Westin Hotels in New York

Customer service specially at the reception desk was very poor - they would never say please or Thankyou. If you ask a question it’s too much trouble or work for them. Overall experience was good but customer service is something that you need to take as a grain of salt when you visit /stay here

My family liked this hotel very much. We gave it 4 stars instead of 5 because we felt there was room for improvement in every area. The room and hotel was very clean but there were some stains on the bedding and towels. The hotel was on 42nd street but just a little too far from the main action. The hotel provided good services but we had to call multiple times for towels. Overall we’d still recommend the hotel very highly.

The room was just so-so. Since it was newly opened, the facilities were all new and looked relatively clean. However, the water from the tap had a lot of air and was turbid. The hotel has a shuttle bus to LaGuardia Airport, which runs every hour on the hour.