Excelsior Palace Portofino Coast

Excelsior Palace Portofino Coast Reviews

Excelsior Palace Portofino Coast

Via San Michele di Pagana, 8, Rapallo, Liguria, 16035, ItalyView Hotel Details
Excelsior Palace Portofino Coast
Excelsior Palace Portofino CoastExcelsior Palace Portofino CoastExcelsior Palace Portofino Coast
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Excelsior Palace Portofino Coast Guest Reviews

4.6/5
Great
121 review
Verified reviews
Location4.7
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(121)
Positive reviews(21)
Reviews with photos/video(7)
Friendly staff(8)
Awesome stay(7)
DenisSh
Classic Suite
Stayed in Jun 2024
Family
82 review
3.5/5
Posted on Jul 25, 2024
We stayed in many luxury hotels on french cost and this hotel is so so). + Beautiful old interiors, connecting bridge to sea side. - relatively small rooms, shower cabin narrow, hotel is over used, restaurant service need to be approved (waiters are not interested in good service as restaurant full all time), dirty spoons (see photo), view on photo is “partially seaview”)))).
Response from Property: Dear Mr DenishSh,we are really sorry for this review. It seems that, during your recent stay, no mention about your disappointment was reported to any member of the Staff. It is a shame as we would have loved to listen your suggestions and find together a solution. We are sorry for your note about the Restaurant and be sure we already shared your comments with the Staff.Our Classic Suites have two bathroom, one with bathtube and the other with a shower in order to accomplish our Guests preferences. Unfortunately, using a nickname, we are not sure we recalled the correct reservation, but, if it is, probably the dimension was relatively small as you were in four instead of three Guests originally booked. The Excelsior, as shown in many pictures, is a symbol of classic style, reinforced by our forniture that are original antiques, carefully chosen worldwide. In these last years, many projects have been realized, the latest has been the new facade. Many others are on the way and will be revealed very soon! Trusting we'll have the pleasure of welcoming you back, we stay at your disposal for any need and send our best regards.Aldo WerdinGeneral Manager
Abc&vg
Superior Double Room
Stayed in Feb 2025
Family
5 review
5.0/5
Outstanding
Posted on Mar 13, 2025
The best hotel in Rapallo!!
Guest User
Superior Double Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Fabulous hotel, very elegant. The service was fantastic everywhere ( reseption , at the entrance, restaurant, bar, cleaning lady, etc). Fantastic view / Rom / hotel.
Response from Property: Dear Guest,it is a great pleasure to read such a lovely and detailed review! We are glad that the entrance, the restaurant, the bar and, above all, the Staff met your expectations, thank you very much indeed!Willing to welcoming you back into the next future, kindly do not hesitate to contact us for any need.Warmest regards from the Italian Riviera!Aldo WerdinGeneral Manager
Guest User
Superior Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 4, 2023
Amazing place, amazong beach club with the best view. Fully recomended
Response from Property: Dear Guest,thank you for this amazing review and for the excellent score assigned! We are extremely glad that your experience at the Excelsior Palace Portofino Coast has been of your satisfaction and we're willing to welcoming you back very soon. Kindly accept our warmest regards. Aldo Werdin General Manager
Guest User
Superior Double Room
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on May 12, 2024
Food was great and service is impeccable.
Response from Property: Dear Guest,we are so proud that your stay fully met your expectations. Your comment has been shared with the Staff, who greets you warmly and looks forward to welcoming you back to the Excelsior! Wishing you all the best. See you soon in Riviera. Best regards, Aldo Werdin General Manager
Guest User
Classic Queen Room
Stayed in Sep 2023
Couples
13 review
4.7/5
Amazing
Posted on Nov 2, 2023
great hotel with 100+ years history. 15 mins walk to the nearest city.
Response from Property: Dear Guest,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager
Dmitry
Superior Double Room
Stayed in Jun 2022
Couples
2 review
4.5/5
Great
Posted on Jul 28, 2022
Great hotel with history, pretty old, but still charming. Fantastic views and best beach club.
Guest User
Exclusive Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Great view, delicious breakfast, lots of choices. The hotel is very grand, with complete supporting facilities, especially the infinity pool and gym, which are really great
