Swissôtel Al Maqam Makkah Reviews

the hotel and breakfast are really nice, but the single bed is small than the other 5 star that I stayed before, the baby crib is free and good quality. thank you

The hotel is located in a prime location, very close to Masjid al-Haram. All staff members are exceptionally friendly and accommodating. With just two elevator switches and a short 3 to 5-minute walk, you can conveniently reach Masjid al-Haram.

Great location close to al haram. Room very clean . Friendly staff. Suhur with good variety.  Small shopping store inside the hotel. Coffee, sweets and ice cream corners. Shopping mall access.

Generally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have. Great approach in dealing with people and a great person in general.

Thi Hotal is good

One of the best places I have stayed in Makkah convenient location and superb view. Definitely going to be coming back

Everything was good except the WiFi. The speed was really slow and sometimes didn’t work.

Fantastic hotel, really close to the haram. The décor is a bit dated but would definitely book again.

As soon as you pass the extremely slow checkin process with the unprofessional rude attitude of the reception guy, everything else is fabulous; the location, the room, the view, the amenities, the food, the cleanliness, ..etc.

the staff is so friendly and helpful, 5/5 is a must for this hotel!

The best hotel I have ever stayed and seen.. will come back again soon with my family.. sooo much in love with this hotel .. breakfast was super.. many kinds of bread and cheese you can choose.. we stayed at ka’baa view was super popular..

Please read some the negative reviews because there true. Oldish hotel with damaged furniture in the rooms (both of the rooms I stayed in was the same). Awful service by most staff members. When I mentioned the poor service to the management (really slow room service/house keeping) I was told that I ‘haven’t spent a lot honestly one of the worst check in and service I’ve ever received. Location is the only wow factor for this hotel

Very close to haram , nice breakfast and room .

Excellent hotel. With brilliant services. Very clean and accessible. Really good buffet options. Would recommend to all