeeping staff! We truly value your encouraging words and are especially grateful you trusted your own experience over online concerns. We’re already looking forward to welcoming you back — and until then, please know you’ll always be warmly remembered here. With warm regards.
Passenger30117059101
Stayed in May 2025
Family
2.0/10
Posted on Jun 21, 2025
We've just returned from a week at this hotel. I feel that I have to write this review as I wouldn't like anyone to make the same mistake as we did. We booked here with Easyjet as we felt it had a good balance of things for adults and children. Myself, my husband and my 3 sons aged 17, 13 and 5. When we first arrived, I was underwhelmed by the appearance because it looked a bit like a 80's block of social housing flats, but once we got in, the lobby was more modern so I ignored my initial feelings and proceeded to check in. Check in was pretty seamless and the young man that checked us in was polite and professional. We were shown to our room by a young man who brought our luggage up. I tipped him for this and then he left us to it. I had a look around the room and was once again underwhelmed...Then I went into the bathroom it was grotesque and dysfunctional. First of all, it stinks of raw sewage, the shower gives you intermittent hot water and the door on the shower doesn't close properly which means that the floor ends up soaked (thankfully they gave is 4 towels which were only fit ro clean the floor). The water flies straight out of the sink when you switch the tap on and in our shower cubicle there was a brown lump stuck to the wall which I am 100000% sure was excrement. Due to me having ocd, I travelled with a massive bottle of dettol and a pack of vinyl gloves, so I was able to scrub this myself so that it was safe for me and my family to use. By the 2nd night, we realised that the plug sockets in our half of the room were not working when we tried to charge our phones. I informed reception and someone came up within half an hour to look into this. The technician told us that it was because our plug were both faulty, they were not faulty as they worked fine in the other half of our room. He then proceeded to lift up a poor wall covering to reveal exposed wires and fiddled with them to attempt to make it work. He said he would be back in 10 minutes to try something else. We're now back in the UK and he never came back so we had to charge 4 phones, a tablet and a kindle in 2 sockets in our children's half of the adjoining room using 2 plugs. Very difficult when the power goes off while you're not in the room. We also woke up to no power at all throughout the whole room on 2 separate mornings. The Food... I've never known anything like it. It was the worst experience of my life. Every single one of us got ill, whether that was sickness, diarrhea or both, we ALL got ill. The food is trash, not authentic Turkish food, not quality produce and one of the worst aspects of this holiday. To be clear, we are not a fussy family, we love to try new, different foods and embrace all cultures. There was nothing nice about any of the food and anything that you do try will 99% of the time have been sat on by at least 20 flies. There is not a single bug zapper in sight and you will compete with flies at each meal time. This is to be expected outside, bu
krazekitty
Stayed in May 2025
Family
10/10
Outstanding
Posted on Jun 18, 2025
Can’t fault this hotel. It was amazing. Clean and tidy. Food was lovely. Staff very helpful and friendly. Evening shows and kids clubs. The beach is pebbles and rocks so be aware of that if visiting. There are a couple of markets nearby. Haggle! They’ll take lira and euros. There are many different pool areas. The main splash pools and relax quieter areas.
Response from Property: Dear Guest, Thank you for sharing your lovely experience with us! We’re truly delighted to hear that you had such a pleasant stay at Club Aqua Plaza and that you appreciated our cleanliness, cuisine, friendly staff, and entertainment offerings. It’s also great to know that you enjoyed the variety of pool areas and took full advantage of the nearby markets. Your kind words motivate our entire team to continue delivering joyful holiday moments to every guest. We hope to welcome you back for another relaxing and memorable stay in the near future! Warm regards, Club Aqua Plaza – Guest Relations Team
LewisG3012
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 26, 2025
What can I say , club aqua plaza was beautiful every single person of staff was so lovely and friendly , couldn't fault any of them , the animation team were amazing , we booked the superior room , which was worth the extra bit of money , just for the views and space of the room . The food was good and although it was consistent it was still nice . Ignore the bad reviews there is nothing negative to say about this hotel and we would definitely come back .
Response from Property: Dear Valued Guest, Thank you sincerely for your kind words. Knowing that your stay exceeded expectations is the greatest reward for our entire team. At Club Aqua Plaza, we believe that the smallest thoughtful gestures often leave the greatest impressions — and knowing you felt cared for reassures us that we’re doing things right. Your recognition doesn’t just make our day — it inspires us to keep raising the bar. Please know that you’ll always have a warm welcome waiting here with us. Your next stay is not just a return — it’s a continuation of something special. Warm regards, Aleksandra CHEREPANOVA (Ms.) Guest Relations Manager
Joanna C
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 7, 2025
Amazing place with great food, fun water park and lovely staff. Mami has been very helpful and kind. We have had a great time, booked tours to visit the fountains and pirate boat. Also got the local bus to the Marina where we had a great time. Saw all the boats and had a amazing lunch
Response from Property: Dear Valued Guest, Thank you sincerely for your kind words. Knowing that your stay exceeded expectations is the greatest reward for our entire team. At Club Aqua Plaza, we believe that the smallest thoughtful gestures often leave the greatest impressions — and knowing you felt cared for reassures us that we’re doing things right. Your recognition doesn’t just make our day — it inspires us to keep raising the bar. Please know that you’ll always have a warm welcome waiting here with us. Your next stay is not just a return — it’s a continuation of something special. Warm regards, Aleksandra CHEREPANOVA (Ms.) Guest Relations Manager
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 29, 2025
Great service. Food amazing. Very friendly. Rooms clean, pools well looked after, lots of bars, good selection of drinks. Very impressed with water park and beach party.
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 23, 2025
Our stay was the best, we booked an all inclusive and our expectations were met above and beyond. The hotel staff were all super friendly and welcoming. Our stay was one to remember and our room number was 316 and 618. I recommened this hotel to everyone. We will definitely be staying here again!!!!
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 23, 2025
the stay was remarkable the staff were all welcoming helpful and generally just lifted the mood of the resort. the food is amazing provided throughout the day. there is entertainment for both children and adults. everything one could expect from a resort can be found within here. i will be here again and i highly recommended booking to stay here.
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 23, 2025
Absolutely brilliant place been 3 times now the new changes looked fantastic staff very nice helpful and even got the room we requested in advance will definitely be back hopefully next year x
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 22, 2025
staff friendly especially child rep Dilek very kind and happy took time to make sure we were all ok. 👌🏼 ❤️😘🥰💕🙂😋🤩