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Response from Property: Dear Guest,it is such a pleasure to read your comments...we are so glad that your stay at the Excelsior fully met your expectations! The entire Excelsior Team greets you warmly wishing all the best. Waiting for your next stay in Riviera, we send our best regards. Aldo Werdin General Manager
Anonymous User
Classic Double Room
Stayed in Sep 2024
Travel with friends
22 review
4.6/5
Great
Posted on Oct 26, 2024
It is a hotel with a long history. There are many exhibits in the store, like a small museum. The staff is professional, but unfortunately the WiFi is not very good...
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Response from Property: Dear Guest,Thank you for sharing your personal review about our hotel with us. We are delighted to read that you enjoyed the experience of being our Guest. We also thank you for your suggestions: they're precious to us us in order to improve our standards of service and to better understand our Guests’ needs. Trusting we will have the pleasure of welcoming you back soon, we send you our best regards. Aldo Werdin General Manager
Guest User
Exclusive Double Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
We were looking for a special place to stay during our trip to Liguria, the main criteria of which were a breathtaking view of the sea from the window and the opportunity to experience high-quality service. Both criteria met and even exceeded expectations. The heated infinity pool was a great pleasure. It was a surprise to find a robe that was not up to the elbow of my 2 m tall man). I thank the hotel administration for a wonderful, albeit short, vacation!
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Guest User
Classic Double Room
Stayed in Jan 2025
Couples
2 review
4.7/5
Amazing
Posted on Feb 16, 2025
everything was great, I would have just liked a few more degrees in the pool
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Shahui
Exclusive Double Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 2, 2024
The staff's hospitality was very high and I had a very pleasant stay. The hotel was very clean and well-maintained throughout. We ate at the hotel restaurant for breakfast and dinner, and the food was delicious and the staff were very friendly. The view from our room overlooked the sea and was unforgettably beautiful.
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Response from Property: Dear Mr Shahui,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager
leotiger22
Exclusive Double Room
Stayed in Aug 2023
Couples
29 review
5.0/5
Outstanding
Posted on Sep 12, 2023
Although the room facilities are old, they are well maintained and the scenery is great The large terrace makes me just want to stay on the terrace and bask in the sun. The hotel caters very well and the service is very professional. Breakfast is on a large balcony. Pigeons are picking up fallen bread crumbs at your feet. Dinner is exquisite at the beach club listening to the crashing waves. The food and service are also very convenient for traveling. If I come back here again, I will definitely choose this hotel and this room type.
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Response from Property: Dear leotiger22, thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera. Looking forward to meeting you again, we send our best regards. Aldo Werdin General Manager
Anonymous User
Superior Double Room
Stayed in Jul 2023
Couples
17 review
4.7/5
Amazing
Posted on Aug 23, 2023
The view of sitting outdoors for breakfast is not bad, the room is a bit old, and the service is okay.
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Response from Property: Dear Guest,We would like to thank you for your review: your opinion is very important for us, as it gives us new insights and valuable inspiration to make things better. We are so glad to read that you fully enjoyed your stay in Riviera, and we sincerely hope to have the pleasure of welcoming you back soon. Warmest regards from Rapallo, Aldo Werdin General Manager
Xuridongshengzhao
Superior Double Room
Stayed in Nov 2024
Family
3 review
4.5/5
Great
Posted on Jan 12, 2025
Big room, good service
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Response from Property: Dear Mr. Xuridongshengzhao,thank you very much! This is really an amazing review...we are so proud that your stay met your expectations. Your comment has been shared with the Staff, who greets you warmly and looks forward to welcoming you back to the Excelsior! Wishing you all the best. See you soon in Riviera. Best regards,Aldo Werdin General Manager