Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.1
Service9.3
Cleanliness9.3
Filter by:
Sort by:
All reviews(8240)
Positive reviews(7968)
Reviews with photos/video(2772)
Easy to get around(1433)
Friendly front desk staff(1110)
Convenient for shopping(598)
Convenient parking(570)
Close to metro(513)
Perfect for business trips(435)
Delicious breakfast(298)
Negative reviews(272)
Teh Siew Hoon
Standard Queen Sunlight Room
Stayed in Jun 2025
Business traveler
2 review
9.0/10
Great
Posted on Aug 1, 2025
Excellent location, exactly in the city centre and near to metro station. U can easily get taxi and e-hailing too. The lady cleaner who clean our room every day very polite and will provide us extra water if we need it. Overall our staying was fine and happy.
Kiefer
Family Friendly Room
Stayed in Jun 2025
Business traveler
2 review
8.0/10
Very Good
Posted on Jul 26, 2025
Great location and overall clean hotel (no stains on walls or carpet). However, this hotel is starting to show its age. Spray painted wood veneer cover up and built before sound proofing windows. Traffic horns heard on 17th floor from 6:30 am to midnight.
I would stay at a newer location with better sound proof windows unless location is most important to you.
Breakfast subpar even by local standards.
Response from Property: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. I feel very sorry for failing to fully satisfy you. Thank you very much for your comments. If you have any questions or needs during your stay, Please feel free to contact the hotel reception at any time. We will solve it as soon as possible,All staff of the hotel look forward to seeing you again. Best wishes to you and your family.
Yu Cai
Standard Queen Sunlight Room
Stayed in Apr 2025
Couple
13 review
10/10
Outstanding
Posted on May 28, 2025
The location is super convenient, not far from any major tourist destination. There are mnay restsurants and cinemas and shopping crntres nearby. The service is also very good, with free flowing drinkings for everyone to enjoy on the first floor. The only shortcoming is the space of the room is a bit tight. Overall, it feels very comfortable to stay in.
Response from Property: Dear guest, I'm very glad to learn from your message that this stay has left you with such a wonderful impression. Your love and recognition are the driving force for us to keep moving forward. We are committed to providing guests with a clean and tidy accommodation environment and delicious dishes. All the staff of the hotel look forward to your next visit and believe that you will have an even more unforgettable stay experience. Wish you a happy life!
Jasonawesome
Standard 2-bed Sunlight Room
Stayed in Feb 2025
Business traveler
6 review
9.5/10
Amazing
Posted on Mar 14, 2025
Wifi gets disconnected easily. If one is working using that wifi, it is rather bad. Other facilities are good and the location is ideal. Food around are quite good.
Response from Property: Dear guest, thank you for your feedback, and we are deeply sorry for not being able to provide you with a smooth web experience. Network stability is extremely important for both work and life, and we have immediately started to optimize our network services to ensure that all guests can enjoy a stable, high-speed Internet connection. We will continue to pay attention to and improve to ensure service quality. Thank you again for your correction, and I look forward to your visit again. I hope to provide you with a more perfect accommodation experience.
Anonymous User
Superior City-view 2-bed Room
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Jan 20, 2025
Very good for service, free parking.
total RMB949 for one night Saturday and one night Sunday (without breakfast)
Honestly speaking, shampoo is so so, coffee is too low
Response from Property: Dear guests: Hello! Thank you for choosing Novotel Xinjiekou and leaving your valuable comments. We are very happy to know that you had a great time in our hotel. Novotel's service team has always been committed to creating a comfortable and warm "home" accommodation experience for every guest staying at the hotel, and doing its utmost to create a warm and comfortable living environment for guests at work. We will continue to work hard to ensure service quality and innovate to provide you with a higher quality stay experience. Looking forward to seeing you again.
Agneslee7887
Family Friendly Room
Stayed in Nov 2024
Family
8 review
7.5/10
Posted on Dec 28, 2024
Central location. Reception is not very helpful even though we spoke mandarin. Porter left our luggage unattended in hotel lobby and reception confirmed he is newbie. You won’t miss their breakfast. Expected more from Accor.
Response from Property: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. I feel very sorry for failing to fully satisfy you. We also immediately feedback to the leadership regarding issues. Thank you very much for your comments. If you have any questions or needs during your stay, Please feel free to contact the hotel reception at any time. We will solve it as soon as possible,All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
Boon Hong
Standard Queen Room
Stayed in May 2025
Couple
6 review
10/10
Outstanding
Posted on Aug 2, 2025
Clean and nice hotel located in strategic location . Plenty of eatery nearby , spacious room and clean
Anonymous User
Standard Queen Sunlight Room
Stayed in Nov 2024
Business traveler
43 review
9.0/10
Great
Posted on Dec 8, 2024
Great location just nearby Xinjiekou metro station.lots of shopping and eateries around. The buffet with oysters just opposite the hotel is a must try. Room are adequate and comfortable.
