Meliá Milano

Meliá Milano Reviews

Meliá Milano

Via Masaccio, 19, Milan, Lombardy, 20149, ItalySee Hotel Details
Meliá Milano
Meliá MilanoMeliá MilanoMeliá Milano
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Guest Reviews

9/10
Great
127 review
Verified reviews
Location9.2
Amenities8.8
Service8.6
Cleanliness9.2
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All reviews(127)
Positive reviews(34)
Reviews with photos/video(7)
Clean and tidy(8)
Friendly staff(8)
Awesome stay(7)
Convenient location(7)
Great location(4)
Negative reviews(2)
Guest User
Melia Double Room
Stayed in Jan 2025
Couples
10 review
8.5/10
Very Good
Posted on Feb 16, 2025
Huge interior clean and welcoming
Response from Property: Dear Guest, Thank you very much for the time taken to review your stay with us.We're delighted that you had a pleasant stay with us and appreciated our high standards.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Lara Caruso, Guest Experience Manager
Alaa El Hewely
Melia Double Room
Stayed in Jul 2023
Business travelers
12 review
8.5/10
Very Good
Posted on Oct 6, 2023
Very good hotel big enough and clean
Response from Property: Dear Alaa,Thank you for this kind review.We are thrilled to hear that you found our hotel clean and your room spacious. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and we are glad that it met your expectations.We hope to welcome you back.Best wishes,Elisa Zamunaro, Guest Experience Manager
ann863
Melia Double Room
Stayed in Nov 2024
Family
38 review
10.0/10
Outstanding
Posted on Dec 29, 2024
It is close to the center of Milan, the front desk service is very good, the breakfast is super rich and delicious 😋, and the room is also OK. But the parking fee is a bit outrageous, 57 euros 💶 a night.
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Response from Property: Hello dear guests! Thank you for taking the time out of your busy schedule to leave us your valuable feedback! We are pleased to hear that you were satisfied with our hotel's location, front desk service, and delicious breakfast. Your satisfaction is a reflection of our service culture and our culinary experiences are designed to provide guests with an unforgettable journey. Regarding the cost of parking, we are indeed located in such a busy area of ​​Milan so parking can be relatively expensive. While we have no direct control over pricing for our off-site parking lots, we do offer special rates to hotel guests. Looking forward to your next visit! Wish you a happy life! Elisa Zamunaro, Guest Experience Manager
XIAMENAMYBAO
Melia Double Room
Stayed in Sep 2024
Business travelers
68 review
9.0/10
Great
Posted on Oct 21, 2024
This hotel is very good in Europe, close to the subway, convenient to the city, good service attitude, rich breakfast, Facilities: slippers Sanitation: clean Service: thoughtful Environment: surrounding restaurants with favorable prices
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Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are very grateful for your affirmation and praise for us. Providing guests with a comfortable and considerate living experience is our consistent work purpose and unremitting pursuit! Being able to add pleasant memories to your journey is our greatest reward! We will continue to work hard to provide you with better service and experience! Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Elisa Zamunaro, Guest Experience Manager
Xuanxuan
Premium Double Room
Stayed in Jul 2024
Business travelers
24 review
10.0/10
Outstanding
Posted on Sep 7, 2024
Staying at the Meliá Milano was a very pleasant experience! The hotel is in a prime location with convenient transportation and is surrounded by attractions and food. The room is spacious and bright, luxuriously decorated, and the bedding is comfortable, allowing me to have a good dream every night. The hotel service is impeccable, the staff is warm and thoughtful, and always provides help with a smile. The breakfast is rich and varied, satisfying all my taste needs. In short, the Meliá Milano is an unforgettable accommodation experience, and I will recommend it to my friends!
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Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are very happy to hear that you appreciate the hotel's location and convenient transportation, which allows you to easily access surrounding attractions and delicious food. Your room experience is guaranteed too, with our modern design and luxurious décor reflecting Milan's chic charm, while our orthogonal spring mattresses ensure you'll have a great night's sleep. It is a great encouragement to us to know that you were satisfied with our warm and attentive service staff and our rich and varied breakfast. We always strive to provide our guests with an impeccable service culture and gourmet experience. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Elisa Zamunaro, Guest Experience Manager
Guest User
Melia Double Room
Stayed in Jan 2025
Family
20 review
10.0/10
Outstanding
Posted on Feb 13, 2025
The hotel is close to the lotto subway station. Although it is not close to the cathedral and the Last Supper, you can take the red line subway to get there directly. Another advantage of the hotel is that it is very close to San Siro. After watching the game, you can walk back to the hotel in 20 minutes without having to squeeze on the subway. The hotel price is moderate, not expensive among five-star hotels, and the breakfast is average.
