DoubleTree by Hilton London Victoria Reviews

We are very disappointed with the check-in experience during our recent stay. Unfortunately, the reception staff were far from welcoming, displaying visibly annoyed expressions throughout the process, which made our arrival uncomfortable. Earlier in the day, we arrived to store our luggage and were informed by the receptionist that we could complete the check-in process then. We were assured that when we returned in the evening, we would simply need to mention our names, and the room keys would be ready. However, upon returning at 11 PM, the receptionist asked for our passports again and began the check-in process from scratch. Despite our attempts to explain that we had already completed the process, he didn’t listen and abruptly asked, "Do you know your room number?" To add to this, when another guest arrived behind us, the receptionist chose to prioritize that guest instead, asking us to wait. He mentioned that the card system was down but seemed dismissive of our situation. We had booked two rooms under different names, and he insisted on checking in one room at a time, further delaying the process. While checking in the second room, he couldn’t find the guest name and kept asking for it, despite holding the passport with the correct information. Additionally, the signature warm cookies that DoubleTree is known for were not provided to us at check-in. We only received them when we asked during check-out, which was disappointing given that it’s a hallmark of the brand. This experience was frustrating and fell well below the standards we expected from DoubleTree. We hope you take this feedback seriously and work on improving the guest experience, especially at check-in.

The hotel was clean. Great location, easy access to the underground, and national railway. Busses were also quite easy to grab. Wicked theatre was just down the road and many places to eat were nearby too. The staff was very accommodating at the hotel and they accept various cards or cash. Breakfast was good too!

Its 2 min walk from train station. However, staff is not very helpful, when checking in.

Friendly and helpful staff. Clean and good location. easy access to a lot of attractions.

The hotel location is superb. First time visiting London and no issue taking the public transportation and if you plan to go for tours outside of London, the coach station is around 5-10 minutes walk from the hotel. The receptionist, Sai was very helpful towards our endless enquiries and tried his best to make our stay a comfortable one. The view from hotel room was okay as we are busy exploring the city.

The location of the hotel is good. The room we have been given had a strong smell that we could not able to bear. Fortunately we have been given another room however smaller and at the end of the corridor with a not nice view. Overall, we could not feel happy about our experience. We hope it may improve the service in the nearest future. Thanks

Location

Perfect for stay

All very clean and modern. Great location, very helpful staff. Thank you

It was a really good location and good value. The reception is great!

This hotel is in a great location near the Victoria coach station and we stayed in a junior suite (2 parents in a queen and 18y.o. on pullout couch). There is no train or traffic noise to speak of and we had no disturbances from the outside. They were doing some construction which started about 8 AM but since we were early risers, it really did not bother us, but I could see how it could be a problem for those who want to sleep in. We opted to have breakfast at the hotel in the mornings and it was quite good and we enjoyed it even though it was basically the same buffet everyday but they do have a la carte options. We also enjoyed having a nightcap at the bar before heading up to bed and they have a nice seating area. Some other reviewers mentioned a weird sewage smell at times that comes from the sink. We did note it intermittently, but did not really take away from our stay. There’s a great breakfast place around the corner, called giraffe and two decent pubs around the corner Victoria taps, and Warwick. There also is a pastry place as well but we cannot recall the name on the same block. All in all, we would recommend with the caveats noted above.

Excellent location and services!!

Not bad. Breakfast manual was same everyday.

Great facilities (even with a weighing scale!) It was pricey though, perhaps because of its location near Victoria Station of London.