Pullman Luang Prabang Reviews

Beautiful view from the room. However, it’s all bungalows and our room was very far from the entrance which means we had to walk a while to get there. TV wasn’t working and it took them a while to send someone. We also had to ask several times for extra towels and we were questioned on the phone about why one towel wasn’t enough which was odd. The hotel itself is very isolated and far from the city. There is a shuttle that takes you downtown but it’s not very frequent, and you need to know the exact time to be picked up. Average and overpriced food, the breakfast isn’t great, quality of product isn’t good and there are insects roaming around the food which is very unappetizing. The hotel doesn’t offer any tours and the staff doesn’t have any tourist information about the city or how to visit sights like waterfalls, etc.

It was absolutely nice, and the staff were helpful. The room and the hotel was beautiful

Had such a wonderful and amazing time staying with Pullman. Really well maintained despite the low season and loved the breakfast and hospitality extended to us! Thankyou and we will be back.

This hotel could be spectacular, the views around the hotel are stunningly beautiful but the property has been left to fall into disrepair. There has been no upkeep, the property needs a power-hose, paint & revamp. It is very unstaffed, leading to less senior staff running around trying to do everything. For example when we arrived there was no one to help us with our bags or greet us at the door (not really 5 star experience), the kids club is unstaffed, had to wait 20 minutes for someone to arrive at the pool bar to make me a drink.. don’t bother with the breakfast it is very poor quality, the noodle soup is the best option but hard to eat as the breakfast room is not air conditioned so it is boiling hot in there! The shuttle bus service was great & I liked staying out of town as lying by the pool was very tranquil. Overall we enjoyed our stay.

We will 100% be returning on our next trip. Everything was far above expectations. Very happy with all of the service.

Even better than Amantaka and Rosewood in cost perspectie. We booked a private cooking class for a 3-course meal for only $15pp. An amazing experience to make Laotian dishes and a visit to hotel’s organic garden. This resort really gave you sense of sustainble and healthy living.

Serene and peaceful environment, with nice Christmas decorations. Very helpful staff, who replied emails promptly. There is a free shuttle bus which you can take to town. Good spread of buffet. Room is very clean too. Early check in was made possible too!

The location was very nice and the staff were very friendly and helpful, specially Velra. Overall good value for money although the food quality could be improved.

Good location, good breakfirst

That's great.

Room was amazing - spacious, clean and modern. The hotel is on beautiful grounds with lovely views. Adult n children bikes are available for use within the property. Something which can be improved is the staff's understanding of English. I ordered room service twice and on both occasions, they had to call me back to confirm my orders and still they got it wrong. Also at breakfast, the staff manning the live stations did not have a good understanding of what is offered - i picked an item "french toast" stated on the menu and the cook could not understand me. I pointed to the item on the menu, she went to check and came back to say it is not available.

Good stay and enjoyed the faculties and food . Service was good too

Good location

The hotel is very large, with a tropical pastoral style. The Lao girl at the front desk can speak Chinese and helped me upgrade the room for free. In particular, Wendy at the front desk had a very good and efficient service attitude. She helped me add a few bottles of water and applied for a car to take me to the train station for free.