Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.6
Cleanliness9.5
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All reviews(2484)
Positive reviews(2445)
Reviews with photos/video(599)
Delicious breakfast(333)
Friendly front desk staff(204)
Perfect for kids(103)
Secluded lake view(83)
Great swimming pool(74)
Delicious buffet(67)
Has facilities for children(28)
Negative reviews(39)
Guest User
Deluxe Garden-view Twin Room
Stayed in Nov 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Jan 1, 2025
I have been a global traveler and quite savvy in selecting good hotels:) Now I have to say that Intercontinental Hotels are my very favorite choice!
The hotel is tastefully decorated and the room is elegant, clean and comfortable w a sweeping view of Ningbo city and rivers. The staff members are extremely helpful, especially Leslie who graciously granted us the privilege to be upgraded to the executive lounge so we could enjoy some snacks while enjoying the spectacular views from the top/25th floor.
The famous breakfast buffet here is also amazing. We had a great time trying a huge variety of Chinese and Western foods, such as specialty foods from Ningbo and lots of green vegetables. Absolutely loving these!Intercontinental Hotels are highly recommended to people who would enjoy a luxurious and comfortable staying in China.
Guest User
Premier Executive Room (Double Bed)
Stayed in Jul 2024
Other
1 review
10.0/10
Outstanding
Posted on Sep 1, 2024
My stay at InterContinental Ningbo was fantastic, especially thanks to Angle Cheng's outstanding service. She made me feel at home with her friendly demeanor and went above and beyond to ensure my comfort. Highly recommend!
Response from Property: DearM28302****, Thank you for staying at InterContinental Ningbo and writing a wonderful review. I am glad that my colleague Angle's thoughtful and attentive service has left a deep impression on you. Every colleague will follow her example, carry out True Hospitality, think what guests think, and make them feel at home.Looking forward to your return and giving us the opportunity to create a fantastic experience for you once again.——Ellen Fan(General Manager)
Guest User
Deluxe Garden-view Double Room
Stayed in Apr 2024
Business travelers
1 review
6.5/10
Posted on May 22, 2024
Bad impression on their coffee shop. Had breakfast yesterday and saw a lot of tables with used dishes piling up. Obviously guests had left but seems like no one is cleaning up. And the table I sat at has water stains all over it. Looked like whoever doing the cleaning did not not look and only got job half done.
Room I was in the A/C was not working properly. I told the front desk in the morning and asked them to fix it but when I came back in the evening, the A/C is still now working. The draining system in the bathroom sink did not work. I had water in the sink when I left the room in the morning and when I came back in the evening, the water in the sink is gone but I found out the drainage system is still not working. It shows whoever serviced the room did not have the heart to get the job done correctly.
One good thing to talk about is the hotel did offer me another room due to the A/C problem.
Looks like the management is not doing their job.
Response from Property: Dear guests, please accept our sincere greetings from InterContinental Hotel Ningbo. Thank you for taking the time to review your stay. We are sorry that this stay caused you a bad experience. I have further verified the series of issues you mentioned with the relevant departments. The hotel will also carry out targeted rectification in the future. We hope you will give the hotel a chance to improve and give us a chance to make up for it next time. We look forward to seeing you again~
Rehan Tarique
Premier Room - Lake-View (Double Bed)
Stayed in Feb 2024
Business travelers
13 review
10.0/10
Outstanding
Posted on Mar 14, 2024
Excellent service and restaurant manager very cooperative and serve good food during Ramadan
Response from Property: Dear guest, please accept our sincere greetings from InterContinental Ningbo. Thank you for your recognition and praise for this stay. We will continue to maintain excellent service standards and deliver "real hospitality" to our guests. We will continue to move forward with your affirmation. We look forward to seeing you again on your next trip. Wish you the best. Enjoy your life!
Guest User
Deluxe Lake-view Queen Room
Stayed in Oct 2024
Business travelers
4 review
8.0/10
Very Good
Posted on Nov 26, 2024
Helpful stuff and free upgrade
Guest User
Premier Room - Lake-View (Double Bed)
Stayed in Oct 2023
Solo travelers
11 review
9.5/10
Amazing
Posted on Nov 26, 2023
It is a fantastic hotel. The staff was wonderful, the pool and gym are first rate. The room was, as well. I am extremely satisfied and hated to leave.
Response from Property: Dear guest,Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable when you stay with us. We will also continue to strive to be more considerate and provide attentive service to welcome you back.Again, thank you for choosing InterContinental.
Guest User
Deluxe Lake-view Twin Room
Stayed in Jan 2023
Family
1 review
9.0/10
Great
Posted on Feb 9, 2023
It was a great place to stay 2 nights with family and kids specially. They lived the food and swimming pool even in this winter season. Love to come back again someday.
Response from Property: Dear guest, hello, please accept the sincere greetings from InterContinental Ningbo. The hotel will be renovated and upgraded in 2022. It is recommended that you stay in the newly opened executive room on the 24th floor next time you come to the hotel. You can enjoy the 180° view of the Yongxin River or overlook the 7,000-square-meter European-style garden. The hotel is a little far from the center of Ningbo, but it is close to the business district of Ningbo Eastern New City, and it is only 10 minutes' drive from Hankyu Department Store, Eastern Intime City and other commercial complexes. The hotel is only 14 kilometers away from Dongqian Lake Scenic Area, and it takes 26 minutes to drive. The transportation is convenient. Whether it is a family trip or a business trip, it is a good choice. We sincerely look forward to your coming to Ningbo again and continuing to choose our hotel
Guest User
Deluxe Lake-view Queen Room
Stayed in Jun 2023
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jul 31, 2023
Very satisfied with all the services this hotel provided. The checkin/ checkout process was quite straightforward and easy. The room was very clean and spacious.
