1 Chome-10-10 Otemachi, Matsuyama City, Ehime Prefecture, 790-0067, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
HOTEL MYSTAYS Matsuyama Guest Reviews
4.3/5
Very Good
145 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
Filter by:
Sort by:
All reviews(145)
Positive reviews(141)
Reviews with photos/video(42)
Awesome rooms(35)
Delicious breakfast(23)
Loved the view(19)
Great value for money(17)
Easy to get around(16)
Large rooms(7)
Convenient for shopping(5)
Located downtown(4)
Negative reviews(4)
daitauchoi
Standard Double Room Non Smoking 16-19㎡
Stayed in Apr 2024
Family
15 review
4.5/5
Great
Posted on Jun 8, 2024
Location is great, we pay ¥1000 per night for car park which is convenient! The hotel saves us a fixed parking lot for us to go and go back easily. Hotel staff is nice and speaks fluent English. Room is clean and very comfortable on the mattress and pillows. Will definitely stay in this hotel next time when I re-visit Matsuyama.
6/9
Response from Property: Thank you very much for choosing Hotel Mystays Matsuyama.We sincerely appreciate your kind of words of praise for our hotel. We are delighted that you have enjoyed your stay with us. We will continue to strive for guest satisfaction in the future. We look forward to welcoming you to our hotel on your next visit.Hotel Mystays Matsuyama, Front Desk
Maria E Fagerheim
Standard Queen Room With Castle View Non Smoking 20㎡
Stayed in Sep 2024
Couples
5 review
4.2/5
Very Good
Posted on Dec 24, 2024
Very clean and convenient hotel. Friendly staff.
Easy to access with tram.
Response from Property: Thank you very much for choosing Hotel Mystays Matsuyama.
We sincerely appreciate your kind of words of praise for our hotel. We are delighted that you have enjoyed your stay with us. We will continue to strive for guest satisfaction in the future.
We look forward to welcoming you to our hotel on your next visit.
Hotel Mystays Matsuyama, Front Desk
Guest User
Standard Double Room Non Smoking 16-19㎡
Stayed in Mar 2024
Couples
4 review
4.0/5
Very Good
Posted on Apr 10, 2024
Good
- location is great, 15 min walking to shopping arcade
- great view, residing right next to the river and cherry blossom.
- great service, they speak both English and Japanese and offer free parking while staying
- room is clean and tidy, and the washroom is stainless clean
Can better
- insufficient parking slot, may need to look for parking if they ares full and maybe expensive
Response from Property: Thank you very much for choosing Hotel Mystays Matsuyama.
We are very pleased to hear that you had a pleasant stay at our hotel.
The hotel is located right in front of the bus and tram stations, which makes it easy to get around the sightseeing spots, and it is only a 15-minute walk to the main street.
hotel are located right in front of the localtrain station, making it easy for guests to get around the tourist attractions.
Thank you for your comments regarding parking space. Although it is difficult to improve the parking lot in terms of securing a good location, we will take steps to avoid inconvenience to our guests by introducing another parking lot that is available at similar rates.
We will continue to strive to satisfy our guests, and we sincerely hope that you will use our hotel again when you visit us again.
Hotel Mystays Matsuyama Front Desk
Anonymous User
Superior Twin Room Non Smoking 25㎡
Stayed in Feb 2024
Other
5 review
4.0/5
Very Good
Posted on Mar 10, 2024
It was comfortable and had a good view.
It was comfortable and had a good view.
Response from Property: Thank you very much for using HOTEL MYSTAYS Matsuyama.
We would also like to thank you for your compliments regarding the view from your room.
Our ``castle view type'' rooms offer a view of Matsuyama Castle and the running streetcars, and are very popular.
We will continue to aim to be a hotel that satisfies our customers, so we hope that you will stay at our hotel the next time you come to Matsuyama.
HOTEL MYSTAYS Matsuyama Front Desk
Wing Pang
Comfort Queen Room Non Smoking 20㎡
Stayed in Feb 2024
Couples
7 review
4.7/5
Amazing
Posted on Apr 10, 2024
The interior and cleanliness can be improved. Yet the location is good
Response from Property: Thank you very much for choosing Hotel Mystays Matsuyama.
Our hotel is located right in front of the airport limousine bus, local bus and tram stations, making it very convenient for accessing the airport and visiting Ehime's sightseeing spots.
