Haiyi Garden Club at the east end of Shajiao Island, Shaxi Avenue, Panyu District, Guangzhou, Guangdong, 511430, ChinaView Hotel Details
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Chateau Star River Peninsula Guest Reviews
4.7/5
Outstanding
2532 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2532)
Positive reviews(2473)
Reviews with photos/video(491)
Friendly front desk staff(250)
Delicious breakfast(185)
Great swimming pool(148)
Has rooms for families(65)
Offers pick-up/drop-offs(63)
Luxurious(58)
Delicious buffet(47)
Clean pool(18)
Negative reviews(58)
Man Sang
VR4D Immersive Experience Double Bed Room
Stayed in Jan 2025
Business travelers
12 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Receptionist Miss Luo & zheng provided good service’s & surely be stay here in next time.
Response from Property: Sometimes the choice of fate is not based on our excellence, but because we choose to face and persist. Similarly, you can give the hotel a five-point praise, not because we are perfect, but because of your kindness and understanding. We will continue to work hard to improve the quality of our service in return for your love and support.
Tan&Chuck
VR4D Immersive Experience Double Bed Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Excellent service. Situated in a quiet and luscious location. The VR room is spacious and beautifully decorated.
Response from Property: Dear guest, I have received your recognition and hope that our next encounter will bring you the same thoughtfulness and a different kind of surprise and emotion.
Ahmed Zamzami
Castle Room - Garden-View (Double bed)
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Until now I see it as one of the best options in Guangzhou, The location itself is very great.. You have the whole star river around you by walking.. multiple shopping stores and restaurants around you inside star river resort.
Only one disappointed point, the swimming pool is not only for hotel users. So you will see it very crowded and noisey with a lot of children.
6/11
Response from Property: Dear customers, thank you very much for choosing Guangzhou CHATEAU STAR RIVER Hotel and sharing your stay with valuable time. At the same time, we also sincerely thank you for your recognition of our room and service. The opinion of the guests is an important measure for us to improve ourselves. Thank you again for your detailed comments. I wish you a happy life!
Guest User
VR4D Immersive Experience Double Bed Room
Stayed in Oct 2024
Solo travelers
12 review
3.5/5
Posted on Dec 8, 2024
All was good with the room. Big, huge bed. Some issues with communication. No info given at check in. Pool and gym are open to the public - double check if the outdoor pool is open as it wasn’t when I stayed there. Breakfast was pretty sparse for western tastes. Nothing much around the hotel but a nice walking around by the river. Starbucks in the lobby with a patio outside.
Response from Property: Dear guests, thank you for choosing Star Peninsula Castle and spending time with us. We apologize for the inadequacies you mentioned. Thank you for your valuable advice, under your supervision, we will be more perfect. Thank you again for staying at Star River Peninsula Castle, we sincerely look forward to your visit again!
Guest User
Deluxe Room-Two Beds
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
They were really kind. The hotel was really beautiful. It was good to be in a resort a bit outside of the city.
Response from Property: 感謝您下榻星河灣半島酒店並抽出寶貴時間給予我們如此細緻的點評。很榮幸能給您帶來一個滿意的居留感受,我們將繼續秉承着“細節所在,心意所動”的服務理念,致力於為每一位到店的賓客提供更加細緻的服務感受。願星河灣半島酒店能成為您廣州之旅的首選。期待在不久將來與您再次相遇!
Ashwin
Executive Room-Two Beds
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Excellent service in this hotel from everyone. Special mention to Victoria from the front desk. The staff are very attentive to your needs and very welcoming. Will definitely be staying here during my future business trips. Rooms are also nice, big and clean. Had a wonderful stay!
Response from Property: Thank you so much for your interest and love to our Chateau Star River Peninsula Hotel in Guangzhou! The pace of progress will never stop, in order to your trust, we will be more persistent, the hotel is always standing in Guangzhou, waiting for you to go home OH ~ see you!
Diana Espinoza
Deluxe Room-King Bed
Stayed in Aug 2024
Solo travelers
1 review
2.0/5
Posted on Sep 16, 2024
Good location but my room smelled like old water/ mildew. The toilet was oddly shaped to sit on like thin.
Response from Property: Dear guests, thank you for choosing Chateau Star River Peninsula and sharing your stay. We are very sorry to see the shortcomings of the hotel facilities you mentioned. We have started to upgrade some room facilities. Thank you for your comments, with your supervision, we can be more perfect, Thank you again for staying in Chateau Star River Peninsula ,and sincerely look forward to your visit again!
