Hotels in Obersendling, Munich

Under normal circumstances, it's understandable to wait till 3pm before one can check in. The bookings made by my staff ************************ for a total of 8 guests from Malaysia from 2 to 8 May where one guest under Dr ************************ could not be present due to the admission of his father to hospital on 1st May and subsequently passed away on 2 May. ************* requested for cancellation and refund from Leonardo Hotels but was told to chanel the request to Trip.com. Upon checking with Trip.com she was informed that Leonardo Hotels had rejected their request for refund. The hotel booking was paid using my credit card under ******. I tried to request to use the room under Dr ******************* at 7am on 3 May but was rejected. On 8th May when 7 of the guests were departing at 6pm for their floght at 10pm , I was only allowed to stay until 3pm even though I requestes for extension to 6pm. This is not the point since check out time is 12pm or 2pm at max. I earnestly hope that the request for cancellation of the reservation for Dr ************************ for 6 nights be refunded. Regards, DL Ho Room 110 and ************* Room 337

The hotel is actually managed as an apartment. You need to register and fill in your personal information on the machine, which is not very friendly to tourists who don't speak English. This was not explained when booking the room, so we were embarrassed when we checked in. We were completely confused. Fortunately, a hotel staff came down to help, and it took a long time to get it right. The decoration style of the hotel is a bit strange. The room is very high, but the chandelier is very low, and the light is dim. The advantage is that the geographical environment is very good, right in the city center, next to the park, and very close to the train station.