Highgate Hotels in New York

Biggest disappointments in this hotel was that we paid $1k for ONE NIGHT for a ball drop view room. We could see the ball drop which was great, but we couldn’t see the performances from our window which was fine, we could just watch them on tv right? WRONG! Our tv was BROKEN. It took an hour and a half for them to get it fixed, (replaced) and even once they got the new one in, it took another 15 minutes to program it. We missed viewing half of the performers we wanted to watch. You would expect a $1k a night room to be pristine, but the bathtub looked like it was out of someone’s grandmas house. It was quite stained (you can tell it was the product of years and years of dirt buildup) and the shower barely worked. Overall quite disappointed. It was the worst hotel room I’ve ever stayed in NYC and the most money I’ve ever paid. On the bright side the staff were very nice and the lobby looked expensive, but who cares if this does not translate to the actual room you’re sleeping in.

EVERYTHING IS JUST IN VERY GOOD QUALITY FROM ROOM - SERVICE - LOCATION We even booked for Queen room and Automatically upgraded to King room which gave us the access to a room with a terrace and lounge, all ours. NOT COMMON TERRACE! Couldn’t ask for more 💓

The hotel is in an excellent location. It’s very easy to get around by walking or hopping on the metro. The hotel staff were very kind and helpful, but the hotel itself is in need of renovations (as other reviews have stated). If the hotel were to make those renovations I would stay again.

Location is great, our room view is awesome ! (27th floor) Doorman is friendly and useful. We reach the hotel in the morning but early check-in are not allowed. So front staff asked me to pay deposit and check-in later (4.00 pm). When I’m back the hotel, other front staff asked me to pay deposit again. But I told her that the hotel already charged me in the morning. She still confirms that there are no record in the system. I also proved her with bank msg on phone. After manager comes and re-check again and my case is ok. And deposit (200$) will be return after checkout (about 15 days for international bank). It s on pending now. Hope there are no issues for my deposit again. Another point is hotel parking, it is renovated right now. But you can find another parking nearby. And location is great , subway is very close. Im really like this hotel :)

The hotel was amazing the location was also good. The only thing was I there was no room service with a 22month old rooms service is always a good shout. We required milk for the baby and the receptionist said we don’t do this service. The lifts were very tight and of course busy so with a stroller it was always a hit & miss when you can get into the lift. The cleaniness and staff were very pleasant and professional. I would recommend this hotel to other visitors and will stay here again.

This place was a great choice-on so many levels. I went with my daughter and having been to NYC before knew i wanted to stay somewhere where we felt comfortable going back to on our own late at night. This was perfect. Literally about 50 m from Times Square but the best nights sleep ever in NYC! Other hotels i have stayed in that are way more expensive i have been disturbed by construction and rubbish trucks. We slept like babies. Smallish room but u litch only sleep there. i would defo stay here when i go back. Extra shout out to Jazzy on Reception who was really helpful as was the porter and other guys who checked us in. Really friendly, clean and modern-yes yes yes

Location is perfect if you have business or leisure in the midtown area and it’s all walkable. The rooms however, suck. I think they do an adequate job cleaning but there’s only so much you can do with outdated furniture, worn out carpet and lighting. when you travel for work you spend a lot of time in hotels so I prefer rooms I don’t mind staying in and this is not that. If you just need a place to sleep and don’t really care about amenities this is the place for you. If you want or are used to a robe and slippers type setup do not stay here. The bar also has not reopened since Covid which really gave this place life and is how I first found it. Now it feels like a shell of it’s former self which is not unusual but I think it needs to decide what it wants to be because it currently leaves guests wanting. It could be so much better if they invested a little. You would do better at the Iroquois across the street. It’s been recently renovated so will cost you more but depending on what you need for a comfortable stay it will be worth it.

Excellent resort! We travel to NYC constantly, and this was the first time we stayed at this hotel. It was comfortable, the front desk staff was friendly and very helpful. They honestly did a great job making us feel important. Regarding the other staff, it was hit and miss. The 2nd floor bar had a lady that was native to NYC that was probably not having a great day. The rooftop bars also had a guy that wasn’t too happy to be working late at night. However, the 7th floor bard was excellent! I have to take a moment and give recognition to Louis Garcia. He’s an excellent bartender and all around a very friendly guy. He has great customer service skills. I would definitely recommend staying here. We will be back!!!!

Except for an extra charge of $ 49 per person per day of the resort fee, this is not acceptable, and I hope to cancel it. Good location, same building with park central. Manhattan club Newly renovated, but the toilet and bathroom in the room are too small, only half the size of the Manhattan club Breakfast was generous and dinner was negligible, Opposite diagonally is Carnegie Hall, the subway station is right out, walk 10 minutes to times square 5 minutes to central park 15 minutes by subway to Wall Street, If you can cancel the resort fee. I will book this hotel every time I go Otherwise, I would still choose Manhattan club

I would recommend this hotel to anybody interested in visiting Manhattan and focused on staying in the vicinity of Central Park. Location and value were the two most important facets that drew us to select Park Lane for our stay. It is literally next door to much more expensive hotels like The Plaza, Ritz-Carlton, and Essex House. The hotel has entrances off of both 58th and 59th Street which comes in handy (e.g., you can use 59th St. entrance for access to Central Park and 59th & 5th Ave subway station; and you can use 58th St. entrance to get to 57th & 6th Ave. subway station, Quality Meats, Quality Italian, etc.). The hotel staff was friendly & courteous. They accommodated our early arrival and late departure and provided the level of service that one would expect of a hotel of this caliber. Our room was on the 28th floor facing south and was very quiet. There were no problems with sounds of the city or neighboring rooms. The room was well-appointed with nice but not opulent touches. Beds are low-slung (no box spring). We usually prefer box springs and a higher mattress, but these beds were still comfortable. The room did have a mini-fridge, but it was the smallest mini-fridge I have ever encountered with a capacity to fit maybe six 16-oz bottles of soda, water, etc. Still, it's nice to have since hotel provided water bottles are $5. You can get your own water at Duane Reade nearby for less than $2. We had two small complaints that we shared with Management: 1) our room's A/C unit was not very effective ... even with outdoor temps of upper-50s at night and lower-70s during daytime, it struggled to get to 73 degrees. The room felt humid & damp throughout our stay and the A/C unit ran non-stop (and was a bit noisy). Our kids slept fine but my wife and I both struggled to get a solid night's sleep due to the A/C noise, humidity, and room temperature. 2) the bathtub/shower fixtures are extremely low-pressure and have a convoluted valve system ... we never truly felt clean even after a shower. Management did offer to move us to another room; but we were not annoyed enough to want to re-pack and move. Our visit entailed a pretty active agenda all across the city, so we did not dine much at the 3 restaurants in the hotel. We did grab breakfast at Rose Lane a few mornings. They offer some quick & simple basics (cereal, pastries, yogurt, etc.). Service was prompt & friendly. We wanted to try Darling at the top of the hotel; but we opted not to based on patrons we saw in the hotel lobby and elevators who were going there ... it gave off more of a nightclub vibe than family-friendly restaurant. I'd recommend this hotel for anybody who wants to stay near Central Park but who doesn't want to spend ~$1,000/night. You may have to live with a non-perfect room (our issues may be the anomaly though), but you don't stay in a location like this to spend all of your time in your room ... you spend your time exploring the city, Central Par