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Response from Property: 親愛的賓客,您好!非常感謝您選擇入住我的酒店並作出詳細的反饋!我們很高興您欣賞酒店的地理位置,毗鄰Lotto地鐵站,確實便於直達紅線地鐵。同時,酒店靠近聖西羅體育場,為足球賽後的回程提供了極大的便利。您對於我們的早餐提出的寶貴意見,我們會持續努力以提供更加豐富的餐食選擇,以符合我們對美食體驗的熱忱。關於您提到的價格方面,我們始終努力確保客人能享有價值的居住體驗,同時融入米蘭的時尚與優雅。真誠期待您的再次光臨!祝您天天好心情!Elisa Zamunaro, Guest Experience Manager
Alexei K
Melia Double Room
Stayed in Dec 2024
Family
24 review
7.0/10
Posted on Mar 12, 2025
The hotel is well located. There is a metro station nearby and a convenient road to the center. But the hotel itself is old and needs renovation. The furniture is worn out, the mattress is very hard and uncomfortable, the soundproofing between the rooms is terrible. In fact, there is none. There is construction opposite, which begins at 7 am. At 9 am, repair work begins inside the hotel. After that, it is very uncomfortable to be in the room. At the same time, the hotel has a good breakfast. There are many city parking spaces nearby. If you consider it a lower category hotel (say 4 stars) for the appropriate money, then overall it is a good option. But do not count on 5 star comfort or service.
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Response from Property: Dear Alexei! Thank you for your review of our hotel. We are sincerely pleased to hear that you were satisfied with your choice of our hotel and especially noted the convenience of its location in relation to the transport interchange and the airport. We are also glad that you enjoyed the breakfasts at the hotel. We regret your comment and would like to remind you that our staff is always at your disposal to find the best solution to any issues that arise on the spot. We will be very pleased if you visit our hotel again. Best wishes, Lara Caruso, Guest Experience Manager
Wuliaodefengzheng7
Grand Premium Room
Stayed in Nov 2024
Couples
6 review
1.0/10
Posted on Jan 3, 2025
1. No one took the luggage when we got off the car at the hotel, and no one asked us to come 2. Only one room card was given, and they said there was a problem with the computer system 3. The wireless network did not work when we arrived at room 240, and we logged in many times according to the wireless account and password given by the front desk 4. Brand new room, but the room smelled bad 5. I called the waiter, and 4 groups of people came. They didn't understand English, and they pretended to be stupid. No one understood, and communication was difficult 6. He said there was a smell, and he looked at the back of the TV, but didn't solve the problem. Finally, he took a spray to solve the smell 7. Because room 240 had a strong smell, we wanted to change rooms, but we were changed to a smaller room than the original one 8. The changed room 208 was a double bed with two single beds combined. There was a big gap in the middle when we slept in the middle of the night, and it was very uncomfortable to sleep 9. The elevator had a strong smell, which made me uncomfortable 10. The five-star hotel has low floors, with a total of 5 floors 11. There was no wireless network in the room, and the mobile phone I used had its own network 12. There was no scenery outside the building, and some construction was going on, which made me feel very depressed 13. The shower does not have facilities for placing your own bathing supplies 14. There is no sign for hot and cold water in the shower 15. The shower head is too high and the water outlet is blocked by more than 50% and has not been cleaned for a long time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and taking the time to share your stay experience with us! We're sorry to hear that you had an unpleasant experience with the odor in your room and elevator. We will pay attention and check the situation. Regarding network connection issues, we provide free high-speed WiFi, and the front desk will provide assistance at any time if needed. We understand your preferences for room type and bed type, and our deluxe rooms and The Level services are designed to provide a distinguished stay experience. We apologize for any other inconvenience you have mentioned and will continue to work hard to improve service quality. Thank you very much for providing us with these valuable comments. We hope to invite you to experience it again in the near future and provide you with all the facilities! Elisa Zamunaro, Guest Experience Manager
Guest User
Melia Double Room
Stayed in Sep 2024
Other
2 review
10.0/10
Outstanding
Posted on Oct 31, 2024
There was a staff member named Marcus guarriera, who was super nice, very careful and kind. He cared about me very much. After knowing that I was afraid to go out at night, he actually drove me out, and he even asked for leave to go out. 55555555 so touching, I will never forget this hotel
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Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are pleased to know that Marcus guarriera provided you with service that exceeded your expectations and provided warm care when you needed it. This is what our hotel's service culture advocates, and we are committed to creating an unforgettable room experience for every guest. Our team is always focused on the well-being of our guests and making you feel at home. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Elisa Zamunaro, Guest Experience Manager
