Huitang Huatian City Hot Spring Resort Hotel

Huitang Huatian City Hot Spring Resort Hotel Reviews

Huitang Huatian City Hot Spring Resort Hotel

Huatiancheng, No. 1 Huatian Road, Ningxiang, Hunan, 410622, ChinaSee Hotel Details
Huitang Huatian City Hot Spring Resort Hotel
Huitang Huatian City Hot Spring Resort HotelHuitang Huatian City Hot Spring Resort HotelHuitang Huatian City Hot Spring Resort Hotel
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1 night

Guest Reviews

9.6/10
Excellent
1856 review
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1856)
Positive reviews(1832)
Reviews with photos/video(459)
Relaxing hot springs(525)
Delicious breakfast(204)
Friendly front desk staff(204)
Perfect for kids(125)
Has facilities for children(12)
Negative reviews(24)
Guest User
Boutique Single Room
Stayed in Dec 2024
Family
6 review
10.0/10
Outstanding
Posted on Jan 3, 2025
great service, nice hotel, reception very helpful
Response from Property: 尊敬的賓客:非常感謝您對我們的好評及喜愛,我們的整體能得到您的認可,我們也很是開心哦!出門在外,住得舒心是每個旅者的期望,也是我們酒店服務的終極目標。我們會不斷努力,給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美,期待您的再次蒞臨。祝您天天開心。
Sit Fong Loh
Boutique Single Room
Stayed in Mar 2025
Couples
3 review
9.0/10
Great
Posted on Apr 6, 2025
This hotel is ideal for onsen lovers. The onsen here is phenomenal with many different flavoured hot spring pools. Very relaxing. And this area is accessible by bus from Changsha, around 1hr 45 min. The hotel room is spacious with personal hot spring dipping tub. And the food at the restaurant delicious.
Response from Property: 尊敬的貴賓:您好!感謝您的體驗和肯定,我們將繼續保持服務熱情,力求為每一名賓客提供舒適、安全、衞生的度假環境和優質服務。期待您再次光臨我店舒緩身心,祝您家庭幸福、心想事成!
OZ_Sailing
Boutique Single Room
Stayed in Dec 2023
Solo travelers
1 review
6.0/10
Posted on Jan 28, 2024
Hotel rooms need renovation
Response from Property: Hello! thank you for your suggestion. I am sorry for the inconvenience caused to you . have a nice day O(∩_∩)O~~
Guest User
Boutique Single Room
Stayed in Aug 2024
Solo travelers
5 review
10.0/10
Outstanding
Posted on Sep 9, 2024
👌 设施:ok 卫生:ok 环境:ok 服务:ok
Response from Property: 尊敬的貴賓:非常感謝您對酒店的認可,也很開心您在我們灰湯華天能有愉快的體驗,更感謝您抽出您的寶貴時間給我們好評。我們一直秉承着堅持卓越服務的信念,為每一位賓客創造美好的體驗。希望可以再次為您服務哦!祝您:闔家幸福,笑口常開!
Xiaoman
Double Room - Garden-View (Vip building)
Stayed in Apr 2024
Family
9 review
10.0/10
Outstanding
Posted on May 5, 2024
I checked in at the hotel at 12 o'clock. Xiao Yu at the front desk was very enthusiastic. Seeing that I brought two children, she helped me upgrade the room for free and also helped me arrange the hot spring package and breakfast for three people. Very considerate. After all, it is an old five-star hotel. Although it is a bit old, the hygiene and service are in place.
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Response from Property: Dear guest: Hello! Thank you for giving us a five-star rating. Your praise is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. I wish you happiness every day (*^▽^*)
Guest User
Boutique Double Room
Stayed in Apr 2024
Family
3 review
10.0/10
Outstanding
Posted on May 4, 2024
This time, I drove with my family and the hotel parking was convenient, the lobby service staff was enthusiastic, and the room was very satisfactory! The only drawback is that the hotel's Chinese dishes are a little less. It would be better if this aspect could be strengthened! In short, I manually give a big thumbs up 👍👍👍
Original TextTranslated by Google
Response from Property: Dear distinguished guests: Welcome to Huitang Huatiancheng! We are very grateful for your praise. It is our great honor to receive your recognition, which is also our motivation to move forward. The hotel has beautiful scenery and is close to nature. It focuses on creating a beautiful natural landscape, which is embedded in the beautiful scenery of the garden. The warm and hospitable Huatian people are looking forward to your visit again. Wish you: all your wishes come true!
Guest User
Boutique Double Room
Stayed in Apr 2024
Family
24 review
1.0/10
Posted on May 5, 2024
Too bad, the worst hotel I've ever stayed in. As soon as I entered the door, I saw a super big mosquito on the balcony. I called the front desk but they didn't answer. The service attitude was extremely poor. As a four-star hotel, the rooms are separated by a door. It's incredible. When I put the suitcase against the door, the next room made a shocking door-slamming sound. There was no privacy at all. We didn't sleep all night. The facilities in the room were also very old and the hygiene was extremely poor. At 12 o'clock in the middle of the night, a big cockroach crawled onto the bed. The hotel restaurant is also a pit. A pack of such a small paper costs two yuan. And the waiter said that you can only order dishes after placing an order for paper towels. Isn't this a mandatory charge? Each person was poured a glass of boiled water, and the tea fee was two yuan? Which hotel is as arrogant and overbearing as you, the experience is very, very bad! ! ! I advise everyone to come to the hot spring. Don't stay in this hotel!
