Fairmont Royal Palm Marrakech Reviews

Fairmont Marrakech is quite good - it is a very large resort which never feels busy or overcrowded considering the total space available in the public areas. The service was above average and various staff seemed to know our name and room number for example at reception and in the restaurant. The quality of the room was excellent as well and worthy of the Fairmont brand. We found the hotel shuttle bus very convenient to go to city center. I think this hotel is solid for infrequent travellers, meaning those who are not top tier guests of the Accor loyalty program, and also not part of the loyalty program of other hotel chains. However for Accor Diamond guests, the benefits at this property leave to be desired. The upgrade we received was called a "suite" but it was a suite in name only; the room type was received sells for barely 10% more than the entry level room and is also most likely the same weak upgrade that they give to Accor Platinums and Golds so the value of top tier Diamond status is not much at this hotel. I believe the only difference between our room type and the basic room is that we had a patio outdoors but inside the room I suspect it's almost the same. The elite benefits are even worse if staying during weekdays because breakfast won't be free, unlike other chains like Hyatt and Marriott where elites get breakfast every day, not only Saturday and Sunday morning. Last but not least, this Fairmont does not have a Gold lounge so there is no such thing as Diamond lounge access, it's not possible. So while I can recommend this Fairmont to people who travel infrequently, upon returning to Marrakech I would personally try another property instead in order to get better value for the money. This Fairmont could be more generous with upgrades but they choose not to and regarding breakfast they simply follow the Accor rules which are less generous than others. That's unfortunate and it's what stops me from giving 5/5 and I must rate 4/5 instead.