Jen Maldives Male by Shangri-La Reviews

Response from Property: Dear Yan Min HtikeGreetins from JEN Maldives Malé by Shangri-LaThank you for your kind words! We're so glad you enjoyed our location and the warm hospitality of our team. It was a pleasure having you with us, and we look forward to welcoming you back again soon.Best Regards,JEN Maldives Team

Response from Property: Dear Elidayong, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to provide us with your feedback. We genuinely appreciate your insights, and we regret to hear that your experience did not meet your expectations.Our aim is to provide a memorable and satisfying stay for all our guests, and it's disheartening to learn that we fell short of your expectations.Your feedback has been shared with our management team to take necessary steps for improvement. Thank you for choosing to stay with us, and we sincerely hope to have the chance to welcome you back in the future, providing you with an enhanced experience that reflects the true value of our hospitality.Warm regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-La Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the inconvenience you came across during your stay with us. Your feedback is essential to us as we are committed to addressing the issues your raised to ensure all our guests have a enjoyable and comfortable experience with us. We deeply regret that the room cleanliness did not meet the high standards we strive for. We understand the importance of a well-maintained room, and your comments regarding the stained towel, limited slippers, and the state of the bed sheets are indeed disappointing. Please be assured that we are taking immediate steps to rectify these issues and to ensure our rooms are impeccably clean.We appreciate your kind words about our breakfast and the exceptional service provided by our chef and staff. We take pride in these aspects and will ensure that your positive feedback is shared with the entire team.We genuinely value your feedback and would be honored to have the opportunity to welcome you back in the future, with a commitment to providing you with a greatly improved and memorable stay. Best Regards,JEN Maldives Tean

Response from Property: Dear Guest, Greetins from JEN Maldives Malé by Shangri-LaThank you for sharing your feedback with us. We're pleased to know that you found our facilities, cleanliness, and service met your expectations, and that the extra bed provided for your children added to your convenience.It's also great to hear that our location and complimentary airport shuttle made your arrival smooth and hassle-free. We truly appreciate your kind words and are glad you enjoyed the special pick-up service.We look forward to welcoming you and your family back to JEN Maldives Malé by Shangri-La in the near future!Best Regards,JEN Maldives Team

Response from Property: Dear Guest,Greetings from JEN Maldives Malé by Shangri-LaThank you for your wonderful review! We’re delighted that you enjoyed our central location and the stunning views from our rooftop restaurant. It’s heartwarming to hear that our service stood out as the best part of your experience.Aisha will be especially thrilled to know that her warm hospitality and language skills made a positive impact on your stay. We will be sure to pass along your compliments to her and the team. It was our pleasure to be a part of the start of your Maldivian journey, and we truly appreciate your kind words. We look forward to welcoming you back to JEN Maldives Malé by Shangri-La for another memorable stay!Best Regards,JEN Maldives Team

Response from Property: Dear Guest,Greetings from JEN Maldives Malé by Shangri-LaThank you for sharing your thoughts. We understand that city hotels in Malé can feel modest compared to resort experiences, and we truly appreciate you recognizing the cleanliness and safety we strive to maintain.At JEN Maldives Malé by Shangri-La, we’re continuously working to exceed expectations through warm hospitality, quality service, and thoughtful amenities. We hope to welcome you back and provide a more memorable and comfortable experience during your next visit.Best Regards,JEN Maldives Team

Response from Property: Dear Feefanjiang, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, particularly regarding the confusion with your dining package and the shortcomings in your executive room.We hope our team was able to quickly assist you with the meal allowance issue and the issue was rectified. In the meantime, we have taken note of your feedback to ensure necessary actions is taken to improve. We strive to provide a quality experience for all our guests, and we regret that we fell short during your visit. I appreciate your patience and understanding, and I hope you’ll give us another chance to provide you with the level of service and comfort you expect.Best Regards,JEN Maldives Team

Response from Property: Dear Natalia Greetings from JEN Maldives Malé by Shangri-LaThank you so much for your wonderful feedback! We are thrilled to hear that you had the best vacation with us and enjoyed your stay. It’s great to know that you found our hotel, restaurants, and service to be top-notch—and that it all made you feel truly cozy and at home.Your kind words mean the world to our team, and we can’t wait to welcome you back for another memorable stay!Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your detailed feedback about your recent stay with us at JEN Maldives.We are delighted to hear that you enjoyed our friendly service and seamless airport transfer experience. It's wonderful to know that our efficient check-in process and prompt transportation services contributed to a smooth and pleasant stay. However, we sincerely apologize for the issue you encountered with the water in the bathroom. We have taken immediate action to address this concern. Your feedback is invaluable in helping us improve our services, and we assure you that this will be resolved promptly.Thank you once again for your review. We hope to welcome you back to JEN Maldives for an even better experience in the future.Best Regards,JEN Maldives Team

Response from Property: Dear Guest,Greetings from JEN Maldives Malé by Shangri-LaThank you for your kind feedback! We're glad to hear you were pleased with our airport pick-up service. Providing a smooth and welcoming arrival experience is important to us.We look forward to welcoming you back to JEN Maldives Malé by Shangri-La soon!Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives by Shangri-LaThank you for taking the time to share your feedback. We are glad to hear you were pleased with the service during your stay. Your comments help us continue to improve, and we hope to have the opportunity to welcome you back for an even more exceptional experience in the future. Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-LaThank you for sharing your feedback with us. We're pleased to hear that you were satisfied with the service and hygiene standards during your stay.We understand that you found the room size to be smaller than expected, and we apologize for any inconvenience this may have caused. Your comfort is important to us, and we will take your feedback into consideration as we look for ways to enhance our guests' experiences. In addition, should you prefer a more spacious room for your future stays, we invite you to explore the option of our Executive rooms, designed to provide extra comfort and space for a more enjoyable experience.We hope to welcome you back to JEN Maldives and provide you with a more comfortable stay in the future.Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our complimentary airport pick-up and drop-off service. It's wonderful to know that we could assist with your connection to your next hotel. We aim to make every part of your journey as seamless as possible. We look forward to welcoming you back to JEN Maldives on your next visit! Safe travels!Best Regards,JEN Maldives team

Response from Property: Dear ZhenzhenGreetings from JEN Maldives Malé by Shangri-LaThank you for choosing JEN Maldives Malé by Shangri-La for your family outing! We are delighted to hear you enjoyed the overall environment and had a pleasant time with us. Creating memorable moments for families is something we truly value, and it’s wonderful to know we could be part of yours.Best Regards,JEN Maldives Team