C. de la Palma 42, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, Mexico City, Federal District, 06000, MexicoView Hotel Details
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Nhc MEX Centro Historico Guest Reviews
4.5/5
Great
40 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(40)
Positive reviews(39)
Reviews with photos/video(10)
Awesome stay(12)
Great location(11)
Friendly staff(9)
Clean and tidy(8)
Convenient location(7)
Negative reviews(1)
Guest User
Premium Room
Stayed in Nov 2023
Business travelers
3 review
3.0/5
Posted on Dec 14, 2023
Over all stay was satisfactory . Break fast should have been better
Response from Property: Dear Guest,We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores AvilaFront Desk Manager
Guest User
Superior king Room
Stayed in Mar 2023
Solo travelers
15 review
4.0/5
Very Good
Posted on Jun 3, 2023
Right in the historical town, good place to stay for tourists. The room is a little bit small!
Response from Property: Dear guest,NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always find your home!I have shared your opinion with our colleagues and they are very pleased to know that their work ends up satisfying clients as important as you and your guests.Thank you for your visit and we look forward to your visit!Rebeca IzquierdoFront Desk Agent
Guest User
Superior king Room
Stayed in Aug 2023
Family
4 review
5.0/5
Outstanding
Posted on Sep 29, 2023
A very nice hotel 🏨
Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent
Guest User
Superior Room
Stayed in Nov 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Very good, the hotel service is very good, because the flight is midnight, after checking out, I stayed there until the evening. There is food in the restaurant downstairs, which is very good. It is very close to various attractions in the old city and can be walked.
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Response from Property: Dear guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Rebeca IzquierdoGuest Relations
Anonymous User
Premium Room
Stayed in Oct 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Nov 24, 2024
The room and bed were very comfortable, the breakfast was delicious, the shower and sink were very easy to use, and there was a large desk with a light, which I personally found very helpful.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations
Guest User
Superior Room
Stayed in Jan 2025
Travel with friends
15 review
4.7/5
Amazing
Posted on Feb 14, 2025
The hotel is located deep in the pedestrian street of Constitution Square, which is relatively quiet and only a five-minute walk from the square. The front desk staff was very enthusiastic and helped to book a taxi at a reasonable price (we were ripped off when we took a taxi on the road, and the driver asked for a sky-high price).
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations
Guest User
Superior Twin Room
Stayed in Dec 2024
Solo travelers
99 review
4.7/5
Amazing
Posted on Feb 10, 2025
Very close to Constitution Square, the surrounding pedestrian streets, food and drink are very convenient
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations
Anonymous User
Superior king Room
Stayed in Nov 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jan 4, 2025
The location was great, close to the square. The staff were friendly and helpful when I asked about where to go, including safety and recommendations.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations
Xinshanaobai
Superior Room
Stayed in Sep 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Oct 28, 2024
The hotel is in the city center, just around the corner from Constitution Square. The location is relatively safe, and there are police on the roadside. The room is relatively small, but everything else is OK
Original TextTranslated by Google
Response from Property: Dear Xinshanaobai,Thank you for taking a few moments to share your impressions of your recent experience through our Satisfaction Survey.We appreciate your feedback and are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service, and we have taken your comments into account to improve day by day and continue to provide you with a service that lives up to our standards.Thank you for choosing to stay with us. We look forward to the opportunity to welcome you back soon.Sincerely,Rebeca IzquierdoGuest Relations
Guest User
Superior Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Very satisfied, in the city center, very cost-effective, good service, comfortable room
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations
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Superior Room
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The historical district is nearby, very lively, and the Cathedral, the Palace of Arts, and the National Museum are all within a 15-minute walk. There are also many restaurants around, and the location is really great! The hotel is very safe, the facilities are good, and the environment is nice
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking a few moments to share your impression of your recent experience through our Satisfaction Survey.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,Oscar Flores AvilaFront Desk Manager
Guest User
Superior Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Absolutamente fantástico hotel!!! Amazing Staff
My new favorite in Mexico City
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations
Álvaro
Superior Room
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 7, 2024
The hotel is located in the historic center, which is ideal for getting to know the city. Cleaning turned out to be excellent. The staff was very friendly and willing, with special mention to the reception staff both upon arrival and upon departure. As for the restaurant staff, they can improve organization and coordination at breakfast, where we believe they have the potential to improve and offer a completely satisfactory experience.
Original TextTranslated by Google
Response from Property: Dear Alvaro,
Thank you for taking a few moments to share your impression of your recent experience through our Satisfaction Survey.
We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.
Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.
Sincerely,
Oscar Flores Avila
Accommodation Manager
Huipaobudeyang
Superior Room
Stayed in Jul 2023
Solo travelers
10 review
4.0/5
Very Good
Posted on Sep 14, 2023
The service of the hotel is okay. It is close to Constitution Square and there are a lot of people around. The adjacent rooms may be noisier, but the scenery will be better. The breakfast is good and the omelettes are more in line with Chinese tastes. In short, the price/performance ratio is good.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent
JINJU
Superior king Room
Stayed in Jun 2023
Solo travelers
21 review
5.0/5
Outstanding
Posted on Sep 18, 2023
It is close to Xoxalo Square and the subway station.
Breakfast is great and the staff are really friendly!
The accommodation is neat, clean, and nice~
Original TextTranslated by Google
Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent