NH Collection Airport T2 Reviews

Response from Property: Dear guest,Thank you very much for your detailed feedback. We are pleased to learn that you were satisfied with the breakfast service and our bar facilities. We are committed to ensuring that all guests feel comfortable and well cared for during their stay. Regarding the facilities in the room, we sincerely apologize for the inconvenience you encountered. Our goal is to provide all of our guests with a memorable stay, and your feedback helps us better understand your expectations. Thank you again for choosing to stay in our hotel and we hope to have the opportunity to welcome you again in the future. Sincerely,MaurizioD´AmiciDeputy managerNH Collection Aeropuerto T2 Mexico

Response from Property: Dear guest, we are delighted to hear that you continue to return to us. It is our pleasure to provide you with an ideal base for your travel plans. Your comments regarding our excellent location confirm that we meet our guests' needs in this regard. We hope to welcome you back soon for another pleasant stay. Sincerely, Nayeli Elias, Guest Relations Manager

Response from Property: Hello, dear customer. Thank you for your kind comments. We are delighted to read your kind words and ratings that we were able to provide you with the comfort you expected from being close to AICM T2. However, your kind review shows that there is still room for improvement and that we need to achieve a greater level of satisfaction. Your feedback is the basis for our continuous improvement and will be of great help in correcting the areas where we need to improve. Please share with us the details of your visit and we hope to have the opportunity to welcome you back to your home, NH Collection Mexico City Airport T2. Best regards, Naeli Elias, Customer Relations Manager

Response from Property: Dear Guest, Thank you for sharing your experience through this brief survey. We appreciate your feedback and believe there is room for improvement based on your recent experience. We sincerely apologize that we were unable to meet our usual standards during your stay. We would appreciate the opportunity to discuss your experience directly with you so that we can take corrective action and restore your trust. Please let us know the best way for you to contact us and we will be happy to discuss your stay with you. Your feedback is the basis of our continuous improvement process. I am always available to assist you with any issues you wish to discuss. Sincerely, Nayeli Elias Guest Relations Manager