Hotels in Avenida Insurgentes Sur, Mexico City

Well thr hotel was great , it's accommodation are superb. But one thing that srsnd out was Enrique and Juan from morning breakfast , they were always on point. Continously asking if anything else needed. And they booth had a smile face on them. Son el tipo de personas que cualquier empresa necesitas y debe tener. Por que ? Xq representa armonia, disiplina y radican Paz alreddedor. My Congratulations to Novotel and its administration for having Enrique and Juan from Delia bistro on board. Much success to both. 🙏

This hotel is based within close proximity to a train station, multiple food locations, and convenience stores. When booking this hotel, it was specifically chosen due to being part of the Accor hotel family. As a gold member, I have come to expect the kind, friendly and welcoming staff at their hotels. Typically, as a gold member, I am welcomed with a personal welcome note, a free drink voucher, and a thank-you gift. Here? Nothing; in fact, there were absolutely no frills included in this hotel (including bathroom toiletries). The king-size bed was comfy, and the pillows provided were also comfortable. There was a stained pullout couch along one wall. Right at the room's entrance was a glass squared box containing the shower and toilet, and opposite the box was the hand basin and mirror. The shower door didn't close completely - which allowed all the water into the bathroom, but not to worry because you are provided with a bathmat. Be careful in the bathroom not to wear socks, though, because standing on the flooring allows water up through the floorboards. Need to dry your hands after using the sink? Oh well, no hand towels are provided, so you can pleasantly enjoy using your wet towels. The hotel breakfast provided ”continental” is extremely dissatisfying and disappointing. From the limited seating to the cold pasta, squishy watermelon and unripe pineapple. At no fault of the hotels, though, one of our phones was stolen; we sought assistance from the reception staff, who directed us to stand outside the hotel and just wait for the police to turn up. The next day, we asked for again, and eventually, the hotel staff pointed us down the road to the police station. However, disappointingly, this is not where tourists are meant to go. Tourists are intended to contact the Tourist Police, who are able to assist visitors. Whilst this is not the hotel staff's fault - I think it would be essential for hotel staff to know about the tourist policy - especially since your fundamental business is tourism. On the final night of our stay the air conditioner stopped working - I spoke to reception, and they kindly allowed us to sleep in another room, and leave our stuff in the original room as we were leaving early. Overall, would I stay in this hotel again? No.

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My room was spotless and the food was outstanding. With all the food options close the hotel, I found myself going back to eat on property, especially for dinner. It is a lovely little hotel with helpful staff all around. I felt safe and well cared for during my stay there and would recommend to anyone traveling to Mexico City for business or pleasure.

超出預期，墨西哥還是不錯的

It is an extremely stylish hotel in the heart of Mexico City. You have to check out the rooftop terrace and have a coffee there. You'll see Popocatepetel.

We booked at the last minute and had trouble finding a place as it was the Grand Prix weekend. It is a great location. The rooms are big. But there are other options in the same area for a similar price that are far better value and offer more service and facilities. It was clearly stated on our reservation that check in was available from 3 pm, and we confirmed that we would be arriving by 3. And we did arrive at 3. We waited... We called any numbers that we could find and got very little response. One time we were told to wait 5 minutes. More than an hour and a half later someone arrived at the reception.... The rooms furnishings are basic. The bed was not the most comfortable and my pillows were just the stuffing in a pillow case. My friend did not have towels in his room on arrival. I had a room overlooking the street. There is a nightclub very nearby. Whilst this is not the fault of the property, it is important to be aware that the music from that nightclub can be very clearly heard from some rooms and I tossed and turned for several nights with the music going until 4 in the morning. The safes in our rooms were not working and we were not offered an alternative. Our rooms were not cleaned/serviced during our stay and there was no information about how that could happen. Most of the time there was no one at the reception. We really only used the room to sleep and were out most of the time.