Grand Swiss-Belhotel Melaka, 146, Jalan Hang Tuah, Melaka, 75300, MalaysiaView Hotel Details
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Grand Swiss-Belhotel Melaka Guest Reviews
4.1/5
Very Good
508 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.1
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All reviews(508)
Positive reviews(473)
Reviews with photos/video(207)
Delicious breakfast(46)
Large rooms(28)
Perfect for business trips(20)
Well decorated(16)
Well designed(16)
Strange smell in room(14)
Clean bathrooms(9)
Located downtown(8)
Negative reviews(35)
Gek Ai
Executive Studio
Stayed in Feb 2025
Booked for others
1 review
5.0/5
Outstanding
Posted on Mar 18, 2025
Staffs we're friendly and helpful. Location is convenient to go anywhere if you are driving or taking a grab. Rooms kept cleaned and neat.
Response from Property: Greetings from the Grand Swiss-Belhotel Melaka. It has been a pleasure to be your choice oftravel location. And thank you for the time taken to share your experience with us. We hope toserve you again in the future!
Kar Yee Lydianne
Deluxe King
Stayed in Jan 2025
Couples
3 review
1.0/5
Posted on Feb 21, 2025
Very filthy hotel, do avoid. Yellow and brown stains were found all over the bedsheets, walls and door frames were chipped everywhere. AC wasn’t very cold either. Considering the price point at $90 a night, you’re better off paying $10 or $20 more per night to stay at a major chain like Doubletree by Hilton. This was shocking.
Lina Fairus
Deluxe King
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Best sgt2 kat sini tenang je.. staff pun baikk.. maknan pun sdap..
Response from Property: Dear Lina Fairus,
Greetings from the Grand Swiss-Belhotel Melaka. We are very honored to be your choice of accommodation. Thank you for your very kind comments and we are very grateful for your enjoyment during your stay here. Hope to see you again in the future.💙
Rainielee
Deluxe King
Stayed in Nov 2024
Family
1 review
1.5/5
Posted on Jan 1, 2025
Very dirty linen and short of toiletries., slow check in and need wait very long, worker all in slow motion
Guest User
Deluxe King
Stayed in Jan 2025
Couples
30 review
5.0/5
Outstanding
Posted on Feb 19, 2025
The hotel was beautiful, with clean and comfortable rooms 👍🏻
Response from Property: Dear Guest,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
Naszerin
Deluxe King
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 7, 2024
Nice room but can improve the cleanliness. The price is quite expensive, not very worthy.
Response from Property: Dear Naszerin,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
Juwairiyah Johan
Deluxe King
Stayed in Dec 2024
Couples
2 review
4.0/5
Very Good
Posted on Jan 23, 2025
Breakfast ok… Bilik cantik je… staff good
Response from Property: Dear Juwairiyah Johan,
Greetings from the Grand Swiss-Belhotel Melaka. We are very honored to be your choice of accommodation. Thank you for your very kind comments and we are very grateful for your enjoyment during your stay here. Hope to see you again in the future.💙
Eddie
Deluxe King
Stayed in Aug 2024
Business travelers
7 review
3.5/5
Posted on Sep 28, 2024
So far so good…only to improve for breakfast and check out time..my group stay for 3 day 4 nite .. if possible give us allowed check out at 3 or 4 pm if hotel not high occupancy..
Response from Property: Dear Eddie,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!
Anonymous User
Deluxe King
Stayed in Feb 2025
Business travelers
25 review
4.5/5
Great
Posted on Mar 22, 2025
Great place to stay. nice, comfortable, and always my number one choice when visiting Malacca. The rooms are clean, and the overall experience is pleasant. However, really needs to separate smoking and non-smoking rooms on different floors. The smell of smoke from nearby rooms was overwhelming and made it difficult to enjoy my stay. It was frustrating to have a nice room ruined by the strong, unpleasant odor.
Guest User
Deluxe King
Stayed in Feb 2025
Couples
6 review
2.7/5
Posted on Mar 15, 2025
Our room had a very musty smell (carpet+damp furniture). The sheets were not clean, large patches of yellow stains. The toilet bowl had stains which i cleaned myself also. Our aircon was not cold at all in the night so we ended changing to another room which was slightly cleaner. Do note that the Aircon takes a long time to cool the room. The room is big and spacious however. About a 5min car ride to the city centre. The bed is comfortable.
Response from Property: Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience duringyour stay and we value our guests' reviews on how to improve our services..Thank you for the time taken to share your experience with us. We hope to serve you again inthe future!
RAAD HAMED AKBAR ALATRAQHCHI
Deluxe Twin
Stayed in Jan 2025
Family
66 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Nica and clean.
Response from Property: Dear Raad Hamed Akbar Alatraqhchi,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
Azfarina akhir
Deluxe King
Stayed in Jul 2024
Family
7 review
4.7/5
Amazing
Posted on Aug 24, 2024
Room was clean, some linen needs to be change as it was looked old, overall really enjoy the stay there
Response from Property: Dear Azfarina Akhir,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
Pheozon
Deluxe Twin
Stayed in Jan 2025
Travel with friends
1 review
4.0/5
Very Good
Posted on Mar 11, 2025
During ours getaway at Grand Swiss-Belhotel Melaka, we were impressed by its excellent location, conveniently close to historic sites and shopping areas. The room was spacious and comfortable, though cleanliness could be improved. The staff was friendly and attentive, making our stay more enjoyable. The hotel offers good amenities like a gym and dining options, though some facilities could use enhancements. Overall, it was a pleasant stay with minor areas for improvement.
Response from Property: Greetings from the Grand Swiss-Belhotel Melaka. It has been a pleasure to be your choice oftravel location. And thank you for the time taken to share your experience with us. We hope toserve you again in the future!
Guest User
Deluxe King
Stayed in Jun 2024
Family
12 review
4.5/5
Great
Posted on Aug 2, 2024
Was disappointed to discover that the pool was closed weeks before our booking made.
No info whatsover about the closure before booking.
Apart from the pool mishap, everythinl else is ok.
anisleyyaa
Deluxe King
Stayed in Jun 2024
Family
13 review
4.7/5
Amazing
Posted on Jul 16, 2024
The deco is superb 😍 love the vibe. Every corner is instagramable. Really love the concept.
Food is delicious. I like their foods. Just the cafe is a bit small. Feels like cramp when too many crowd. It just my personal preference.
They renovate the pool. A bit disappointed because e kids expected to have a pool day. However, they upgrade our room to suite. Unfortunately we cant use the bathtub because the cover is broken. We had complaint but no one came.
Response from Property: Dear Anisleyyaa,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!