We also apologise for any discomfort you may have experienced with the interior of your room. It is difficult to immediately improve the interior decoration, but we will make every effort to improve other aspects of the room.
As for cleaning, we will make every effort to ensure thorough cleaning and establish a checking system.
We hope that you will use our hotel again when you come to Matsuyama and that we can make it up to you. We look forward to welcoming you again.
Hotel Mystays Matsuyama Front desk
Translated with DeepL.com (free version)
Fikri K
Standard Double Room Non Smoking 16-19㎡
Stayed in Oct 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Jan 8, 2024
reasonable, room is roomy compared to others, location is near tram stop.
Response from Property: Thank you very much for using HOTEL MYSTAYS Matsuyama.
Thank you very much for your compliments.
We are also very happy that you enjoyed your stay with us.
We are encouraged by the words of praise from our customers.
As our customers have said, our hotel is located right in front of the tram station.
We hope that you will stay at our hotel the next time you come to Matsuyama and have a relaxing time.
HOTEL MYSTAYS Matsuyama Front Desk
Mrs Moo
Standard Double Room Smoking 16-19㎡
Stayed in Mar 2023
Couples
13 review
3.5/5
Posted on May 3, 2023
Good location but the room inside is a bit old. It’s okay if just stay one night. Don’t expect too much from this hotel! Not really recommended tho.
Response from Property: Thank you very much for using HOTEL MYSTAYS Matsuyama.We would also like to thank you once again for your feedback.Thank you very much for your compliments about the scenery from your room and the staff.However, we sincerely apologize that your stay did not meet your expectations. All the staff will continue to strive to improve the service so that we can meet the expectations of our customers.When you come to Matsuyama again next time, we hope that you will stay at our hotel and give us the opportunity to recover.Hotel Mystays Matsuyama front desk
Guest User
Standard Double Room Non Smoking 16-19㎡
Stayed in Mar 2024
Couples
2 review
4.0/5
Very Good
Posted on Apr 17, 2024
Clean room & good service
Response from Property: Thank you very much for choosing our hotel out of many hotels.We would also like to thank you for your compliments.Your compliments will motivate our staff.We will continue to provide services that will satisfy our customers, so the next time you come to Matsuyama, we look forward to welcoming you back to our hotel.Hotel MyStays Matsuyama front desk
MC Shi
Standard Queen Room With Castle View Non Smoking 20㎡
Stayed in Dec 2022
Travel with friends
98 review
4.0/5
Very Good
Posted on Jan 29, 2023
This is a hotel I would stay again. Despite is a bit far from the station, there is train right outside the hotel that can access to station. I told the front desk that i have claustrophobia problem. She actually show me the room to make sure I am all right. I have a room face a small hill. The greenery scene is very relaxing. There is a Mediterranean restaurant on the ground floor. Food is delicious. Actually this is also the restaurant for breakfast. Good CP value for the price. Highly recommend.
Response from Property: Thank you very much for choosing our hotel from among the many hotels this time.
The hotel is right in front of the airport limousine bus, route bus, and tram station. In addition, Matsuyamashi Station and JR Matsuyama Station are within a 10-minute walk, so it is a location where you can move smoothly.
In addition, I am glad that you were satisfied with the correspondence of the staff.
As you said, from the castle view type room you stayed, you can see Matsuyama Castle, the moat, and the scenery of the streetcar unique to Matsuyama, which has been well received by many guests.
We would also like to thank you for your compliments regarding our restaurant, La Terrazza, on the 1st floor of the hotel.
As you said, the breakfast venue is the same restaurant.
We will continue to aim to be a hotel that satisfies our customers, so we hope that you will use our hotel the next time you come to Matsuyama.
