Renaissance Lucerne Hotel Reviews

NICE PLACE TO STAY AT Renaissance Luzerne Hotel. VERY CONVENIENT FOR SHOPPING.

Hotel room is really nice , got balcony Location is good , walking distance to the station

Locations is good. Service can be better, during the stay air-con spoiled and got downgraded to another lower grade room without apology or compensation.

Chaotic management and arbitrary deductions! Domestic partners must pay attention to the confusion when booking this hotel. On the day of check-in, because there was an additional fee for bringing children, the note written by the front desk clerk was 80 euros ➕ city tax, which worked out to 200 euros for 2 days, and the payment was deducted on the same day. , signed by me. As a result, 237 euros were deducted at 7 o'clock in the morning on the day we left, and 90 euros were deducted for breakfast at noon. Because our schedule was early every day, we didn't book breakfast, and we didn't even have breakfast. Therefore, 2 charges were deducted without my knowledge. Only the first one was signed and understood by me, which led me to think that my credit card was stolen. Only through the credit card center did I find out that it was all deducted by this hotel! ! !

This is the first time that children cannot stay in a standard double room without an extra bed. On the first day of check-in, the credit card pre-authorization amount was automatically deducted on the second day without notification or permission. During the inquiry process, I kept pretending that it was a system problem, the service was unfriendly, and it was a very bad experience. I highly doubt this is also a Renaissance Hotel

Very poor service, unreasonable hotel.