Crowne Plaza Nanjing Jiangning

Crowne Plaza Nanjing Jiangning Reviews

Crowne Plaza Nanjing Jiangning

9 East Jiahu Road (Jiahu Dong Lu), Jiangning District, Nanjing, Jiangsu, 211100, ChinaView Hotel Details
Crowne Plaza Nanjing Jiangning
Crowne Plaza Nanjing JiangningCrowne Plaza Nanjing JiangningCrowne Plaza Nanjing Jiangning
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Crowne Plaza Nanjing Jiangning Guest Reviews

4.7/5
Outstanding
1600 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1600)
Positive reviews(1536)
Reviews with photos/video(234)
Delicious breakfast(151)
Easy to get around(113)
Friendly front desk staff(82)
Secluded lake view(64)
Perfect for business trips(40)
Close to metro(28)
Stayed multiple times(17)
Delicious buffet(8)
Negative reviews(63)
Chuankoon
1 King Bed Standard
Stayed in Dec 2024
Family
5 review
4.0/5
Very Good
Posted on Jan 10, 2025
Hotel had a lot of amenities, breakfast was good, lots of options, service was good and quick .specially room cleaning was very good and clean once we returned to room for rest.thank you
Response from Property: Hello dear guests, thank you very much for your feedback! We have always been committed to providing guests with high-quality, comfortable and clean accommodation, as well as thoughtful and meticulous service. Your satisfaction is the biggest motivation for our continuous pursuit of excellent service. Looking forward to staying at Crowne Plaza Nanjing Yincheng again!
Moritz Thamm
2 Twin Beds Standard
Stayed in Sep 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 16, 2024
My favourite Hotel in China. Nice hotel, nice area. Come here for more then 8 years and its like be at home. Nice staff, clean hotel, green area around. Totally lovely
Response from Property: Hello dear guests, thank you very much for your feedback! The surrounding natural environment of the hotel is superior, close to the shore of Baijia Lake. We have been committed to providing guests with a comfortable and elegant accommodation environment, as well as thoughtful and meticulous service. Your satisfaction is the biggest motivation for our continuous pursuit of excellent service. Looking forward to staying at Crowne Plaza Nanjing Yincheng again!
chen
2 Twin Beds Standard
Stayed in Sep 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Situated by a lake, we were fortunate to have a room with the lake view. It is away from the heart of the city but easy to get on the subway and get around fine. Good room layout, great surroundings for walking or running, beautiful parks near to do exercise.
Response from Property: Hello dear guests, thank you very much for your feedback! We have always been committed to providing guests with high-quality, comfortable and clean accommodation, as well as thoughtful and meticulous service. Your satisfaction is the biggest motivation for our continuous pursuit of excellent service. Looking forward to staying at Crowne Plaza Nanjing Yincheng again!
JINKY LABRADOR CLORES
2 Twin Beds Standard
Stayed in Sep 2024
Travel with friends
8 review
3.2/5
Posted on Oct 22, 2024
The check in was smooth and fast. Sienna, the receptionist speaks good English and very helpful and accommodating. However, in the morning, we went to have breakfast, but we were not allowed to enter the restaurant because we were wearing room slippers. So, we went upstairs to put on our shoes, only to find out that some men were wearing room slippers while they went around the restaurant? How so unfair! We understand the safety concerns of the hotel, but they should stick to their own rules and should be compulsory! We complained to those staff who stopped us from coming into the restaurant and they said, they can't stop the men from coming in, in their room slippers. So??? They should improve on this!
Response from Property: Dear guests: Hello! First of all, we apologize for your poor experience, we have reported this situation to management and relevant departments, and we will strengthen the training of our staff to ensure that the rules are implemented consistently. All guests are treated fairly and a dress code policy is proactively enforced to prevent this from happening in the future. Thank you again for your comments and suggestions, and we sincerely look forward to your visit again!
Tosi Katherine
1 King Bed Premium Lounge Access
Stayed in Aug 2024
Couples
7 review
4.5/5
Great
Posted on Oct 6, 2024
This is a great hotel with friendly service and a great buffet. It is extremely clean and has everything you would want. I would definitely stay there again. A wonderful stay! Because Nanjing is quite a sprawling city, it is important to know that this hotel is around 10km from most of the top tourist sites (but a cheap cab ride is all you need to get anywhere.)
Response from Property: Hello dear guests! Thank you for choosing to stay at Crowne Plaza Nanjing. The hotel is surrounded by superior natural environment, close to Baijia Lake, we have been committed to providing guests with high-quality, comfortable, clean accommodation environment, as well as thoughtful and meticulous service. Thank you again for your evaluation and look forward to seeing you again!
MUHAMMAD SHAHID
1 King Bed Standard
Stayed in Sep 2024
Family
11 review
4.5/5
Great
Posted on Oct 4, 2024
Good hotel, with 10 to 12 minutes drive from Nanjing south railway station.
Response from Property: Hello dear guests, thank you very much for your feedback! We have always been committed to providing guests with high-quality, comfortable and clean accommodation, as well as thoughtful and meticulous service. Your satisfaction is the biggest motivation for our continuous pursuit of excellent service. Looking forward to staying at Crowne Plaza Nanjing Yincheng again!
Guest User
1 King Bed Standard
Stayed in May 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 4, 2024
Great place to stay
Response from Property: Thank you very much for your review, we are glad you had a memorable stay and look forward to your next visit!
Anonymous User
2 Twin Beds Standard
Stayed in Jun 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Nice hotel and friendly staff, especially show my gratitude to Miss Siena Han. She helped us when we need it, suggest a very nice room according to our need and budget. Will suggest to our supplier and friend about Crown Plaza as our accommodation next time. Will see you all here.
Response from Property: Hello dear guests! Thank you so much for your feedback! This is not only an affirmation of the quality of our hotel rooms, cleanliness and hygiene standards, but also a high recognition of the warm service and professionalism of Miss Siena Han and all team members. Miss Siena Han has always been committed to providing the best quality service to every guest, his professionalism, enthusiasm and patience have won your affirmation, thank you again for your support and evaluation, look forward to your visit again!
leowu2014
2 Twin Beds Standard
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Very nice hotel with very good service & food we will stay again in the future
Response from Property: Hello dear guests! Thank you very much for your feedback, we are committed to creating a warm and comfortable environment for every guest, while providing a delicious and nutritious breakfast and attentive service. Thank you again for your presence and support, and look forward to your next visit!
Robert
1 King Bed Standard
Stayed in Apr 2024
Couples
16 review
4.5/5
Great
Posted on Jul 24, 2024
A standard stay. Close to 1912, a good area for eating and drinking.
Response from Property: Hello dear guests! Thank you very much for your praise and affirmation of us! The surrounding natural environment of the hotel is superior, close to the shore of Baijia Lake. We have been committed to providing guests with a comfortable and elegant accommodation environment, as well as thoughtful and meticulous service. Your satisfaction is the biggest motivation for our continuous pursuit of excellent service. Looking forward to staying at Crowne Plaza Nanjing Yincheng again!
Guest User
1 King Bed Standard
Stayed in May 2023
Couples
19 review
4.7/5
Amazing
Posted on Jun 18, 2023
The swimming pool is a small squarish indoor pool good for training or just a simple swim. The bathtub is good for 1 person only. The lights in the room is a bit dim but you can open the curtains in the day and your room will be brightly lit. The service at the lobby is great.
Response from Property: Dear guests: Thank you for choosing Crowne Plaza Nanjing Yincheng. We are very glad that you have praised the hotel's breakfast and service ! Your praise is the driving force for us to move forward. The hotel will continue to improve its service quality and bring you more surprises. Thank you again for your kindness to Crowne Plaza Nanjing Yincheng, and we look forward to your coming again! Hotel Manager
Krause
1 King Bed Standard Lake View
Stayed in Apr 2024
Couples
2 review
4.5/5
Great
Posted on May 5, 2024
Very nice, room clean and comfortable , nice breakfast
Response from Property: Thank you for your wonderful review! We are delighted to hear that you found our hotel room to be clean and comfortable, as well as our breakfast to be delightful. Our team strives to provide a pleasant and relaxing environment for all our guests, and we are thrilled that you enjoyed your stay with us.We pride ourselves on maintaining a high standard of cleanliness and comfort in our rooms, and we are always looking for ways to improve our breakfast selection to ensure our guests have a satisfying start to their day.We hope to welcome you back soon and continue providing you with an exceptional experience. Once again, thank you for choosing our hotel!
Tony Goh
1 King Bed Standard
Stayed in Feb 2024
Business travelers
13 review
4.7/5
Amazing
Posted on Apr 18, 2024
Room is excellence and the staff is very friendly
Response from Property: Dear Guest,Thank you so much for your kind words! We are delighted to hear that you found our room to be excellent and our staff to be extremely friendly.Our hotel strives to provide the finest accommodations and service to all our guests. We are thrilled that you enjoyed your stay in our well-appointed room. Additionally, our staff is committed to ensuring that each guest feels welcome and cared for, and it's heartwarming to know that they succeeded in doing so.Once again, thank you for your praise. We look forward to welcoming you back and exceeding your expectations even further.Best regards.
js28ae
2 Twin Beds Standard
Stayed in Jun 2023
Family
18 review
4.7/5
Amazing
Posted on Aug 13, 2023
Very comfortable room with a nice lake view. The bathroom sink and shower are outside exposed in the room which is a little strange if sharing with non-couples or family members. Location is excellent for Jiangning district attractions and restaurants, but not downtown. Breakfast is good but sauna was not turned on.
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza NANJING JIANGNING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Anonymous User
1 King Bed Standard
Stayed in Jan 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 4, 2023
It’s a classy hotel. I only stayed for a night but the room service was perfect.
Response from Property: Dear guests: Thank you for choosing Crowne Plaza Nanjing Yincheng. We are very glad that you have praised the hotel's breakfast and service ! Your praise is the driving force for us to move forward. The hotel will continue to improve its service quality and bring you more surprises. Thank you again for your kindness to Crowne Plaza Nanjing Yincheng, and we look forward to your coming again! Hotel Manager