Robertson Hotel

Robertson Hotel Reviews

Robertson Hotel

J.Miranda Avenue, Naga, Camarines Sur, 4400, PhilippinesView Hotel Details
Robertson Hotel
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Robertson Hotel Guest Reviews

4.1/5
Very Good
46 review
Verified reviews
Location4.2
Amenities4.0
Service3.9
Cleanliness4.2
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All reviews(46)
Positive reviews(33)
Reviews with photos/video(3)
Negative reviews(2)
MEJ MADRID
Family Room
Stayed in Nov 2024
Family
6 review
4.0/5
Very Good
Posted on Dec 25, 2024
good price for family room the only down side is the water heater is not working and hair dryer is broken and when I request to change it no one came over to our room poor customer service!!
Don Ramti
Standard Double
Stayed in Feb 2024
Couples
3 review
4.5/5
Great
Posted on Mar 24, 2024
Great location, along Magsaysay Avenue. It’s just behind Villa Caceres Hotel. The place is clean although the room is a bit small. Perfect for travelers who are on a budget
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you appreciated our hotel's great location along Magsaysay Avenue, and we're pleased to offer convenience to our guests by being situated just behind Villa Caceres Hotel.We're also glad to hear that you found our place to be clean, although we apologize if the room size didn't meet your expectations. We understand the importance of providing comfortable accommodations, especially for travelers on a budget, and we appreciate your understanding.Your feedback is valuable to us, and we'll continue to strive to provide a pleasant stay for all our guests. We hope to have the opportunity to welcome you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor
Akosi ALBERT
Family Room
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 4, 2025
The place and service was good., I love the family room.
SEVEN Travel N Tours
Standard Single
Stayed in Aug 2024
Solo travelers
20 review
4.7/5
Amazing
Posted on Sep 19, 2024
It was a good stay, clean and value for money easily accessible and staff are accommodating.
scotsman
Standard Double
Stayed in Dec 2023
Couples
15 review
4.2/5
Very Good
Posted on Mar 16, 2024
Love this hotel stayed there 8 times in the last year Nice frendly and helpful staff, some small shops and restaurants just out the back Cose to the airport and a short cab ride to larger malls and attractions
Response from Property: Dear Valued Guest,Thank you for your loyalty and for choosing to stay with us repeatedly! We're thrilled to hear that you love our hotel and have enjoyed your stays with us.It's wonderful to know that you found our staff to be nice, friendly, and helpful. Providing exceptional service is a top priority for us, and we're delighted that our team made your experiences memorable.We're also pleased to hear that you appreciate the convenience of our location, with small shops and restaurants just steps away. Being close to the airport and within a short cab ride to larger malls and attractions is indeed a bonus for our guests.Thank you for your kind words and for sharing your positive experiences with us. We look forward to welcoming you back for your 9th stay and beyond!Warm regards,Jamila AgontongReservations Supervisor
Reyshelle
Standard Double
Stayed in Nov 2023
Family
1 review
3.7/5
Posted on Jan 13, 2024
check in takes time room is not spacious
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during check-in and for the size of the room not meeting your expectations.Ensuring a smooth and efficient check-in process is important to us, and we regret if you had to wait longer than anticipated. We will review our procedures to see where improvements can be made to enhance the overall guest experience.Regarding the room size, we understand the importance of spacious accommodations for our guests' comfort. We will take your comments into consideration as we continue to strive to meet and exceed our guests' expectations.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If there is anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,Jamila AgontongReservations Supervisor
Ashlilies
Standard Single
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 21, 2024
Highly recommended. 👍
Response from Property: "Dear Valued Guest,Thank you so much for your succinct yet positive review! We are thrilled to hear that you highly recommend Robertson Hotel.Your endorsement means a lot to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Jamila AgontongReservations Supervisor"
Km Gaikwad
Standard Double
Stayed in Jul 2022
Family
2 review
3.7/5
Posted on Aug 22, 2022
Good clean good for staying hotel is nice hotel good location
Response from Property: Dear Valued Guest,Thank you for your positive review! We're thrilled to hear that you found our hotel to be clean and suitable for your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're glad it was reflected in your experience.Our team also takes pride in our hotel's location, and we're pleased that you found it convenient.We appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor
Anonymous User
Standard Single
Stayed in Jan 2024
Travel with friends
196 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Very good value for money and very clean
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be cost-effective and clean. Providing great value and maintaining high cleanliness standards are top priorities for us.We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor
Guest User
Stayed in Jan 2025
Couples
2.0/5
Posted on Feb 28, 2025
So much noise at night , staff in carpark reving engines , woke up numerous times . Food was wrong ordered. AC was broken and had no hot water. Room was clean but that's about it . Doorman and front of house staff were excellent. Same owner as villa cacares and he was away in holidays. Won't stay again . Tv colours was blue and didn't work .
Guest User
Stayed in Jan 2025
Other
4.0/5
Very Good
Posted on Feb 24, 2025
Very comfy stay and all the hotel staff was very accommodating and nice. The food that we ordered was really tasty and enough for our family. It’s our 3rd time staying here and still they give us excellent experience on our stay. Will always trust this hotel.
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 24, 2025
overall, good stay. the staff are welcoming in addressing concerns. malambot ang kama. good ambience. accessible sa public transportation and many more. i will definitely comeback here and stay a little longer. i wish they will improve their amenities so that a lot of tourists will check in
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 17, 2025
Nice room. Good food. Very warm service. Staff are highly accomodating. Perfect stay. The bathrooms are clean. Airconditioning is also perfect and wifi connection is very good. Perfect for business travelers who need to be connected to their emails.
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 14, 2025
The staff is very approachable,beautiful and always wearing a perfect smile in their faces,ashley and clarise are very jolly.The hotel is very clean and good ambiance.Thank you for your good service. This hotel is highgly recommended. See you soon🙂
Guest User
Stayed in Jan 2025
Business travelers
4.0/5
Very Good
Posted on Feb 8, 2025
The room is affordable and comfortable with some amenities provided for overnight stays. Space is a little tight for their folding table but usable. The hotel surroundings is quiet and ensures peaceful evenings. Breakfast is not included with the rooms.