Mercure Manaus

Mercure Manaus Reviews

Mercure Manaus

Av. Mário Ypiranga Monteiro 1000, Manaus, Amazonas, 69057-000, BrazilView Hotel Details
Mercure Manaus
Mercure ManausMercure ManausMercure Manaus
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Mercure Manaus Guest Reviews

4.1/5
Very Good
48 review
Verified reviews
Location4.3
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(48)
Positive reviews(27)
Reviews with photos/video(12)
Negative reviews(3)
João Pedro Camacho
Superior Room with Double Bed
Stayed in Nov 2024
Couples
2 review
4.7/5
Amazing
Posted on Dec 2, 2024
Very nice room, overall clean and comfortable. I don’t understand why there is a kitchen if there is no utensils. I didn’t need it, but fix this for other guests. The water from the pool is not clear, so I didn’t swim. Breakfast is great, WiFi works well, water pressure great, AC perfect. Check-in takes too long, but in Brazil it is like this. I would come back.
Guest User
Superior Room with 2 Single Beds
Stayed in Aug 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Oct 4, 2023
Very nice hotel, closed to the shopping mall and great breakfast!
Alex
Superior Room with Double Bed
Stayed in Jul 2024
Solo travelers
26 review
4.0/5
Very Good
Posted on Aug 21, 2024
Good hotel located halfway between airport and city center. Simple but clean rooms. Friendly and helpful staff.
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Felipe Chikuan
Superior Room with Double Bed
Stayed in Mar 2023
Business travelers
6 review
4.2/5
Very Good
Posted on Apr 28, 2023
Muito bem localizado, se formara Manaus e quiser sair sem carro é a melhor opção! Shopping de um lado, padaria na frente e um barzinho ao lado também!
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Guest User
Superior Room with 2 Single Beds
Stayed in Sep 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Nov 3, 2024
服務良好，親切
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Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jul 23, 2024
Probably the best 4 stars hotel in Manaus. Way better than the Intercity Hotel. The rooms are clean and so is the swimming pool. The views are not as nice as other hotels in the city but definitely not bad. Would definitely come back if I am ever in Manaus.
Guest User
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Dec 28, 2023
Overall I am only giving 5 stars because I guess it must be hard to keep a good strandart within those level of humidity. But just to comment, it was a drop of water in the main reception with a bucket to collect water for about 3 days I stayed here, the breakfast was OK, and the last day no hot water. Thanks God the quality of the bed, and the bed sheet was amazing. I am a big fan of Mercure. The best Mercure? Not really, but again, considering the difficulties it was OK. Staff friendly too
Guest User
Stayed in Jul 2023
Other
1.0/5
Posted on Aug 1, 2023
Bugs on the breakfast food. Ugly red bug crawling on my bed. No English captions or English voice-over was available on any of the TVs in any of the rooms in the entire hotel. "It's not possible," the front desk's receptionist informed me. Only CNN in English. No vegetarian options on the restaurant menu. Took a while to translate I wanted pasta with no meat and it was tasteless. I had to change rooms because of the bug. No hand soap or lotion in the bathrooms until you ask. 1 scratchy hand dry towel and 1 scratchy body towel in bathroom. Dogs barking outside both rooms I got. On my last night, I had to ask the front desk receptionist three times to quiet down the kids in the room next to me. Slow service. More issues but that's enough. Terrible experience overall.
Guest User
Stayed in Dec 2022
Business travelers
1.0/5
Posted on Jan 31, 2023
In this hotel is really hard to find someone who speak any other language than portuguese; they do not speak english, spanish, Italian or any other. In addition, the makes you pay an additional tax if someone comes into your room just for few time, not to sleep of course, like the room was for two people when it is for one. Really strange! One night the elevator was opening and closing the doors all the night in the floor.... I couldn't sleep. One day I go for breakfast but there was a political talk, after a few minutes of waiting (there was no place to sit) I had breakfast in the middle of this talk with many people, photografers and so... another strange moment.
Guest User
Stayed in Apr 2024
Solo travelers
2.0/5
Posted on May 9, 2024
3 bad experiences out of 3 recently. Two of the three times there was no hot water, and not only was there no water but when I was leaving my night without a shower I notified the person at the reception who simply answered me as if nothing had happened that they would have some next month! Oh well, but in the meantime no notice when checking in for the night!! For a better price you can get much better in Manaus. Go to Quality next door instead.
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Guest User
Stayed in Dec 2022
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
Great hotel option in Manuas. Mercure standard. Good breakfast, good shower, quality internet, good pool and gym and excellent location. Close to everything...pharmacy, market, shopping, restaurants and everything else. Highly recommended.
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Response from Property: Dear Rodrigo, Thank you very much for your comments about your stay at Mercure Manaus. Your comments will be shared with our team. I am sure that this feedback will serve as an incentive in our goal of continually improving the quality of our services. Thank you once again for sharing your experience and I hope to see you again soon at Mercure Manaus. Kind regards, Daiana Teles Accommodation Coordinator
Guest User
Stayed in Mar 2023
Couples
4.0/5
Very Good
Posted on Apr 12, 2023
The hotel has an excellent location, good room, good bed. Good staff. It is close to a shopping mall. Close to the supermarket. In short, a good location. The pool (should have a small cover) is very intense in Manaus. I recommend it.
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Guest User
Stayed in Dec 2022
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
Very cozy accommodation, I feel right at home, the hotel staff is super attentive to me every time I stay there, they do everything to please - they already know all my tastes and preferences!
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Response from Property: Dear Anna, Thank you for taking the time to share your feedback. We look forward to welcoming you back to Mercure Manaus very soon. Kind regards, Daiana Teles Accommodation Coordinator
Guest User
Stayed in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
Hotel bom bem localizado, perto do shopping manauara… quarto super aconchegante estilo flat com ótima roupa de cama! Cortina com BlackOut, chaveiro funcionando corretamente! Academia do hotel muito boa também ! Acho só que o café da manhã poderia ter mais opções
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Response from Property: Prezada Renata Agradecemos muito pelos comentários sobre sua hospedagem no Mercure Manaus Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure Manaus Atenciosamente, Daiana Teles Coordenadora de Hospedagem
Guest User
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Jan 31, 2023
Dentro do esperado para o padrão da bandeira, mobiliário dos banheiros já requerem algum reparo ou até trocas, quarto amplo e confortável. Ponto negativo: - Valor cobrado para uma cama extra para a criança. Não justifica. - Restaurante internacional de mais. Em uma região em que um dos atrativos é a culinária local, havia uma oferta limitadíssima de itens regionais, privilegiando a geleia de maçã ao invés da de frutas amazônicas. Passa a impressão que o hotel não se importa com o produto e produtores locais, nem com os atrativos da cidade/região. - Requer atenção à manutenção dos elevadores, fizemos passeios desnecessários por falha do equipamento. Pontos positivos: - Quarto amplo e confortável - Staff atencioso e atento às solicitações - Área da piscina bastante agradável - Localização excelente, em área nobre e de fácil acesso.
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