Hôtel Riva Art & Spa - Photo Gallery

I booked a sea view room for two nights, but a large tree directly in front of the balcony obscured my view, a fact not reflected in the photos on the booking page. After repeated communication with the front desk, and with the help of Ctrip, the hotel provided a simple compensatory breakfast (bread, coffee, and juice). However, the dining area was limited, so I had to eat at the bar, and it was only available for one day. Even more disgusting was the front desk's attitude, as if they were giving me a handout: "It wasn't supposed to be given, it was my decision." So, I'm supposed to be grateful? The front desk also kept insisting that "trees are a natural phenomenon." "That's just how nature works." "I love the sea view, so why are you talking about trees?" Personally, I think that since they're focusing on sea view rooms, the hotel should inform guests in advance about any potential obstructions or provide clearer information about the room types. The room itself was clean and comfortable, which is commendable. Only the two outermost rows of rooms in the entire hotel have unobstructed sea views; the rest have some degree of obstruction! If you're particularly interested in a sea view, I recommend confirming the specific location in advance or requesting an unobstructed room type. I hope the hotel can improve transparency to avoid disappointing guests.

Very new, clean and tidy, very nice, right by the sea. The breakfast is also very good. It doesn't look like much, but it has everything you need. There are two kinds of hot dishes, which basically meet your needs.

Environment: There is nothing to say about the view of the sea view room. Open the curtains and you will see the sea. Facilities: There is free viewing and a bath on the sixth floor of the hotel. It can accommodate about six people. The breakfast is pretty good and tastes so-so. Service: The overall service is quite satisfactory. There is only one person at the front desk. I booked two rooms. In one of them, the windshield of the air conditioner fell down at night. Fortunately, no one hit it. The front desk took care of it briefly at night. After checking out, Ctrip Also helped communicate with the hotel