Zleep Hotel Madrid Airport Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback about your stay at Zleep Hotel Madrid Airport. We are pleased to hear that you appreciated the cleanliness and spaciousness of our rooms, as well as the excellent value for money we offer.Regarding the absence of an in-room safe, please note that we provide secure safes at reception where guests can safely store their valuables. Additionally, to maintain our concept of a functional and efficient hotel, we do not offer amenities such as complimentary bottled water, in-room safes, or minibars. This approach allows us to provide competitive rates tailored to the real needs of our guests.We also appreciate your comments about the restaurant and vending machines and will take them into consideration for future improvements. For transportation to central Madrid, we recommend using the nearby public transit options, which connect efficiently to the city center.We look forward to welcoming you again and providing you with an even better experience.Sincerely,Dominique SimonGeneral ManagerZleep Hotel Madrid Airport

Response from Property: Estimado huésped,Gracias por compartir sus impresiones sobre su estancia en Zleep Hotel Madrid Airport.Lamentamos que su experiencia no haya cumplido con sus expectativas. En nuestro hotel, ciertos productos como cepillos de dientes y otros amenities no se incluyen de forma gratuita para mantener un equilibrio entre calidad y precio competitivo, pero siempre estamos atentos a ofrecer opciones prácticas y accesibles a nuestros huéspedes.Respecto al desayuno, ofrecemos un buffet continental con productos frescos y una selección variada, pensado para satisfacer diferentes gustos y necesidades.Nos alegra saber que valoró positivamente la limpieza y la ubicación, aspectos en los que trabajamos con especial dedicación.Esperamos poder recibirle nuevamente y brindarle una experiencia más satisfactoria.Atentamente,Dominique Simon – General Manager, Zleep Hotel Madrid Airport

Response from Property: Dear Guest,Thank you for sharing your feedback about your stay at Zleep Hotel Madrid Airport. Our location is indeed very close to the airport, designed primarily for convenient stopover stays.Regarding the food options, our restaurant, managed by a specialized company, offers a varied and tasty menu, ideal for sharing or enjoying with family. However, we understand it may not meet all expectations, and we are continuously working to improve this experience.We hope to have the opportunity to welcome you again and provide an even better service.Kind regards,Dominique SimonGeneral ManagerZleep Hotel Madrid Airport

Response from Property: Dear Guest,Thank you very much for your continued trust in Zleep Hotel Madrid Airport and for sharing such a detailed and positive review.We are pleased to know that our convenient location near the airport, comfortable beds, ample breakfast, and helpful staff have made your stays enjoyable. We strive to provide a welcoming and practical environment for all our guests, including well-equipped work areas and easy access to transport options like our shuttle and taxis.We are also excited to share that since April 1st, our newly opened restaurant offers a delicious and varied menu perfectly complementing your stay with us. We invite you to discover our casual and tasty dining options during your next visit.We look forward to welcoming you for your fourth stay and providing you with another comfortable and relaxing experience.Kind regards,Dominique SimonGeneral ManagerZleep Hotel Madrid Airport

Response from Property: Estimado Sr. David,Muchas gracias por compartir su experiencia tan positiva en Zleep Hotel Madrid Airport. Nos alegra saber que disfrutó de la limpieza, la comodidad de nuestras camas y la tranquilidad que ofrecemos.Nuestro compromiso es brindar una atmósfera moderna, relajada y funcional para que cada huésped se sienta cómodo y disfrute de un descanso óptimo a un precio muy competitivo.Esperamos tener el placer de recibirle nuevamente en su próxima visita a Madrid.Atentamente,Dominique SimonGeneral ManagerZleep Hotel Madrid Airport

Response from Property: Dear guest, Thank you very much for your kind words and for choosing us for your stay. We are glad to know that your experience was positive and we look forward to welcoming you again soon. Sincerely, Adrián Alonso - Assistant Front Office Manager Zleep Hotel Madrid Airport

Response from Property: Estimado/a huésped,Gracias por compartir su experiencia con nosotros. Lamentamos las molestias ocasionadas por la espera para acceder a su habitación. Tal y como se indica en nuestra página web, el horario oficial de check-in es a partir de las 15:00 h, ya que dedicamos ese tiempo a preparar cada habitación con el máximo cuidado para garantizar su comodidad.No obstante, cuando disponemos de habitaciones disponibles, como fue su caso, hacemos todo lo posible por facilitar el acceso anticipado, tal y como hicimos con usted. Le animamos a contactarnos siempre que llegue con antelación para valorar la mejor solución y que su estancia sea lo más cómoda posible desde el primer momento.Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia aún más satisfactoria.Atentamente,Dominique SimonGeneral ManagerZleep Hotel Madrid Airport