Harleyqq
Executive Room-King Bed
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 9, 2024
It was my second time staying here and I was very pleased with stay once again. Special thanks to si mon.
Response from Property: Dear customers, thank you very much for choosing Guangzhou CHATEAU STAR RIVER Hotel and sharing your stay with valuable time. At the same time, we also sincerely thank you for your recognition of our room and service. The opinion of the guests is an important measure for us to improve ourselves. Thank you again for your detailed comments. I wish you a happy life!
fred
Deluxe Room-King Bed
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
This is a fantastic hotel with great food choices and swimming pools. We arrived in kind of late, the front desk gave us upgrade to a family room, all my family really enjoyed the experience especially my two kids. Will definitely come back to stay this hotel again in the future.
Response from Property: Dear customers, thank you very much for choosing Guangzhou CHATEAU STAR RIVER Hotel and sharing your stay with valuable time. At the same time, we also sincerely thank you for your recognition of our room and service. The opinion of the guests is an important measure for us to improve ourselves. Thank you again for your detailed comments. I wish you a happy life!
Guest User
Deluxe Room-King Bed
Stayed in Nov 2023
Couples
11 review
4.7/5
Amazing
Posted on Dec 30, 2023
Beautiful and spacious room
Great services and fast response to any requests
Big swimming pools
Response from Property: Dear customers, thank you very much for choosing Guangzhou CHATEAU STAR RIVER Hotel and sharing your stay with valuable time. At the same time, we also sincerely thank you for your recognition of our room and service. The opinion of the guests is an important measure for us to improve ourselves. Thank you again for your detailed comments. I wish you a happy life!
dali.g
Deluxe Room-King Bed
Stayed in Mar 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Great location, recommending the room and facilities in the hotel. Very quiet, staff is very nice. 10/10
See you next time.
Response from Property: Dear guests, thank you very much for your stay at CHATEAU STAR RIVER Hotel and for your affirmation and support! The hotel is committed to creating a comfortable stay experience for guests. Your satisfaction will be the biggest driving force for our continuous improvement in the future. Thank you again for your generous patronage and precious comments. We sincerely look forward to your coming again!
ROCCHI
VR4D Immersive Experience Double Bed Room
Stayed in Oct 2023
Solo travelers
49 review
4.7/5
Amazing
Posted on Jan 3, 2024
Excellent hotel. The parking is a bit far away from the lobby..
Response from Property: Dear customers, thank you very much for choosing Guangzhou CHATEAU STAR RIVER Hotel and sharing your stay with valuable time. At the same time, we also sincerely thank you for your recognition of our room and service. The opinion of the guests is an important measure for us to improve ourselves. Thank you again for your detailed comments. I wish you a happy life!
Guest User
Deluxe Room-Two Beds
Stayed in Oct 2023
Family
1 review
3.7/5
Posted on Nov 6, 2023
The sports facilities were wrongly described in trip.com. No more snooker and table tennis. We are disappointed with that as we brought our rackets with us.
Luckily the tennis court was great though a bit expensive.
Response from Property: Dear guest, thank you for choosing Chateau Star River Peninsula and sharing your stay experience. We are sorry to see that the hotel facilities you mentioned are not satisfied with you , Due to apart of the hotel facilities are upgrading and renovation. We are deeply sorry for not being able to provide you with services during renovation period, and we will immediately communicate with ctrip .com to correct them also. With your supervision, we can be more perfect and perfect. Thank you again for staying in Chateau Star River Peninsula ,and sincerely look forward to your visit again!
Guest User
Deluxe Room-Two Beds
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 13, 2024
very good and comfortable
Response from Property: Thank you so much for your interest and love to our Chateau Star River Peninsula Hotel in Guangzhou! The pace of progress will never stop, in order to your trust, we will be more persistent, the hotel is always standing in Guangzhou, waiting for you to go home OH ~ see you!
Fat cat ac
Deluxe Family Friendly Room
Stayed in Mar 2023
Business travelers
131 review
4.0/5
Very Good
Posted on Apr 15, 2023
The hotel is nice and big room too! The staff are very nice and friendly.
Response from Property: Dear customers, thank you very much for choosing Guangzhou CHATEAU STAR RIVER Hotel and sharing your stay with valuable time. At the same time, we also sincerely thank you for your recognition of our room and service. The opinion of the guests is an important measure for us to improve ourselves. Thank you again for your detailed comments. I wish you a happy life!