To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.7
Service3.9
Cleanliness3.9
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All reviews(75)
Positive reviews(39)
Reviews with photos/video(2)
Negative reviews(15)
Guest User
Standard Room
Stayed in Oct 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Dec 1, 2024
Everything was good. The staff's behavior was excellent, the breakfast, services, and the warmth of the room were all great. Everything was good, except there was no trash bin in the room itself.
Guest User
Single Room
Stayed in Oct 2023
Solo travelers
37 review
4.2/5
Very Good
Posted on Jan 26, 2024
ok good
Guest User
Standard Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The hotel is wonderful: I liked absolutely everything. Breakfasts are very varied and delicious, the linen is snow-white, the location is convenient (20 minutes to Venice by bus). We recommend!!!
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Guest User
Standard Room
Stayed in Apr 2024
Solo travelers
2 review
3.0/5
Posted on May 23, 2024
The shower stall did not close, the shower leaked from all the cracks, at 8:40 in the morning, for some reason, housekeeping started banging into the room and woke me up.
The breakfast was good, I slept well, it was quiet.
I turned off the ventilation because it was making a lot of noise and opened the window. In hot weather this can be a problem.
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Miller01
Standard Room
Stayed in Aug 2023
Solo travelers
22 review
3.2/5
Posted on Oct 14, 2023
Because I was considering the time to visit the main island, I finally chose to stay here. To be honest, it was far different from what I imagined. The bed can only sleep me alone. The only consolation is that it has all the facilities that a hotel should have. The breakfast is very rich and more cost-effective than in Rome. Go straight out of the hotel and go straight for about 200 meters. There is a brothers' barbecue. It is actually owned by two Northeastern girls.
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Amanda
Standard Room
Stayed in Feb 2023
Couples
1 review
4.2/5
Very Good
Posted on Mar 27, 2023
We are super happy to have chosen this hotel. I had never stayed outside the island and I was a bit worried but the reality is that in 20 minutes you are there and the bus ticket costs €1.50 as in almost any city. I'm quite a manic person but I think the hotel's cleanliness was excellent, although if they changed some things like the shower screen the image would improve a lot. Breakfast of normal quality but for the price it seems to us that it would be very difficult to find another hotel of this balance. The area is fine, it is true that it seems a somewhat dead place but it does not give a bad feeling or insecurity. The staff was very friendly at all times, they let me check-in many hours before and I was able to rest in the room quietly.
I recommend :)
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Guest User
Triple Room
Stayed in Jul 2023
Family
2 review
3.2/5
Posted on Aug 15, 2023
Very close to public transport. Unfortunately the hotel is a bit worn out. Very nice staff. Breakfast is actually standard but sometimes not so fresh.
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Guest User
Standard Room
Stayed in Dec 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jan 26, 2023
Very kind and always respectful staff cleaning excellent freedom of times to return
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Zhaojinge
Standard Room
Stayed in Mar 2022
Family
17 review
4.0/5
Very Good
Posted on Jul 9, 2022
The transportation is convenient and the bathroom facilities are average.
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Guest User
Stayed in Sep 2024
Couples
1.0/5
Posted on Oct 30, 2024
This is the worse hotel I have ever stayed in. Everything about it was awful, the room smelt of damp, the towels, bedding had a terrible smell. The power in a room went off, we had to move to an even worse room. The whole place needs knocking down, not even a renovation would fix it. No way a 4*, not even 1*
Guest User
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Aug 16, 2024
Preamble: My family of 5 (2 parents, 2 adult children and a teenager) stayed at this hotel in 2 rooms - 1 double and 1 triple, in late July 2024. The hotel was chosen for us as part of an Air Canada Vacations "Discover Italy" package by choosing "4 star accommodations." AG Boutique was the tour operator that booked the hotels for us. After reading some of the other reviews on here, I was a bit concerned as to what our experience would be at this hotel. However, upon arrival, the front staff greeted us warmly (in English) and provided us with all the information we would need for our stay, including the 'city tax" of roughly 3.10 Euros per person, per night that would be in addition to what we already paid. Our two rooms were next to each other and my three adult/almost adult children were very happy to see that the "double" bed in their room could be separated so that they had 3 singles instead. (Note: the bed for the "double" room was also two twin mattresses pushed together and that seems to be the norm for Italy - didn't bother us at all.) The washroom in the double room included a very small stand-up shower. However, the triple room had a full tub. Breakfast included pastries, cereal, yogurt, fruit, meats, bread, etc. Comparing to the other hotels we stayed at, I'd say the offerings were typical for the area. Something important to note for this hotel if you were planning to go to Venice: The gentleman at the front desk was very helpful in helping us find the bus stop a short walk away. From there, there is a bus (1.50 Euros each, I think?) that took us to the outskirts of Venice. From there, you have the option to either walk or take a water taxi (9 Euros per person.) We opted to walk and it took roughly 30 minutes to get to the other side of the island where we needed to catch our tour. Overall, we were very happy with our stay and felt we got our money's worth.
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jul 21, 2024
I understand going to a 4 star in Mexico is NOT the same as in Euope, however it should be a 2 star at best. My wife and I were there during the middle of July for 2 nights and that was enough. During the second day, we discovered a battalion of ants in the washroom. Did I yell the receptionist..no , as I figured it wouldn't make a difference. I didn't catch her name, however she beraded me for not ordering a cab the day before we were to depart. On the day of our departure she stated that there were cabs available. I think she said that out of spite as we were able to secure one. Don't go here.
Guest User
Stayed in Apr 2024
Other
1.0/5
Posted on May 14, 2024
Terrible hotel manager, name Steve, he was very uncomfortable unfriendly,rude and not paying attention to our concerns. Room air conditioners not working, the booking for a specific room was not complied, Very outdated extremely small room and bathroom with a corner shower much smaller than the size of average person touching the walls of shower while in there .next to our room in the hallway they were keeping a pile of broken chairs the whole time . Do not recommend it to anyone.
Guest User
Stayed in Sep 2023
Other
1.0/5
Posted on Oct 27, 2023
This hotel was the worst i have ever been in EVER.They shut a/c off completely no matter what temp is outside no matter what month as they normally shut off in Oct. Front desk manager sweating profusely told us no hotel in Venice has air...Every hotel other friends were at same week all had air!! I left expensive sandals there and called few days later and told they were not found!!! Windows only open a tiny crack and comforters old and tattered, fridge in room broken and mould in showers and on shower head, showers so tiny no room for a 135 lb women even to fit!! Zero amenities not even a bucket in room for ice, check in they keep your passport and tell you to come back for it!!?? Very rude and arrogant for no reason as this hotel is gross!!! Do not stay here and if you leave something behind...say goodbye to it!!!
Guest User
Stayed in Sep 2023
Other
1.0/5
Posted on Oct 24, 2023
This hotel had NO air conditioning and the MANAGER of this hotel who checked us in told us NO hotel in Venice has a/c but we found out other travellers who stayed elsewhere had good a/c in Venice-I was handed a BROKEN pedestal fan that made a clunking noise when plugged in! The shower was not big enough for a 3 yr old and I am a 5’6” 138lb woman!! The windows did not open other than a tiny crack! The room bar fridge DID NOT work!There was mold in shower and on shower head and we were given a portable unit and told it was an a/c but it was a purifier !?? The comforters were ragged and old and the request from air canada tours for a larger bed and bath tub was ignored! The manager was rude and arrogant -This hotel should be condemned and taken off the air canada tours as a three star-The B&B hotel in Firenze is rated 3 star and there’s zero comparison!!! If air canada books for you to stay here REQUEST to change !! It was horrific !