36 Central Park S South, New York, New York State, 10019View Hotel Details
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Park Lane New York Guest Reviews
4.2/5
Very Good
73 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(73)
Positive reviews(69)
Reviews with photos/video(17)
Great location(35)
Friendly staff(13)
Convenient location(12)
Awesome stay(9)
Amenities were average(9)
Loved the view(5)
Negative reviews(4)
Guest User
Park Lane King Room
Stayed in Dec 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 17, 2025
Friendly staff, great location, near by square times and restaurant
Anonymous User
Park Lane King Room
Stayed in Nov 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Dec 20, 2023
Nice located n well service but i lost couple shits there n they didnt find it back
Guest User
Park Lane King Room
Stayed in Mar 2024
Business travelers
1 review
2.7/5
Posted on Apr 17, 2024
I have stayed here a number of times and generally am quite pleased.
This stay was sub par. The computer systems at the front were down the entire stay resulting in extended time to check in and check out. Tthey promised to call once the room was ready and that never happened.
And, if that were not enough, the HVAC system in the room did not work making for a bad night of rest.
I will rethink returning to the Park Lane.
Guest User
Studio Suite with Park View
Stayed in Sep 2024
Solo travelers
89 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Perfect location at Central Park. Great services!
Guest User
Panoramic Two Queen Room with Park View
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2023
We loved this hotel. It was very attractive with spacious room and fabulous housekeeping. Convenient location. Nice area.
Guest User
King Room with City View
Stayed in Sep 2023
Business travelers
1 review
3.2/5
Posted on Oct 17, 2023
The room clean but service is a bit slow. Only two bottles of water not enough. Business
Tallboy
Park Lane King Room
Stayed in Jul 2023
Business travelers
799 review
4.2/5
Very Good
Posted on Aug 9, 2023
Good hotel
This hotel location is very good
Will stay again next time
Eric
Park Lane King Room
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 26, 2023
Excellent hotel and unbeatable location. Very close to subway and easy access to various amenities.
Zhihong
Park Lane King Room
Stayed in Mar 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Apr 10, 2023
Wonderful location and interesting deco - going back in time, particularly the rooftop lounge with its panorama view of Central Park
Afraa
Park Lane King Room
Stayed in Mar 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jun 12, 2023
Nice hotel great location friendly staff , opposite to park close to 5th avenue
Guest User
Panoramic Two Queen Room with Park View
Stayed in May 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 3, 2024
great view
Guest User
Park Lane King Room
Stayed in Aug 2024
Solo travelers
4 review
2.7/5
Posted on Sep 29, 2024
Facilities: Old, there is an old smell in the elevator
Hygiene: Very poor! I found that the used soap was placed on the towel in the room I checked in and it was not cleaned! There was also dust on the table, and the hygiene of the whole room was worrying!
Environment: The view of Central Park is very good! There is nothing else except this view 🙂
Service: The attitude of the female receptionist at the front desk was average, and the attitude of the hotel manager who communicated later was much better! The dry cleaning service is poor! It is not clean after washing! Even the basic dust cannot be washed clean 😂, and the express fee is doubled.
In short, except for the view of Central Park and the panoramic view on the roof, everything else is very disappointing! Even the last folio was sent to the mailbox several times, and it kept saying that the hotel had IT problems. I don’t know if it was a deliberate excuse or something. Anyway, I will not stay again.
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Guest User
Park Lane King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Very satisfied. Great location. I will choose this hotel next time! Many celebrities have stayed at this hotel. The open-air bar on the top floor is the best choice for watching the sunset. You can enjoy the panoramic view of the entire Central Park.
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GGZf
Park Lane King Room
Stayed in Jul 2024
Business travelers
12 review
4.0/5
Very Good
Posted on Oct 10, 2024
The hotel has a great location. You must go to the top floor of the hotel to have breakfast or a drink and enjoy the full view of New York Central Park. However, since the hotel is quite old, the rooms and corridors feel a bit eerie. If you choose a room facing the inner street, you can see the balcony of the house opposite, so remember to draw the curtains.
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Pangpang23
Park Lane King Room
Stayed in Jun 2024
Couples
71 review
4.7/5
Amazing
Posted on Aug 2, 2024
Excellent location. Fifth Avenue and Central Park are just outside. Shopping and running are very convenient. Everything is satisfactory. I booked a hotel for three nights. The door card was invalid when I returned to the hotel on the third night. It was very troublesome. I hope it will be improved.