Leonardo Hotel Madrid City Center

Leonardo Hotel Madrid City Center Reviews

Leonardo Hotel Madrid City Center

C. de Alberto Aguilera, 18, Madrid, Community Of Madrid, 28015, SpainView Hotel Details
Leonardo Hotel Madrid City Center
Leonardo Hotel Madrid City CenterLeonardo Hotel Madrid City CenterLeonardo Hotel Madrid City Center
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Leonardo Hotel Madrid City Center Guest Reviews

4.1/5
Very Good
73 review
Verified reviews
Location4.1
Amenities3.8
Service4.1
Cleanliness4.2
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All reviews(73)
Positive reviews(67)
Reviews with photos/video(10)
Awesome stay(15)
Friendly owner(13)
Clean and tidy(11)
Convenient location(10)
Located downtown(8)
Average sound insulation(7)
Delicious breakfast(5)
Negative reviews(6)
Mlui
Comfort Triple Room
Stayed in Oct 2024
Family
11 review
4.0/5
Very Good
Posted on Nov 19, 2024
Great location, big washroom, yet very limited space for 3 ppl room. Sounds proof was very bad. Been hearing ppl talking very clearly at night and walking steps the floor above.
Response from Property: Dear customer, First of all, thank you for choosing our establishment for your last stay in Madrid and for the time you spent sharing your opinion with us. We will take note of the points that you did not like in order to improve them, and we apologize for any inconvenience this may have caused you. Every day we strive to make our customers' stay as comfortable as possible. We will be delighted to welcome you again on your next visit. Kind regards Beatriz Aguirre Operations Manager
callmeaspade
Superior Room
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 31, 2024
A very nice hotel, just at the northern edge of Madrid city centre. The room was spacious, the breakfast great. Our room faced a busy street, but the windows are good, so the cars were barely audible. The free contemporary art museum is within five minutes walking. San Bernardo subway station is also near. All in all, it was a great stay, highly recommended
Response from Property: Dear customer, Thank you for your review. We are proud to know that we have met your expectations during your stay. It will be a pleasure to welcome you again. Sincerely, Beatriz Aguirre. Operations Manager
Guest User
Comfort Room
Stayed in Nov 2024
Couples
1 review
3.0/5
Posted on Dec 4, 2024
Hotel was in a great location for everything in Madrid. Description of hotel states it has a bar and restaurant, whilst itbis true that they have these, neither are in operation and have not been for over 2 years, according to Hotel staff. If like us you like a nightcap after a long day walking around the City, do not stay here!
Response from Property: Dear Guest,Thank you for your comments regarding your stay at our hotel.At this time, our restaurant is only open for breakfast. We have an external Room Service for lunch and dinner.On our website you will find all the services available at our hotel.It will be a pleasure to welcome you again.Best regards,Beatriz Aguirre. Operations Manager
Guest User
Comfort Triple Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Central location with close food and transportation options. Clean and comfortable rooms.
Response from Property: Dear customer, Thank you for your review. We are proud to know that we have met your expectations during your stay. It will be a pleasure to welcome you again. Sincerely, Beatriz Aguirre. Operations Manager
Savy Gandhi
Comfort Room
Stayed in Jul 2024
Couples
11 review
4.2/5
Very Good
Posted on Aug 24, 2024
The room was clean and decent size. We only stayed couple of hours as this hotel is outside the city. Ideally you always have to take a bus or cab to go into the center. You can walk also but it would be 30-40 mins walk. Rest all is great.
Response from Property: Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager
Guest User
Comfort Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
It been very nice staying in this hotel, good service, very helpful. Close to the city, and very good breakfast.
Response from Property: Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager
Lian Hin
Comfort Triple Room
Stayed in May 2024
Couples
11 review
3.7/5
Posted on Jun 9, 2024
Overall, room are pleasant but a little smal. Location is average with quite a few restaurants nearby.
Response from Property: Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager
Ilkin
Comfort Triple Room
Stayed in Apr 2024
Solo travelers
3 review
1.0/5
Posted on May 12, 2024
Room was too dirty and small. Receptionist was rude. Absolutely, I don’t recommend.
Response from Property: Dear Guest, First of all, thank you for choosing the Leonardo Hotel Boutique Madrid for your stay in Madrid, and thank you for taking the time to share your feedback. We greatly apologize that the attitude of our front desk staff didn't please you. We will review our quality standards with them and I can assure you that we will do our best to give the greatest hotel experience. We will be satisfied to welcome you next time you are in our city. Please, don't hesitate contacting us in advance, to offer you any particular request. Best regardsBeatriz AguirreOperations Manager
Clairemfalvey
Comfort Room
Stayed in Jan 2024
Solo travelers
20 review
4.2/5
Very Good
Posted on Feb 8, 2024
Room was a tight fit for desk but bed good. I could hear the occupants above but outside noise was pretty quiet in comparison. Helpful staff. Decent accommodation
Response from Property: Dear Guest,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,Beatriz Aguirre. Operations Manager
Nuno Moreira PT
Superior Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Well located, staff is super kind and helpful. It's a 3 star hotel but the quality is above many 4 stars.
Response from Property: Dear Guest,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,Beatriz Aguirre. Operations Manager
Kunal
Comfort Room
Stayed in Aug 2024
Business travelers
44 review
5.0/5
Outstanding
Posted on Oct 18, 2024
In city center ,friendly staff .
Response from Property: Estimado Kunal, Gracias por su muy positiva valoración y por compartirla con el resto de usuarios de esta plataforma. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Saludos cordiales,Beatriz Aguirre. Operations Manager
Lam
Comfort Triple Room
Stayed in Nov 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 12, 2023
the receptionist was really friendly when we checked out at late night
Response from Property: Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager
CTSB Hotel
Superior Room
Stayed in Jun 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 15, 2024
Location is very convenient.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Beatriz AguirreOperations Manager
Guest User
Comfort Room
Stayed in Jan 2024
Couples
2 review
4.2/5
Very Good
Posted on May 8, 2024
Nice hotel but needs more things to do at hotel
Response from Property: Dear Guest,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,Beatriz Aguirre. Operations Manager
ChieMae305
Comfort Triple Room
Stayed in Oct 2023
Business travelers
40 review
5.0/5
Outstanding
Posted on Nov 25, 2023
The hotel was good and near the outlet and some restaurants.
Response from Property: Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager