Citadines City Center Liverpool

Citadines City Center Liverpool Reviews

Citadines City Center Liverpool

72 Church St, Liverpool, United KingdomSee Hotel Details
Citadines City Center Liverpool
Citadines City Center LiverpoolCitadines City Center LiverpoolCitadines City Center Liverpool
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1 night

Guest Reviews

8.6/10
Very Good
139 review
Verified reviews
Location8.7
Amenities8.6
Service8.5
Cleanliness8.8
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All reviews(139)
Positive reviews(38)
Reviews with photos/video(6)
Awesome rooms(15)
Awesome stay(11)
Awesome amenities(9)
Clean and tidy(8)
Friendly staff(8)
Located downtown(7)
Convenient for shopping(6)
Negative reviews(1)
Guest User
Studio Apartment
Stayed in Apr 2025
Travel with friends
1 review
7.0/10
Posted on Jun 1, 2025
One of the rooms booked was not available on the first night and it took about 30 minutes for the reception staff to admit it was a mistake on the part of Quest.  The reception staff were actually telling us we had to go and look for alternative accommodation.  I have also been charged £446.68 by Quest despite the fact I had paid for my booking.  The reception staff are out of their depth and unsupported.
Response from Property: Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the room availability issue and the delay in communication. We understand how frustrating this must have been. Please be assured that we have resolved the issue and processed a refund for the incorrect charge.We appreciate your feedback about our reception team and will use it to improve our support and training. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us.Kind Regards,InesAssistant Residence Manager
Guest User
Studio Apartment
Stayed in Jan 2025
Couples
2 review
10.0/10
Outstanding
Posted on Feb 16, 2025
Location is perfect, right in the center. We were on the 6th floor, and even at night time, we can’t hear any noise. I had a great sleep!
Response from Property: Dear guest, thank you for choosing Quest for your recent visit to Liverpool and thank you for taking the time to leave a review. We are glad to hear you had a fantastic stay in our apartments and you enjoyed our prime location in the city centre. We really hope to see you again.Kind Regards,Ines-Assistant Residence Manager
Tracey Bristow
Studio Apartment
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 5, 2025
Great weekend lovely hotel. Everything we needed for a pleasurable stay
Response from Property: Hi Tracey, thank you for taking the time to review your recent stay at Quest Liverpool City Centre. We are glad you enjoyed your weekend in our apartments and we all are looking forward to welcome you back. Kind Regards, Ines-Assistant Residence Manager
Fanny
Two-Bedroom Apartment
Stayed in Jun 2024
Family
12 review
10.0/10
Outstanding
Posted on Jul 23, 2024
The location is very good and easy to locate. And they offer a discount for parking as well. We reserved two rooms which are connected, very convenient and keep the privacy. Their rooms are so spacious, highly recommend.
Response from Property: Hello Fanny, thank you so much for choosing Quest for your recent visit to Liverpool and thank you for taking the time to provide some feedback. We are glad to hear you liked our spacious apartments especially for its location in the middle of the city. We really hope to see you again very soon.Kind Regards,Ines-Assistant Residence Manager
Zuwairi
One-bedroom Superior Apartment
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 3, 2025
great location and nice room.good place to stay if u want to shop jn liverpool coz everything is nearby
Response from Property: Dear Zuwairi, Thank you so much for choosing Quest for your recent visit to Liverpool, and thank you as well for taking the time and review your stay. We are so happy to know that you had such a lovely experience staying with us. We do hope to welcome you back to Quest very soon! Kind Regards, Hadis - Reception Supervisor
Wipaporn Trakoonsin
Studio Apartment
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 1, 2025
Great location and nice reception👍
Response from Property: To Wipaporn,Thank you for your kind words! We're delighted you enjoyed our great location and that our reception team made a positive impression. 👍We look forward to welcoming you back to Quest Liverpool City Centre soon.Best regards,Louise CrossGeneral Manager
Dickson Loi
Studio Apartment
Stayed in Oct 2023
Couples
1 review
9.0/10
Great
Posted on Nov 14, 2023