Original TextTranslated by Google
Response from Property: Dear VIP: Hello! I am the hotel's online review specialist. After seeing your stay, I wrote down such a bad stay experience. Although saying sorry is useless, I still hope to say "I'm sorry for not taking good care of you" here! Thank you for your valuable suggestions to us. We know that this is the greatest care and help for us. I'm sorry that we failed to bring you a perfect stay experience this time. I hope that next time we can continue to provide you with meticulous service and all-inclusive facilities to meet all your needs during your stay. Regarding the room equipment issue you mentioned, in fact, there is a wall between our rooms, not a door. And your room was upgraded from a boutique room to a VIP building for free, and the room difference is 400 yuan. Regarding the mosquito problem, we are a resort hotel with an original ecological environment, and we also carry out regular disinfection. The tea and paper towels for catering are also priced according to the industry. If you don't need it, you can explain to the waiter and we can refund it on the spot. Finally, regarding the missed call you mentioned by the front desk, we were unable to answer your call in time due to the high number of rooms occupied during holidays. We fully understand the anxiety of waiting and the impact on your hotel service. We are very sorry for the inconvenience this situation has brought to you. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and attentive service! Looking forward to your visit again, I hope that you will see what you want, what you ask for is what you wish, and everything you do will be smooth in 2024 (*^▽^*)
Guest User
Double Room - Mountain-View
Stayed in Apr 2024
Family
1 review
10.0/10
Outstanding
Posted on May 3, 2024
This place is really nice. I plan to play for a day and extend the room directly after coming here. The children have a lot of fun
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review. Giving roses to others will leave a lingering fragrance on your hands. Your praise is our greatest support and encouragement, and also the driving force for our continuous progress. Thank you for your patronage. Please come back often. I wish you a happy life and all the best!
Guest User
Boutique Double Room
Stayed in Apr 2024
Family
6 review
10.0/10
Outstanding
Posted on May 2, 2024
It was not easy to upgrade me during the 51 holiday. Thanks to the front desk lady. The hot spring bath was also very comfortable.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Thank you very much for your recognition of the hotel. We are also very happy that you have a pleasant experience in our Huitang Huatian. Thank you for taking your precious time to give us a good review. We have always been adhering to the belief of insisting on excellent service and creating a wonderful experience for every guest. I hope to serve you again! I wish you: a happy life and a smile on your face!
Anonymous User
Boutique Single Room
Stayed in Mar 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 1, 2024
The environment is beautiful, fresh and quiet. The room is decorated in an antique style, clean and refreshing. It is very convenient to eat and travel around. Like 👍 Recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your good comments on our hotel, and thank you for your generous praise and strong recommendation. We are very happy to bring you a wonderful time during your trip. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again and wish you a happy life!
Guest User
Boutique Double Room
Stayed in Mar 2024
Family
13 review
10.0/10
Outstanding
Posted on May 1, 2024
The front desk service was very enthusiastic and helped us upgrade the room for free. Although the facilities are not very new, they are well maintained. The stay is very comfortable and the children also had a lot of fun in the hot spring area
