Paseo del Prado, 48, Madrid, Community Of Madrid, 28014, SpainSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
136 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.4
Service9.0
Cleanliness9.3
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All reviews(136)
Positive reviews(134)
Reviews with photos/video(29)
Convenient location(47)
Easy to get around(34)
Awesome rooms(30)
Close to train station(24)
Delicious breakfast(16)
Average sound insulation(9)
Loved the view(4)
Comfortable bed(4)
Negative reviews(2)
Anonymous User
Standard Double View Terrace
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 6, 2025
Everything is nice, perfect place to the train station, metro and bus are both convenient.
Terrance are directly face to the park, great view.
Response from Property: Dear Guest,Greetings from the NH Nacional!Thank you very much for sharing your experience. We are glad to know that you positively valued our hotel's views and excellent location. We always work toward providing a pleasant and comfortable experience for our guests. Your recognition is a great encouragement to us and helps us maintain our commitment to excellence. We hope to have the opportunity to welcome you again in the near future.Sincerely,Álvaro de RamosGuest Relations ManagerNH Nacional
apiit.ys
Standard Single Room
Stayed in Mar 2025
Solo traveler
29 review
8.5/10
Very Good
Posted on Jun 17, 2025
The room quite small but i love the mattress..so comfort after a long day of explore the city..located near Atocha Station by walking distance..love their breakfast and easy to find halal food..just a few step
Guest User
Standard Double
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on Jun 5, 2025
decent room and decent stay. It is close to the train station but it gives you a walking distance of 15 minutes, which might be tough to walk if you have a luggage.
Response from Property: Dear Guest,Greetings from the NH Nacional!Thank you very much for sharing your comments. We are glad to know that our privileged location right in the heart of the city was a highlight during your stay. Your experience is very important to us, and we continue to strive to offer unforgettable stays.We look forward to welcoming you again soon.Sincerely,Álvaro de RamosGuest Relations ManagerNH Nacional
FERNERB
Standard Double View
Stayed in Mar 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 12, 2025
Great room, very new, nice location, great staff. We were upgraded to superior room which is much more bigger than standard one.
Onnalee Anne
Standard Double
Stayed in Feb 2025
Solo traveler
3 review
9.5/10
Amazing
Posted on Mar 23, 2025
Very convenient location a short walking distance to the Museo el Prado and the Madrid Atocha train station. There is a bar/restaurant in the main lobby and breakfast on the first floor-both good. Clean and quiet, this hotel has everything you need for a pleasant and convenient stay in Madrid.
Response from Property: Dear guest,Greetings from the NH Nacional!Thank you so much for choosing us for your stay in Madrid. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Álvaro de RamosConcierge & Guest Relations
Erica Joanne Manzo
Standard Double
Stayed in Dec 2024
Family
9 review
10/10
Outstanding
Posted on Jan 6, 2025
Here’s a well-crafted review for NH Hotel Madrid:
I recently had the pleasure of staying at the NH Hotel in Madrid, and it exceeded all my expectations. From the moment I arrived, the staff was incredibly welcoming and attentive, ensuring that every aspect of my stay was smooth and enjoyable.
The location is fantastic—perfectly situated for exploring Madrid’s vibrant attractions, with easy access to public transportation and within walking distance of many key landmarks.
The room was modern, spacious, and impeccably clean, with thoughtful touches that made it feel like a home away from home. The bed was exceptionally comfortable, and the soundproofing ensured a peaceful night’s sleep.
The breakfast buffet was a highlight, offering a wide variety of fresh, high-quality options to suit every taste. The dining area was bright and inviting, making it the perfect way to start the day.
Overall, NH Hotel Madrid delivers exceptional value with its combination of comfort, service, and convenience. I highly recommend it to anyone visiting Madrid, whether for business or leisure. I will definitely stay here again on my next trip!
Feel free to adjust based on your specific experience!
Guest User
Standard Double
Stayed in Oct 2024
Family
5 review
7.0/10
Posted on Nov 15, 2024
The room feels uncomfortably narrow, making movement within it challenging. Additionally, the view of the street is marred by constant noise from police and emergency vehicles, which disrupts the atmosphere.
Response from Property: Dear guest,Thank you for sharing your feedback after your recent stay at our hotel. We are sorry if your experience with us did not fully meet expectations. Your opinion is very important to us, as it helps us improve our services on a daily basis. So rest assured that your comments will be shared with the entire team.We hope we may have the opportunity to welcome you again soon and exceed all your expectations.Sincerely,Álvaro de RamosConcierge & Guest Relations
Momo05
Standard Room With View And Terrace
Stayed in Dec 2023
Solo traveler
25 review
6.5/10
Posted on Jan 14, 2024
Opposite atocha train station but can take sometime to cross over because it’s located along major crossroads . Terrace faces retiro park but not much can be seen. Terrace room seems all located on 7th floor (highest is 8). The room is quite dusty (on the floor) though it looks clean on the whole. Amenities requested through a scan of QR code. Requested for a few items (as there are none not even a kettle!) and received a call that they already have slippers and dental kit in the room but will send anyway. But there was no slippers and dental kit in the room that’s why I request. Anyway, out of the things which I requested, they only sent over the above 2 and kettle. Some other items they did not sent to me even though I requested such as tea bag and amenity kit.
6/17
ZhishinaodaidaKIKO
Standard Double
Stayed in Feb 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 5, 2024
Right beside Atocha train station. There are good restaurants nearby.
Very convenient to go to the museums, Puerta del sol or Retiro park.
Response from Property: Dear guest,First of all, we want to thank you for taking a moment to comment about your recent stay at the NH Nacional. We are delighted to know that you enjoyed your time with us, highlighting our unbeatable location right in the heart of Madrid. Indeed it is wonderful to have everything close by when you travel to a big city. We hope we can welcome you back in the near future.Sincerely,Álvaro de RamosConcierge & Guest Relations
Anonymous User
Standard Double
Stayed in Nov 2023
Solo traveler
4 review
10/10
Outstanding
Posted on Jan 12, 2024
Within a ten-minute walk from the train station, there are many restaurants and supermarkets downstairs. It is also very close to Parque de El Retiro. It's not far to walk to the city center. The staff are helpful and polite. The room is large and fully equipped. Very good stay experience.
Nuno Miguel Ng
Superior New Style Double View
Stayed in Sep 2023
Couple
7 review
9.0/10
Great
Posted on Oct 17, 2023
The hotel is in good location, where it is near the Atocha station that easily take train or bus to airport or other cities. The hotel room is clean and big. The staff are nice and helpful.
SRjune
Superior New Style Double View
Stayed in Sep 2023
Family
12 review
9.0/10
Great
Posted on Oct 28, 2023
The location is really good right across the Prado with many restaurants around
 The room is big and spacious and very clean
Anonymous User
Single Room With View And Terrace
Stayed in Sep 2022
Solo traveler
10 review
10/10
Outstanding
Posted on Dec 26, 2022
Excellent resort estate and service is outstanding , and near the best museums and rooftop view with the park
KimLao
Superior Double Room With View
Stayed in Jan 2023
Couple
7 review
10/10
Outstanding
Posted on May 2, 2023
love this hotel a location very good, nice service, a room with good condition
Kimberly Chen
Superior Double Room With View
Stayed in Oct 2022
Couple
1 review
10/10
Outstanding
Posted on Nov 14, 2022
Reception was nice and allowed us to check in early because our room was early.
The room was quite beautiful and spacious, overlooking the park. The facilities are clean and modern.