Response from Property: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable when you stay with us. We will also continue to strive to be more considerate and provide attentive service to welcome you back.
DenisSh
Deluxe Lake-view Queen Room
Stayed in Sep 2022
Family
93 review
9.5/10
Amazing
Posted on Oct 5, 2022
Hotel is like well used LV bag; it has some marks and scratches but still you can understand it’s a good quality)))) hotel needs renovation. Dinner 178rmb doesn’t worth to buy if you prefer European cuisine. Oysters basket always empty, queue for sashimi salmon, the rest cuisine is local.
Response from Property: Dear guests, please accept our sincere greetings from InterContinental Ningbo. Thank you very much for your suggestions on this stay. I regret that this stay did not meet your most satisfactory standard. In the future, the hotel will pay attention to the service quality of Element Western Restaurant and strive to create a more perfect dining experience for guests. Thank you again for your feedback and suggestions, and look forward to your next visit to Ningbo to choose our hotel and witness our changes.
Guest User
Deluxe Garden-view Twin Room
Stayed in Jul 2022
Family
1 review
10.0/10
Outstanding
Posted on Aug 21, 2022
We spent our wedding anniversary here. Thanks to the satisfactory service, I think I made unforgettable good memories. There are facilities for children, so it's good to come with children. I will definitely choose this hotel for my next trip to Ningbo!
Response from Property: 尊敬的客人,您好,請接受來自寧波洲際酒店的誠摯問候。很高興得知您在酒店收穫了滿意的入住體驗,能夠為每一份賓客提供難忘的旅途入住體驗,是我們不變的宗旨。“洲際人生,知行天下。”遇見一家洲際,遇見一座城市的精彩,我們也將繼續秉承“賓客傳遞真正的待客之道”理念,為您創造更美好舒適的體驗,期待您下次來寧波繼續選擇我們酒店。
Paulette-higherlife
Deluxe Garden-view Double Room
Stayed in May 2022
Family
7 review
9.5/10
Amazing
Posted on Jun 4, 2022
I would like to deeply thank Kol,Justin and Alisa for their outstanding Hospitality during our stay. My family visited this hotel during the 2022 dragon boat festival weekend. We traveled with our 7 months old baby and as you can imagine, we needed some type of help in many ways and among them three, they made sure to get us all the help we needed. I highly recommend this hotel for a family gateway weekend.
Maria Jose Orellana
Deluxe Garden-view Double Room
Stayed in Jul 2022
Couples
1 review
10.0/10
Outstanding
Posted on Aug 15, 2022
Good for all type of travellers! Very clean and great service!
Xiangyaoxingfudeniu
Premier Executive Suite (Double Bed)
Stayed in Feb 2025
Family
28 review
9.0/10
Great
Posted on Mar 20, 2025
Since we had a child, my parents traveled less and less alone, so we would take my mother to a place at the beginning of every year (don’t ask my father, because he (the child’s grandfather) needs freedom and quietness). This time we chose a place my mother had never been to: Ningbo (NB).
As for the hotel, I chose Shangri-La at first, but then changed to InterContinental at the last minute because Shangri-La was said to be too old, so I chose InterContinental within 40 minutes of the city attractions.
Service: Someone will contact you the night before check-in. This time I stayed in a suite. The service was very good, and everything was available, meeting the standards of InterContinental. From breakfast, afternoon tea, happy hour to dinner, the service was impeccable. The last picture is the girl who has been contacting me. She is nice. Their cleaning aunt is also very enthusiastic.
Restaurant: It’s hard to describe the Chinese restaurant. It seems that not many people eat there, and to be honest, it’s not delicious. If you are interested, you can come and taste it yourself.
Breakfast: To be honest, the breakfast at InterContinental is not good. The food is not rich and the taste is average. The kids who cook are also very introverted and not very skilled in cooking noodles and vegetables. The chefs who cook are not very enthusiastic. They all look like children.
Location and transportation: We rented a car and took a taxi. It is said that there are many restaurants around, but I haven't studied them.
Reminder: The TV in the hotel cannot be projected. The bed rails are not firm. The cloakroom is not wide enough to put the suitcase. The buffet is only available from Thursday to Sunday.
Original TextTranslated by Google
6/20
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Deluxe Garden-view Double Room
Stayed in Apr 2025
Business travelers
41 review
9.7/10
Amazing
Posted on May 14, 2025
A very good international brand five-star hotel. The facilities are complete and new, and the rooms are spacious and comfortable. The restaurant has delicious food with Ningbo characteristics, and there are discounts for hotel guests at reasonable prices.
Original TextTranslated by Google
Xiaoranshao
Deluxe Garden-view Twin Room
Stayed in Apr 2025
Family
23 review
10.0/10
Outstanding
Posted on May 5, 2025
The stay experience at InterContinental Ningbo is OK. The room is spacious and comfortable, the lake view is beautiful, the Anji service is thoughtful, and the breakfast is rich and delicious. The location is convenient and the surrounding business district is complete. The facilities are new and complete, and the swimming pool and gym are OK.