Novotel Mumbai International Airport

Novotel Mumbai International Airport Reviews

Novotel Mumbai International Airport

entrance no 3, CTS 1359, Andheri - Kurla Rd, next to Airport Metro Station, Bori Colony, Marol, Mumbai, Maharashtra, 400059, IndiaView Hotel Details
Novotel Mumbai International Airport
Novotel Mumbai International AirportNovotel Mumbai International AirportNovotel Mumbai International Airport
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Novotel Mumbai International Airport Guest Reviews

4.5/5
Great
91 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.7
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All reviews(91)
Positive reviews(34)
Reviews with photos/video(10)
Awesome stay(9)
Awesome rooms(6)
Friendly staff(6)
Clean and tidy(5)
Easy to get around(5)
Delicious breakfast(3)
Great location(3)
Guest User
Standard Twin Room
Stayed in Jan 2025
Business travelers
3 review
4.2/5
Very Good
Posted on Feb 25, 2025
24 March lady staff on duty at breakfast reception lacked warmth and tone appeared rude. Overall no complaint.
HAMTY125
Superior King Room
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 9, 2025
We stayed here during our long one-day transit in Mumbai. The hotel is very close to the airport (just 5-10 minutes away), making it easy to transfer early in the morning. Overall, I was very happy with the stay. In room dining food was tasty. However, check-in took some time as they required us to create an Accor hotel account and download the 'Accor Key' app to generate a digital room key. I believe this process is unnecessary and time-consuming for short-term stays. Additionally, both the hotel and food are more expensive in Mumbai compared to other cities.
MsLo
Superior King Room
Stayed in Nov 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Dec 11, 2024
Staff is very helpful.  Rooms are good and clean.  All requests were taken care.
Response from Property: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager
Guest User
Standard King Room
Stayed in Jan 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 5, 2025
The configuration of the room is good and the room is new and clean. Hotel staff, especially at the breakfast service were friendly and prompt. Short distance to airport. 👍🏻
Guest User
Standard King Room
Stayed in Nov 2024
Business travelers
9 review
4.2/5
Very Good
Posted on Dec 7, 2024
The hotel is very new facilities are good, breakfast is good, the quilt does not know whether it is a long time or what happened, very hairy ball, uncomfortable. Living on the fourth floor, every night from the beginning of the room will have the smell of oil smoke, do not open air conditioning and think that they are cooking, very powerful. In is the wifi, I have not checked out, the same day at 12 o'clock can not be used, directly exit,😂😂
Response from Property: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Rachita Sood General Manager
Guest User
Standard Twin Room
Stayed in Sep 2024
Family
3 review
4.7/5
Amazing
Posted on Oct 10, 2024
I had a very good stay at Novotel Mumbai with my Parents. Staff is very humble and friendly. They remember any special requests you may have, this was a very good gesture from the hotel staff.
Response from Property: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager
Luca
Standard Twin Room
Stayed in Feb 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Wonderful journey! New property just opened last year. Room is spacious and clean, decent breakfast and very friendly staff!
Response from Property: Dear Mr. Luca,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
THITINUN
Standard King Room
Stayed in Sep 2024
Business travelers
122 review
5.0/5
Outstanding
Posted on Oct 9, 2024
This hotel is clean and suitable for connect our business.
Response from Property: Dear Mr. Thitinun, Greetings from Novotel Mumbai International Airport ! Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager
Meng khong
Standard King Room
Stayed in Jan 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Mar 11, 2024
My go to hotel to Mumbai in future. Very nice n modern hotel. Convenient, lots of eatery. Massage at the top.
Response from Property: Dear Mr. Khong, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
Simmu
Superior King Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Wonderful stay. Perfect for a mini staycation. Awesome service and food. Bath tub is superb and had a spa session which was also good
Response from Property: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
Dionatan
Standard King Room
Stayed in Mar 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Apr 16, 2024
All the services and the hotel staff were very kind. The facilities were ok.
Response from Property: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
Hemang Dineshchandra
Standard King Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Excellent location near airport, congenial staff, good service.
Response from Property: Dear Mr. Hemang,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
P Desai
Standard Twin Room
Stayed in Apr 2023
Solo travelers
71 review
5.0/5
Outstanding
Posted on May 4, 2023
The Hotel is hardly 10 min drive from the Mumbai international airport. It is a good hotel with good service and rooms are very good.
Response from Property: Dear Mr. Desai,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
JNBG
Standard Twin Room
Stayed in Jun 2023
Family
7 review
4.0/5
Very Good
Posted on Aug 11, 2023
Had a comfortable stay. Amazing breakfast spread with a lot of options to choose from. Will surely return.
Response from Property: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
AhmedNihal
Standard King Room
Stayed in Jun 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jul 30, 2023
One of the best hotels I've stayed in India. Absolutely, love it here. Staff is friendly lots of amenities in the room. Great location, food not too great we eat outside mostly. Amazing will stay again
Response from Property: Dear Guest,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We are glad to know that you had a wonderful stay with us.We strive to make sure that our guests receive the best of our services and a comfortable stay with us and we are thrilled to know that we lived upto the expectations. However, please accept our sincere apologies for the inconvenience caused due to food not being up to the mark. Please be rest assured that your feedback has been shared with the concerned team and we shall work towards improving the same.Once again thank you for your kind word of appreciation and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager