Robertson Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you enjoyed our peaceful ambiance, clean accommodations, and friendly staff. It’s also wonderful to know that you found our rates affordable and that we accommodated your late check-in without any hassle.Your satisfaction means a lot to us, and we look forward to welcoming you back for another comfortable stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager

Response from Property: Dear Ms. Madrid, Thank you for sharing your feedback with us. While we’re glad to hear that you found our family room reasonably priced, we sincerely apologize for the inconvenience caused by the issues with the water heater and hairdryer. It’s disappointing to learn that your request for assistance was not promptly addressed, and we understand how frustrating this must have been.Please know that your experience is not reflective of the service we strive to provide. Rest assured that we are looking into this matter to prevent similar occurrences in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager

Response from Property: Dear Ms. Kimberly,Thank you so much for your kind words! We’re thrilled to hear you had a great stay. It was a pleasure hosting you, and we hope to welcome you back again soon!Kind regards,Erica F. ChiquitoReservations Supervisor

Response from Property: Dear Mr. Henry,Thank you for your kind words! We're delighted to know that you always find your stay with us pleasant. Our reception team and security staff will be especially happy to hear your appreciation—they take great pride in making our guests feel welcome and well taken care of.We look forward to welcoming you back again soon!Warm regards,Erica F. ChiquitoReservations Supervisor

Response from Property: Dear Valued Guest,Thank you for your lovely feedback! We're delighted you enjoyed the beauty of our place and found our staff accommodating. Your kind words mean a lot to us, and we look forward to welcoming you back soon!Warm regards,Erica F. ChiquitoReservations Supervisor

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you appreciated our hotel's great location along Magsaysay Avenue, and we're pleased to offer convenience to our guests by being situated just behind Villa Caceres Hotel.We're also glad to hear that you found our place to be clean, although we apologize if the room size didn't meet your expectations. We understand the importance of providing comfortable accommodations, especially for travelers on a budget, and we appreciate your understanding.Your feedback is valuable to us, and we'll continue to strive to provide a pleasant stay for all our guests. We hope to have the opportunity to welcome you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor

Response from Property: Hi Sir Albert! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and loved the Family Room. It’s also great to know that our service met your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager

Response from Property: Dear Seven Travel N Tours, Thank you for your kind review. We’re pleased to hear that you enjoyed a clean and comfortable stay, found our location convenient, and experienced our accommodating service. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit soon.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager

Response from Property: Dear Valued Guest,Thank you for your loyalty and for choosing to stay with us repeatedly! We're thrilled to hear that you love our hotel and have enjoyed your stays with us.It's wonderful to know that you found our staff to be nice, friendly, and helpful. Providing exceptional service is a top priority for us, and we're delighted that our team made your experiences memorable.We're also pleased to hear that you appreciate the convenience of our location, with small shops and restaurants just steps away. Being close to the airport and within a short cab ride to larger malls and attractions is indeed a bonus for our guests.Thank you for your kind words and for sharing your positive experiences with us. We look forward to welcoming you back for your 9th stay and beyond!Warm regards,Jamila AgontongReservations Supervisor

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during check-in and for the size of the room not meeting your expectations.Ensuring a smooth and efficient check-in process is important to us, and we regret if you had to wait longer than anticipated. We will review our procedures to see where improvements can be made to enhance the overall guest experience.Regarding the room size, we understand the importance of spacious accommodations for our guests' comfort. We will take your comments into consideration as we continue to strive to meet and exceed our guests' expectations.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If there is anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,Jamila AgontongReservations Supervisor

Response from Property: "Dear Valued Guest,Thank you so much for your succinct yet positive review! We are thrilled to hear that you highly recommend Robertson Hotel.Your endorsement means a lot to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Jamila AgontongReservations Supervisor"

Response from Property: Dear Valued Guest,Thank you for your positive review! We're thrilled to hear that you found our hotel to be clean and suitable for your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're glad it was reflected in your experience.Our team also takes pride in our hotel's location, and we're pleased that you found it convenient.We appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be cost-effective and clean. Providing great value and maintaining high cleanliness standards are top priorities for us.We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor

Response from Property: Dear PennyDanque, Thank you so much for your glowing review! We’re truly delighted to hear that you had a seamless and pleasant stay with us at Robertson Hotel. Your kind words about our front desk team, especially Zoila, will surely make their day! It’s wonderful to know that you found our rooms comfortable, clean, and well-equipped with essentials. We’re also happy that you enjoyed our sister hotel's delicious food! Your high recommendation means the world to us, and we sincerely appreciate your support. Rest assured, we’ll continue providing top-notch service to make every guest’s stay just as memorable as yours. We look forward to welcoming you and your family and friends on your next visit to Naga! With warmest regards,