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for staying at the hotel and giving us your comments. Your satisfaction is our constant pursuit, and it is our honor to provide you with satisfactory services. We believe that with your continued support and encouragement, we will provide more exquisite services, so that every guest staying in the hotel will come with joy and leave with satisfaction. All the staff of the hotel welcome you to come often, and wish you a happy life and smooth work!
Guest User
Boutique Single Room
Stayed in Apr 2024
Couples
1 review
10.0/10
Outstanding
Posted on May 2, 2024
The room is large, quiet and clean. The service is timely. The hot spring is very comfortable.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing Huitang Huatiancheng Hot Spring Resort Hotel as your place of leisure and vacation. Your affirmation of the hotel will be the driving force for our continuous progress. Your praise makes us feel proud and also motivates us to keep working hard to provide guests with better high-quality service levels. Huitang Huatian, enjoy what you want! Looking forward to your visit again and wish you happiness every day.
Linxiduoguxiaotiao
Boutique Single Room
Stayed in Mar 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Apr 14, 2024
I booked a standard single room online today, and unexpectedly got an upgrade. The room is very large and comfortable. The lady at the front desk was very nice and the service was very considerate!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay, and thank you for your praise for our service and for taking up your precious time to share your stay experience with us. We are glad that you have spent a wonderful and happy time in the hotel. Thank you for your support, which has given us the motivation to keep improving and pursue perfection. We will wait for you here as always, and wish you a happy life and a healthy family.
Daiwalvxingbao
Boutique Single Room
Stayed in Mar 2024
Family
1 review
9.0/10
Great
Posted on Apr 6, 2024
It was my first time staying at Huatian Hotel. The overall facilities were OK, but not new. The service was OK. They took the initiative to upgrade us to a bathtub hot spring room. The room was spacious and the bedding was comfortable. But I was not satisfied with the hotel's core service - the hot spring experience. The indoor pool was not filled with water, and there were not many outdoor hot spring pools.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your comments and sharing, especially thank you for your affirmation of the hotel's hot spring room and bedding, but I am sorry that this stay did not fully meet your expectations. Our hot spring area is widely distributed, and more than 40 pools with different functions are open outdoors every day. Except for maintenance, the indoor pool is open all year round! During your stay, if you have any suggestions or comments, you can also call the hotel directly and transfer to the lobby assistant manager "25". We will do our best to solve it for you. I am not considerate. Please forgive me, your opinions and suggestions are also the source of our continuous improvement of facilities and services. We will continue to improve and strive to provide every guest with a comfortable living environment. I sincerely hope to have the opportunity to provide you and your family with satisfactory services again. I wish you all the best and a happy family!
Guest User
Boutique Single Room
Stayed in Feb 2024
Family
4 review
10.0/10
Outstanding
Posted on Mar 27, 2024
The hotel environment is good, the security brother is good, helping with luggage, the room aunt is very considerate, we brought children, and she took the initiative to send children slippers, the room is good, the space is large, the hygiene is very clean, the air conditioning effect is very good, the breakfast room is bright, clean, and the fruit is very fresh. The aromatherapy in the hot spring center lobby smells good, there are many hot spring pools, the water quality is very clean, I like to soak in hot springs, it is worthy of being a star hotel, the staff are very enthusiastic, and I will bring my family here in the future.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your full review. Your support and encouragement are our greatest motivation to move forward. Through your meticulous description, I can feel the satisfaction brought to you by this trip. It is our great honor to be recognized and loved by celebrities like you. We will continue to serve you attentively. We look forward to your return and wish you all the best!