We have a good 4D3N stay at Quest Liverpool City Centre. The location was 10mins walk from Liverpool Lime Street Station where we took a direct train from London Euston Station. The studio apartment is surrounded with good food and shopping stores. The room that we stayed was clean and neat which was beyond our expectation. Very good
Response from Property: Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback and hope to see you again soon. Kind regardsJohnAssistant Residence Manager
Dorji
One Bedroom Apartment
Stayed in Sep 2023
Couples
36 review
10.0/10
Outstanding
Posted on Nov 5, 2023
The location was 8 minutes from lime Street Station. Super clean room with amazing unique design of one bed room apartment. The staff was kinda. Bed was good. We like it. Highly recommend. Close to all the site seeing.
Response from Property: Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback and hope to see you again soon. Kind regardsJohnAssistant Residence Manager
Winwin Mak
Studio Apartment
Stayed in Jun 2024
Business travelers
51 review
10.0/10
Outstanding
Posted on Aug 12, 2024
The room was spacious and clean. The staff is friendly and accommodating
Response from Property: Hello Winwin, thank you for taking the time to provide such a fantastic review. We are delighted to hear you enjoyed your stay in our apartments and you found them clean and spacious. Thank you also for mention the staff, they will be thrilled to hear your kind words. We really hope to welcome you back very soon. Kind Regards,Ines - Assistant Residence Manager
Guest User
One Bedroom Apartment
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Mar 13, 2025
Near to city centre. Very convenient.
Response from Property: Dear guest,thank you for choosing Quest Liverpool City Centre for your recent visit and thank you for taking the time to write a review. We are glad to hear you enjoyed your stay in our apartments and you liked our prime location in the heart of the city. We really hope to see you again.Kind Regards,Ines - Assistant Residence Manager
Guest User
Studio Apartment
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 6, 2025
Best hotel in UK!!
Response from Property: Dear Guest,Wow, thank you so much for your incredible feedback! We are absolutely delighted to hear that you had such a fantastic experience with us and that you rated us a perfect 5 out of 5. Your kind words mean the world to us, and we’re thrilled to know that we could make your stay so memorable.We truly appreciate your support and hope to have the pleasure of welcoming you back soon!Warm regards,Louise CrossGeneral Manager
Buanfenshouderena
One-bedroom Superior Apartment
Stayed in Aug 2023
Family
37 review
10.0/10
Outstanding
Posted on Sep 5, 2023
Better than ever. First, the hotel is only about 5 minutes walk from the Lime Street station, which is very convenient for large baggage carriers. Second, service was good and the staff are sweet and helpful. Baggage storage was available. Third, various appliances like oven and dryer could be seen in the room. Fresh water and a small package of milk were served in the fridge.
Response from Property: Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback and hope to see you again soon. Kind regards John Assistant Residence Manager
Guest User
Studio Apartment
Stayed in Jul 2023
Couples
1 review
10.0/10
Outstanding
Posted on Sep 1, 2023
Perfect location in central Liverpool, very spacial room, extremely clean with a fully equipped kitchen & perfect king size bed. All attractiive locations of the city locate within 15 minutes walking, it must be the top choice there !
Response from Property: Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback and hope to see you again soon. Kind regards John Assistant Residence Manager
KimH
Studio Apartment
Stayed in Jun 2023
Couples
1 review
10.0/10
Outstanding
Posted on Jul 30, 2023
Excellent service from the staff and was very helpful and quick when checking in, the room was very spacious and extremely clean. Was a wonderful experience will 100% book again in the future.
Response from Property: Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback and hope to see you again soon. Kind regards John Assistant Residence Manager
Anonymous User
Studio Apartment
Stayed in Oct 2023
Couples
4 review
10.0/10
Outstanding
Posted on Dec 19, 2023
Perfect location,really close to the train station,good stuff.
Response from Property: Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback and hope to see you again soon. Kind regardsJohnAssistant Residence Manager