Family-friendly Hotels in Ocho Rios

PROS: The Food and Music are more authentic than any resort I’ve been to. Moon Palace's food was well seasoned and the music was mostly Dancehall and Reggae...which is what I expect coming to a Jamaican resort. The lobby is beautiful. The tile work is immaculate. Just a random observation. The property is very walkable. Unlike other all-inclusives I've been to, there was no need to wait on a cart or shuttle. You can get to everything pretty quickly on foot. The beach is beautiful. They regularly had people removing algae and cleaning. We're more of a pool family but we ended up spending far more time at the beach because it was so clean. The sand was soft as well. CONS: The customer service was awful. I try hard not to be entitled, especially on all inclusive vacations. I've seen so many rude vacationers treat staff poorly. However, I do expect to receive basic customer service. So many times I felt like simple requests were being met with an attitude. Almost like I was bothering employees by asking them to do their job. The amount of eye rolling and teeth sucking was unacceptable. So many random things ”out of stock.” I had to go to 3 different bathrooms to find toilet paper. I asked a poolside server for some wings. 2 hours later, she says they're out. My daughter and I wanted to use the water trikes. The guy says ”they're not working” even though there were 4 sitting right there. We wanted to go kayaking one day but we were told it was too windy. The water was calm and people at the nearby resort were doing all kinds of water sports. Everything had a line and a wait. It took us HOURS to get checked in despite our flight being delayed. We spent the entire time in the lobby waiting and when we did finally get our room, it was the wrong one. We had to move to another building at 11 pm with 2 children. They ended up offering us resort credits which are basically worthless. The buffet lines were long as well. The overall morale among guests was low. It's one thing to experience something negative on vacation. It's another thing when every time you're the elevator, the other guests are complaining and venting as well. We found out quickly that we weren't the only ones having a bad experience. The only time people weren't this way was if they were members. If I have to become a member to be treated with basic respect and receive quality customer service, I'd rather just go elsewhere...like back to Sandals. Even the sales people know the resort is lacking. Like many other resorts, they try to sell you on becoming a member or buying future vacations. We get it. Our salesperson was very nice but even in her presentation, she was telling us ”Don't worry about this property. It's our worse one.” I'm sorry but I'm not giving you upwards of 20k for future vacations when you can't get the one I'm on right. Furthermore, the amount of resort credits we were offered to attend the presentation mysteriously lowered once we declined. They really nickel an

With a stay at Hermosa Cove Villa Resort and Suites in Ocho Rios, you'll be on the waterfront, within a 10-minute drive of Dunn's River Falls and Mahogany Beach. This beach hotel is 0.6 mi (1 km) from Ocho Rios Clock Tower and 0.8 mi (1.3 km) from Coconut Grove Shopping Village.Spend the day on the private beach or dip into one of the 3 outdoor swimming pools. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 150 mi.Grab a bite to eat at Christopher's, a beachfront restaurant where you can take in the garden view and dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges.Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 9 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

With a stay at Hillview at Mystic Ridge in Ocho Rios, you'll be near the beach, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. This guesthouse is 0.3 mi (0.5 km) from Ocho Rios Craft Market and 0.3 mi (0.5 km) from LandMark Plaza.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.Grab a drink at the swim-up bar while enjoying a refreshing dip in the guesthouse pool.The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 18 air-conditioned rooms featuring microwaves and Smart televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.

Check in was fast and easy. Room was clean and have all the necessary amenities for a comfortable stay. Had a little issue with the Tv remote however the young lady at the front desk quickly resolved that issue. (Thanks Shaunna-Kay) Breakfast was included in the price. Food was tasty and staffs all very friendly. Would definitely recommend this stay.

With a stay at Beach Side Condos at Turtle Beach Towers in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Island Village. This beach condo is 0.1 mi (0.2 km) from Columbus Foot Beach and 0.1 mi (0.2 km) from Taj Mahal Mall.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This condo also features complimentary wireless internet access, a picnic area, and discounted use of a nearby fitness facility.Featured amenities include laundry facilities and an elevator. Free self parking is available onsite.Make yourself at home in one of the 3 individually furnished guestrooms, featuring kitchenettes with ovens and stovetops. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and electric kettles, and housekeeping is provided daily.

With a stay at A taste of Jamaica Lavern place in Ocho Rios, you'll be near the beach, within a 10-minute drive of Dunn's River Falls and LandMark Plaza. This guesthouse is 0.6 mi (0.9 km) from Ocho Rios Craft Market and 0.6 mi (0.9 km) from Ocho Rios Baptist Church.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and babysitting (surcharge). The beach shuttle (surcharge) makes getting to the surf and sand a breeze.Free self parking is available onsite.Treat yourself to a stay in one of the 14 individually furnished guestrooms, featuring private pools and Smart televisions. Prepare your meals in the shared/communal kitchen. Satellite television is provided for your entertainment. Conveniences include complimentary bottled water and ceiling fans, and housekeeping is provided on request.