Response from Property: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. We are very happy to see that you are satisfied with this stay, All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
RabbitLittle
Superior City-view Queen Room
Stayed in Nov 2024
Business traveler
1 review
8.5/10
Very Good
Posted on Mar 4, 2025
Hotel is a little old. Receptionists is helpful. However, they are not well versed in English. So for non Mandarin speaking guests, it will be somewhat challenging to communicate with them. Hotel breakfast is so so. Nonetheless, the hotel location is very good with lots of eateries and restaurants around. Overall, the stay is ok.
Response from Property: Dear guest, Dear guest,Thank you for your reviews and feedback about the hotel. We are pleased to confirm the hotel environment and location you mentioned. We are pleased to receive your favorable comments from the front desk, but we also value your comments on the difficulty of communication and the quality of breakfast. We are strengthening our team's English service capabilities and want to ensure that any guest's language needs are understood and met. For breakfast, we have started to improve the quality and look forward to providing a more satisfying selection. We are committed to continuously improving quality to ensure that every stay is the best. We look forward to your visit again, in order to have the opportunity to provide you with better service.Best wishes to you and your family.
SJong
Deluxe City-view Queen Room
Stayed in Oct 2024
Business traveler
23 review
9.0/10
Great
Posted on Dec 4, 2024
Very central location. The hotel is a bit old and the shower area has some mould. Overall, it's still a pleasant stay, and I don't mind coming here again due to the location.
Response from Property: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. We are very happy to see that you are satisfied with this stay, thank you for your affirmation of our service. I have shared your comments with colleagues. All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
saad A
Standard 2-bed Sunlight Room
Stayed in Apr 2025
Business traveler
2 review
7.5/10
Posted on May 17, 2025
Nice staff, room furniture need renovation, breakfast very poor for international travelers. No bread no cheese
Response from Property: 尊敬的賓客,您好,我們深感遺憾得知您此次停留未能達到期望,特別是對於酒店設施和早餐的反饋。我們致力於提供卓越的住宿體驗,讓每一位客人都能感受到家一般的温馨與舒適,期間有任何問題請隨時與我們聯繫,我們將竭誠為您服務。祝您一切順利!
alex
Standard Queen Sunlight Room
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 24, 2025
Friendly and helpful front desk staff. Assisted to relocate to a higher floor and to have both rooms to be on the same floor, information was well handed over to next shift staff.
Response from Property: 尊敬的賓客,您好!非常高興從您的留言中得知此次入住給您留下如此美好的印象。您的喜愛與肯定是我們不斷前進的動力。我們致力於為客人提供乾淨整潔的住宿環境和美味可口的菜餚,酒店全體員工期待您的再次光臨,相信一定會有一個更加難忘的入住體驗。祝您生活愉快!
Derricksg00
Standard Queen Sunlight Room
Stayed in Jan 2025
Solo traveler
7 review
10/10
Outstanding
Posted on Mar 5, 2025
Located in the center of the city surrounded by few shopping malls and eateries. Affordable and comfortable stay here
Response from Property: 尊敬的賓客,您好!非常高興從您的留言中得知此次入住給您留下如此美好的印象。您的喜愛與肯定是我們不斷前進的動力。我們致力於為客人提供乾淨整潔的住宿環境和美味可口的菜餚,酒店全體員工期待您的再次光臨,相信一定會有一個更加難忘的入住體驗。祝您生活愉快!
Anonymous User
Standard Queen Sunlight Room
Stayed in Jul 2024
Business traveler
75 review
9.0/10
Great
Posted on Aug 29, 2024
Non smoking room also become smoking room. But in china this is what to be expected.
Rules not really strictly enforced but location is great.
Response from Property: Dear guests, thank you for your stay at Novotel Nanjing Central Suning. We are very sorry that you did not have a satisfactory stay! We will strengthen the cleanliness of the hotel and improve it, so that you can stay in a more comfortable and clean environment, looking forward to your visit again, I wish you a happy life!
Guest User
Standard Queen Sunlight Room
Stayed in Jan 2025
Family
2 review
10/10
Outstanding
Posted on Feb 26, 2025
The hotel is a bit dated in terms of facilities, but its excellent location makes up for it. The free parking and complimentary baby cot were definite highlights, making our stay much more convenient. A great choice for those who value location and practical amenities.
Response from Property: Dear guests, hello! We are very happy to learn from your message that this stay left you with such a good impression. Your love and affirmation are the driving force for us to keep moving forward. We are committed to providing guests with a clean and tidy accommodation environment and delicious dishes. All the hotel staff look forward to your visit again and believe that you will have a more memorable stay experience. I wish you a happy life!