Hyatt Centric Hotels in New York

The room is small (not 32 square meters as described), and the hygiene and other comprehensive conditions are OK. But the most unpleasant thing happened on the morning of the check-out day. After checking out at 10:20, I found two bags of clothes left in the second drawer of the cabinet under the TV in the room. I called the hotel immediately at 11 o'clock. The hotel asked us to log in to the lost property platform to register. At 3 o'clock in the afternoon, the email replied that the items could not be found. From the time I reported the lost items at 11 o'clock to 3 o'clock in the afternoon, according to the hotel, check-in can only be made after 4:00, and only hotel staff can enter my room during this period, but the result is that the items were not found. This is really incomprehensible and unacceptable. It seems that I will not be able to stay at this hotel in the future.

This is the best hotel I’ve been in so far in NYC. The service was perfect and they upgraded my room upon arrival ! My girl loved it all and had an unforgettable night ! Thanks !

The hotel is very clean, but small. The well room faces the office building, and the Empire State Building can be seen from the top floor. The view is excellent, but it was outsourced by the hotel. The service attitude at the front desk is also very average, but although the hotel is small and well-equipped, there is a printer at the front desk. The location is excellent and relatively safe. Nothing strange happened during my 2 days stay 😂