Best Western Premier® Hotels in New York

The hotel is located in Manhattan, where land is at a premium. It has an excellent location and is not far from surrounding attractions. The service is warm and thoughtful. The room facilities are new. Although they are not big, they can basically meet the needs. Breakfast needs to be ordered a la carte. The disadvantage is that coffee is not provided and the menu is the same every day, which is a bit monotonous.

We chose the hotel for the second time this year, and it did not disappoint. We received the same attentiveness and carefree rest as the first time. Maintenance and renovation also took place in the time between the two occasions, which I can confirm, as we requested and received the same room both times, which we were pleased with. We almost came home, we felt at home. The staff is wonderful, conscientious, self-sacrificing. They are extremely attentive, we asked for and received a refrigerator and microwave. We love its location, its surroundings are calm, safe and spacious. Shopping and transportation options are easy to solve, with Hudson Jersey in the background it's beautiful. Thank you for letting us spend Christmas with you, we already want to go back! Grateful thanks!

Excellent hotel with a gracious and helpful staff. Great lobby with good food/beverage options. Only issue is the rooms are very small but with great showers.

Nicest access to Wall Street and Battery park to Statue of liberty. Room was quite clean , bed is soft and cozy. But,,,, stressful elevator always make people feel disgusting. Sometime it took 10 minutes to get on the elevator and no indicator turned on when I pushed the button so always unable to check the status when the elevator comes. The buffet is also poor and disappointing .I do not think this hotel is being managed by Hilton .I think probably it would be more comfortable if some tiny changes can be done .

The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

Hotel was a short walk from Times Square etc but still plenty of amenities nearby. Slight issue on check in but this was resolved promptly. Fabulous art deco style hotel and subway right outside. Penn Station and Madison Square Garden are a stones throw away. Room was smallish, like most but clean and maid service was great. Only had breakfast in the diner on the last day but food was excellent and so quick.

The Edison Hotel is the perfect place to stay when visiting Manhattan! The location, which is right in the theatre district and a block and a half away from Times Square, is exceptional. One can take a short walk over to Ninth Avenue where there are dozens and dozens of great restaurants. It is near everything!!! The staff were great! They seemed to go out of their way to be polite and professional, which is unusual in this area. Our room was very nice with a King Bed and a great view of the city. While we did not try the Hotel's restaurants and bars they seemed to be fulled of happy customers. The room price, when compared to value provided, is a bargain. You can easily pay a lot more in this area and receive a lot less.. I have stayed in this general area at a number of Hotels in the past that failed to motivate me to write a review. Try this Hotel the next time you are in town. You will come back!!

I cannot recommend this hotel enough. I stayed there back in 2004 and loved it and was so glad that it was still there. Murray Hill is a great neighborhood that is centrally located (a few blocks from Grand Central). It is quieter and more residential than a lot of nearby neighborhoods, with less expensive places to eat, drugstores, grocery store, a post office, a convenience store, a laundromat, coffee shops, etc. I highly recommend Previti's Pizza, House of Lasagna, and Bagel Express. Their food was amazing and the staff at each were lovely. The hotel room was large by New York standards, as was the bathroom. The beds were very comfortable and there was a mini fridge, which was a pleasant surprise. The shower was absolutely wonderful, very large walk-in with excellent water pressure, which is not true of a lot of places in NYC. The weather was impacted by Hurricane Ian, so some nights we were too hot or too cold, because they had to switch back to heat, but that wasn't too bad. The staff here were very gracious and there was a gentleman out front who very kindly helped us with our bags and opened car doors for us, which was a nice treat.