Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.1
Cleanliness9.5
Filter by:
Sort by:
All reviews(5038)
Positive reviews(4863)
Reviews with photos/video(1816)
Delicious breakfast(461)
Large rooms(402)
Well designed(248)
Friendly front desk staff(137)
Delicious buffet(116)
Good views(103)
Offers pick-up/drop-offs(67)
Great swimming pool(60)
Negative reviews(175)
YAN LAN
Spectacular Room King City
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Aug 2, 2025
Great stay with attentive staff for our last mother and daughter trip. Despite the large crowd at reception, we got warm service. The pool and breakfast was not overcrowded, which makes our experience more enjoyable, especially for my mom.
Will be back with my husband and kids soon!
6/13
Siu Gong Gi
Studio Suite
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 30, 2025
Perfect new hotel to try and so close (walkable distance) to Galaxy from where my friend stayed.
Hotel staff very warm and friendly with Brian Shea assisted us all the way.
Breakfast varieties also very impressive.
6/11
Guest User
Spectacular Room King Cotai
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 29, 2025
I had an amazing experience during my stay at this hotel! I brought my parents along, and the hotel generously gave us a free upgrade to a suite. The staff, especially Jonas, was incredibly friendly and the service was perfectly arranged.
The hotel facilities are top-notch and fully equipped. There’s even a trendy tea shop and an ice cream store that kids will absolutely love. My whole family—from the little ones to the grandparents—had a fantastic time enjoying all the amenities.
This is truly a highly recommended hotel, and we’ll definitely come back again to enjoy everything it has to offer!
6/10
RBMNTZ
Spectacular Room King City
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 1, 2025
Absolutely a top notch hotel. The rooms are very comfortable and complete. Huge bathroom, including a Japanese toilet. Shower has standard shower head and rain head. The matras on the king size bed is comfortable and firm. Fresh water, coffee and tea are free, the mini bar has more options to fulfill your needs. The breakfast has a wide variety of options: all of the world’s kitchens are present. Fresh and delicious. Enough restaurants around, huge water park, cinema, spa and shops. Enough facilities to also give your children a good time.
6/11
SYTO
Spectacular Room 2 Double City
Stayed in Jun 2025
Family
7 review
9.0/10
Great
Posted on Jul 10, 2025
Nice and comfort, will visit again in future. As the staff upgrade my room which is much appreciated
Guest User
Spectacular Room 2 Double Cotai
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jul 10, 2025
The hotel room was modern, clean and bright. The location is good too as it’s close to the entrance of water park, cinema and the light rail station. Will return to stay there again for sure.
Junius Lam
Fantastic Suite
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 23, 2025
It is in a great location with excellent services. Just the waiting time will be a bit long, but you can leave yours luggage and enjoy the shopping and casino around first.
The room is large and clean with modern decoration.
Highly recommended!
Anonymous User
Spectacular Room 2 Double City
Stayed in Jun 2025
Family
82 review
10/10
Outstanding
Posted on Jul 11, 2025
Need to work on check-in speed, always long queue. However, room and service are perfect
TRAVEL DEVIL
Wonderful Room King City
Stayed in May 2025
Family
48 review
10/10
Outstanding
Posted on Jul 7, 2025
The room is just stunning! View are amazing too! Very nice hotel for a weekend retreat!
JohannesC
Spectacular Room King City
Stayed in May 2025
Couple
5 review
8.5/10
Very Good
Posted on Jun 9, 2025
Overall, it’s a very good hotel. That said, the check-in process could be better – the wait was quite long and not well managed. We understand there were concerts happening, but that shouldn’t mean guests are left waiting…
YeungAnna
Wonderful Room King City
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 8, 2025
Brilliant service. The second time I am here to celebrate my mum’s birthday. A chocolate cake was prepared for my mum after we finished watching House of Water. Comfy room, convenient and the 7-11am-no-time-limit superb buffet breakfast is what my mom and I like most. The receptionist named Chris had helped arrange a room with good view for my mum. Thank you so much!
JLAW2
Fantastic Suite
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 26, 2025
Great hotel. Highly recommend the bar. Convenient location with lots to shop and visit.
Guest User
Wonderful Room King City
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 26, 2025
Beautiful Hotel with 5 stars services, especially thanks to Brandon from Front Desk, his attentive and professional services has made our trip become perfect.
All staff in Hawker Hawker and spa floor are also awesome, thanks a lot!
The suite is pretty and clean, we will definitely come back next time!
6/7
Anonymous User
Spectacular Room King City
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 24, 2025
Great location. Less than 10 mins away from airport. Connected to studio city. Booked a king but requested for a twin and was accommodated. Room was large and clean. Housekeeping was on top and reacted positively to our requests for more bottles of water. Shuttle lobby with services to City of Dreams and many other key locations are just behind the hotel. Happy to stay back again in future.
HAI NGOK
Spectacular Room King City
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 20, 2025
**Exceptional Service That Made Our Stay Unforgettable!**
Our recent stay at W Hotel was absolutely wonderful, thanks to the outstanding service provided by the staff. From check-in to check-out, every team member went above and beyond to ensure our comfort.
The front desk staff greeted us with warm smiles and efficiently handled all requests. "Special thanks to CHRIS for his helpful local tips!" The housekeeping team maintained our room impeccably, paying attention to even the smallest details.
What truly stood out was the staff’s genuine willingness to help. Whether arranging transportation or recommending hidden gems in the city, they did it all with professionalism and a positive attitude.
This level of hospitality is rare and deserves high praise. We’ll definitely return and highly recommend W Hotel to anyone seeking a seamless, personalized experience.