Youyanlu
Family Room
Stayed in Jul 2024
Family
4 review
10.0/10
Outstanding
Posted on Aug 18, 2024
The hotel is in a very good location, very close to the airport and very convenient. It is within a 5-minute walk to the subway station, which is very convenient for watching games at the San Rossi Stadium and directly reaching the Milan Cathedral by subway. The waiters are very nice. Because I am traveling with two children, the staff are very enthusiastic to help us with water and biscuits, help with luggage, and teach us how to buy parking cards! It is right to choose this place
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Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are delighted to hear your positive comments about the hotel's location and accessibility, just a short 5-minute walk from the metro station, providing easy access to the San Siro football stadium and the historic Milan Cathedral. At the same time, our service team is also very honored by your praise. We are always committed to providing warm and thoughtful services to our guests so that every guest can feel our service culture. It is also our honor that your children will receive extra attention and help from our staff, and we always hope to provide family travelers with a warm and comfortable stay. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Elisa Zamunaro, Guest Experience Manager
Guest User
Melia Double Room
Stayed in Jun 2024
Business travelers
32 review
10.0/10
Outstanding
Posted on Jul 31, 2024
Hygiene: Clean Environment: Very good Business trip, close to clients, high cost performance, convenient to the city and airport, will consider staying here next time I come to Milan
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Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are glad to hear that you are satisfied with the hotel's environment and cleanliness. The convenience you mentioned for business trips and the hotel's proximity to customers in a bustling area are exactly part of the service culture we value. We are proud of the value for money you mentioned and the hotel's easy access to the city center and the airport, which reflects our efforts to provide guests with a comfortable and pleasant room experience and a convenient location. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Elisa Zamunaro, Guest Experience Manager
Guest User
Level Double Room
Stayed in Jun 2024
Family
15 review
10.0/10
Outstanding
Posted on Jul 13, 2024
Went to see Taylor's concert, the hotel is new, the service attitude is very good and friendly. Convenient parking at the door. I was especially happy to upgrade the room, my daughter liked it very much.
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Response from Property: Dear Guest, Thank you for this great review.We are happy that you had an enjoyable stay and appreciate your recognition of our team's excellent service.We look forward to welcoming you back soon. Kind regards,Elisa Zamunaro, Guest Experience Manager
Guest User
Premium Double Room
Stayed in Mar 2024
Business travelers
3 review
10.0/10
Outstanding
Posted on Jun 12, 2024
Hygiene: Clean and tidy Environment: Very close to the exhibition site, convenient transportation
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for such a great review.It is nice to hear that you enjoyed our convenient location and easy access to public transport. Your kind comments about our high standards are appreciated.We look forward to a return visit from you in the future.Best wishes,Elisa Zamunaro, Guest Experience Manager
Anonymous User
Level Double Room
Stayed in May 2024
Business travelers
125 review
8.0/10
Very Good
Posted on Aug 5, 2024
Overall satisfied, will come again if there is a chance
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at our resort and taking time out of your busy schedule to leave us your valuable comments and suggestions! We are glad to know that you were satisfied with your overall impression of our hotel and hope to have the opportunity to welcome you again. Our culture of warm service, unique room experiences and culinary experiences remain core elements of what we offer our guests. Your affirmation is a great encouragement to our team. We sincerely look forward to your visit again. We will definitely provide you with a better accommodation experience and wish you a happy life! Elisa Zamunaro, Guest Experience Manager
Guest User
Melia Double Room
Stayed in Jun 2024
Travel with friends
73 review
9.7/10
Amazing
Posted on Jul 5, 2024
I stayed for a few days and it was very good
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for such a great review.Our hotel aims to provide a memorable experience, and we are delighted that we were able to exceed your expectations.We look forward to a return visit from you in the future.Best wishes,Elisa Zamunaro, Guest Experience Manager