LACER OKINAWA NAHA MIEBASHI Reviews

Response from Property: Thank you very much for taking the time to share your experience with us.We sincerely apologize for the inconvenience and frustration you encountered during your check-in process.We are truly sorry that you did not receive the entrance PIN code before your arrival and that you were left waiting outside in uncomfortable conditions. We understand how difficult this must have been, especially without a local SIM card to make calls. Our goal is to ensure a smooth and stress-free check-in for every guest, and we regret that we were not able to provide that in your case.Regarding the self check-in system, we also apologize for the technical issues and the delay in response via the in-house tablet. We understand how upsetting it must have been to experience these difficulties after a long journey, and we are currently reviewing our procedures and systems to prevent such situations in the future.Your feedback is extremely valuable, and we will take it seriously to improve the clarity of our pre-arrival communication, the functionality of our self check-in system, and the responsiveness of our support team.We sincerely hope to have the opportunity to provide you with a much better experience should you choose to stay with us again.Warm regards,

Response from Property: ありがとうございます！環境や立地を気に入っていただけてとても嬉しいです。最高のご滞在をお楽しみください！

Response from Property: We sincerely apologize for the very frustrating check-in experience you had. We understand how important a smooth and clear check-in process is, especially with a self check-in system. We deeply regret the confusion caused by missing passcodes and the difficulties you faced trying to reach customer service. Your feedback about the phone numbers and support will help us improve our communication and service.Regarding the cleaning service and towels for stays under four nights, we apologize for any misunderstanding and will work to make these policies clearer at the time of booking.We appreciate your kind words about the location and cleanliness of the room, and we are sorry that the check-in issues overshadowed your stay. Thank you for sharing your experience; we will strive to improve based on your valuable feedback.

Response from Property: Thank you for your feedback. We apologize for any difficulties you experienced with our self check-in system and contacting our online staff. We appreciate your comments and will work on improving the user-friendliness and communication to better assist our guests.

Response from Property: 貴重なご意見をいただき、誠にありがとうございます。チェックイン手続きが当初スムーズに進まなかったとのこと、申し訳ございません。無人ホテルのため、慣れるまで少し時間がかかることも承知しております。お部屋を清潔に保っていただき、ご滞在を楽しんでいただけたとのこと、大変嬉しく思います。次回のロードトリップでも、またお越しいただけることを楽しみにしております。どうぞよろしくお願いいたします。

Response from Property: この度は当館にご宿泊いただき、また貴重なご意見をお寄せいただき、誠にありがとうございます。広々としたスイートルーム、プライベートサウナ、ジャグジーをお楽しみいただけたとのこと、大変嬉しく存じます。またのご滞在を心よりお待ちしております。どうぞよろしくお願い申し上げます。

Response from Property: Thank you for taking time for review and honest opinion.We will definitely have a look at what you mention and see if there is anything we can improve for our future guests.Again, thank you so much for staying at our listing.

Response from Property: Thank you very much for your wonderful feedback! We're glad to hear you enjoyed the capsule coffee, which gave you a great start to your mornings. We're also happy that the tablet check-in was convenient for you. It’s great to know you appreciated the spacious rooms and the separated toilet and bathroom. We truly appreciate your perfect 10 score and look forward to welcoming you again!

Response from Property: Thank you so much for providing us your feedback.We truly appreciate your kind words towards our place.Again, thank you so much for staying with us.

Response from Property: Thank you for your feedback! We're happy to hear you found the self-service check-in convenient and liked the wooden design We look forward to welcoming you again!

Response from Property: Thank you for your kind words! We're glad to hear both adults and children enjoyed the comfortable room. It's great that the nearby parking made your stay even more convenient. We hope to see you again soon!

Response from Property: Thank you for your feedback. We sincerely apologize for the noise disturbance caused by the tenants above during your first night. We appreciate that you reported this to Rakuten Customer Service, and we are glad to hear that the situation improved significantly by the second day. Your comfort is very important to us, and we will continue to work on providing a better environment for all our guests.

Response from Property: ご宿泊いただきありがとうございます。立地を気に入っていただけて嬉しいです。大きな鏡やお風呂とシャワーが別で、プロジェクターもご活用いただけたとのこと、快適にお過ごしいただけたようで何よりです。清潔さも評価していただき、またのご利用を心よりお待ちしております。空港からのアクセスも良かったようで安心しました。

Response from Property: 快適にお過ごしいただけたようで何よりです。チェックインメールのご注意点もありがとうございます。またのお越しを心よりお待ちしております。