Grand Mercure Lake Biwa Resort & Spa Reviews

Nice and relaxing environment. Very close to lake side. The buffer worth for the value although the room is a little bit old style.

The buffet breakfast is very great! A great variety of dishes could be chosen. Highly recommended the burger and salmon benedict eggs. The room is a little bit aged but still clean.

Very good service that reply my request and issues almost immediately. I have misplaced my passport in my luggage and wrongly thought they have been left inside the room. Those staff just go to search my room again. They also provide very good breakfast with full of choices and freshly baked breads. It’s a value for money option too

The room is quite old. The onsen is great

The room is spacious and has a great view overlooking the lake and the castle. It's autumn and can see a lot of red maple trees in the park before the castle. Comfort bed too!

Very impressed with the free flow from afternoon until late night. Great experience although the lift is slow.

The best onsen hotel i have ever stayed Really really good facilities with free bar and lounge after onsen Just a bit far away from jr station But all the good things make me definitely will book again if i visit this place again

Loved this place. The Lounge has delicious beer and I got a free upgrade. The onsen is also one of the best I have been to in Japan. Highly recommend!

I chose this hotel because it is close to lake biwako and my friends area. To my disappointment, my room was at the end of the hallway supposedly facing the lake but upon entering my room, there was no window facing the lake instead my view of the window is the car parking of the hotel. The room is definitely dated, old television, i only had tea bags, on my first day and they never replenish until i checked out., no coffee as well. The carpet is red which looks so old, has some old marks too and the bed is old too, but nevertheless the room is clean. The staff are very friendly, the breakfast was great. But if i will compare it to a business hotel where i stayed before in the same area, the beds, amenities of the business hotel and the hotel rate is more worth it than this one. I don't think I will stay in this hotel again. My impression is, it is an okay place but not great. I paid almost double the price of the business hotel where i stayed last year, which had modern beds and nice amenities but for the price this hotel is charging i don't think it is worth it. This hotel needs to update a lot of things my room looks so old and feels so old. I thought staying in a hotel like this was going to be a nice treat for myself as it was more expensive than my usual budget but it was a disappointment. Really sorry if i had to say all of these on my review but the room is really dated.on every single thing.

Huge price gouging if you don't pre book dinners. We had to pay $90 per head for as very average buffet dinner. Nice hotel but foreign management style ruining hotel.

i love the view and the facility of the hotel. the onset is great.

generally it is okay, but it not worth paying 17,000 yen for one night.

What we love: The onsen, the nightly free happy hour, and the amazing breakfast Location is pretty good. Nice lakeside views, near the old town, and quiet. If you drive, there is ample parking but it does get quite full when we were there mid Dec 2024, this means more locals visit than tourists. We used it as a base for visiting nearby ski resorts such as GranSnow and Biwako (roughly 60-90mins drive). It's about a 10-15min drive to the city centre where you can find an abundance of food and shopping! The room is quite spacious, has a great view of Lake Biwa, and generally comfortable and cosy. The breakfast is fantastic, quite a spread although I wished they changed some of the items more frequently. The onsen is big, and we enjoyed it every single night. The best was the homemade barley drink they served-simply Oishi! Not to mention a nightly nightcap of free booze, soft drinks and snacks available at the lobby from 7pm till 10/11pm. Nice way to wind down. This hotel has a old-style, somewhat luxe, chillout, laid-back vibe, where you can really hang out if you like, at your own pace. Highly recommended.

Great location by the beautiful lake biwa. Walking distance to the castle and city. Rooms are a little aged.