Hotel Mystays Matsuyama front desk
Funhappy
Standard Double Room Non Smoking 16-19㎡
Stayed in Dec 2024
Family
12 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The hotel is not very new, and the rooms are rather dark, but it's okay. It's close to the city center, the subway, Matsuyama JR Station, and the main pedestrian street, 20 minutes away. But it's acceptable. You can walk back to the hotel if you eat too late at night.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇Hotel Mystays 松山。 我們再次感謝您在百忙之中對我們的讚譽。
我們很高興您能在入住期間盡情享受我們的服務。
我們將繼續努力,不斷改進您的讚譽。
希望您下次來松山時能再次光臨本酒店,享受輕鬆愜意的住宿體驗。
Hotel Mystays 松山, Front desk
Anonymous User
Standard Double Room With Castle View Non Smoking 17㎡
Stayed in Nov 2024
Travel with friends
56 review
2.3/5
Posted on Dec 29, 2024
The hygiene is relatively poor, and the public microwave is full of dust and stains inside and outside! The quilt is wrapped in a sheet, not a quilt cover, which makes sleeping very uncomfortable! The hotel facilities are relatively complete! The surrounding environment is very quiet! The public space is very large!
Original TextTranslated by Google
Response from Property: 非常感謝您選擇松山 Mystays 酒店。
我們還要感謝您抽出寶貴的時間寫下您的意見。
但是,關於您房間床單和共用微波爐上的污漬,我們對您的不適深表歉意、
對於您房間床單上的污漬和公用微波爐上的污漬給您帶來的不便,我們深表歉意。
關於床單,我們會考慮您的意見,並將其作為今後的一個問題。
關於微波爐,我們今後將進一步加強清潔檢查。
我們將繼續努力讓顧客滿意,請您下次來松山時再次光臨本酒店、
希望您今後能給我們一個彌補的機會。
Hotel Mystays松山 住宿部經理
Thepattylin
Standard Twin Room With Castle View Non Smoking 22㎡
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
It's very close to the city center. You can take the tram on foot. You can see Matsuyama Castle from the room. The breakfast is also great. It's a great experience! ! There is also a luggage storage service
The hotel is near Matsuyama Castle. From JR Matsuyama Station, take the train two stops (Nishihorihata) and get off, or walk for 10 minutes. There are not many kinds of breakfast, but there is sea bream sashimi, which is very satisfying😃. The hotel is relatively old and the WiFi reception is very poor. The room size is acceptable and the price is very reasonable.
Original TextTranslated by Google
Response from Property: 非常感謝您在眾多酒店中選擇我們的酒店。
我們很高興聽到您對我們的位置和住宿期間的早餐感到滿意。
但是,對於我們酒店的樓齡和 WiFi 連接未能滿足您的期望,我們深表歉意。
雖然很難快速回應,但我們所有的員工都會盡力在其他方面滿足客人的要求。
希望您下次下榻時,能考慮使用我們翻新過的客房。
希望您下次造訪松山時,也能考慮再次使用本飯店。
Hotel Mystays 松山, Front desk
La La Deborah
Comfort Twin Room With Castle View A Non Smoking 20㎡
Stayed in Oct 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Nov 21, 2024
The location of the hotel is very good, the food in the hotel restaurant is cheap and good, the transportation is very convenient, and the hotel service is first-class! Very helpful! The breakfast has many choices and tastes good. It is worth staying again.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇Hotel Mystays 松山。
我們衷心感謝您在百忙之中對我們的讚譽。
我們很高興您在我們這裏住得很愉快。
您的讚譽是對我們的鼓勵。
希望您下次再來松山時,還能再次入住我們酒店,享受輕鬆愜意的住宿體驗。
Hotel Mystays 松山, Front desk
Chibubaodexiaohuya
Standard Double Room Smoking 16-19㎡
Stayed in Sep 2024
Couples
22 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The room is a bit small, but it has everything. The bedsheets and quilts are not very comfortable to sleep on. In fact, one layer of bedsheets is too uncomfortable. Other things are OK. It is also far from the subway station, but there is a tram at the door, which is quite convenient. This should not be considered a four-star hotel. I think it may be at most two stars.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇Hotel Mystays 松山。
儘管您在眾多酒店中選擇了我們酒店,但我們在房間的大小和床上用品的舒適度方面未能滿足您的期望,對此我們深表歉意。
雖然我們很難立即對床上用品的質量採取相應措施,但我們的全體員工將盡最大努力在其他方面為客人提供滿意的服務。
關於房間的大小,我們酒店有多種房型,希望您下次能考慮使用其中的一種。
關於電車,正如您所提到的,酒店旁邊就有一個電車站,可以方便地到達 JR 松山站和松山市站。
非常感謝您的寶貴意見。
我們期待與您再次相見。
Hotel Mystays 松山, Front desk