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Location4.8
Amenities4.7
Service4.6
Cleanliness4.7
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Positive reviews(852)
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Negative reviews(22)
YeoJonathan
Superior Room (2 beds)
Stayed in Feb 2025
Couples
12 review
4.5/5
Great
Posted on Mar 4, 2025
Manager 董 is very friendly and professional. He served us on 28th Feb 2025 around 11pl. While we arrived, the guard never help us to carry the luggage which normally 5 star hotel will do, he just looks at us. That is why I deduct 1 star for the service.
Luckily, the manager and other stuff from other shift are professional enough to know where the standard should be.
Overall room is nice, amenity is nice, location is a bit outskirt but that is the reason we choose for the quietness.
Response from Property: 尊敬的客人,感謝您下榻柳州蓮花山莊酒店。我們一直竭力為每一位客人提供賓至如歸的服務而努力。時光荏苒,我們酒店的服務初心,一如往昔,不曾改變。感謝您的反饋,酒店將會加強對員工的培訓,力求為客人提供賓至如歸的感受。同時非常感謝您對前台同事服務的肯定,我們亦十分欣喜。笑顏如初,永久相伴。我們期待您的再次惠臨,祝您生活愉快!
Guest User
Deluxe Lake-view Suite
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Excellent experience in this hotel
Warm and friendly staff
Good food which was value for money.
Lovely rooms and amenities
Great sceneries for memorable photography.
Looking to come back
Response from Property: Dear Guest: Thank you very much for your kind words and positive feedback about your stay at our hotel. We are delighted to hear that you enjoyed your time with us and that we could provide you with a pleasant experience. Your satisfaction is our motivation, and we look forward to welcoming you again in the future. Have a nice day!
kenny
Deluxe Mountain-view Double Room
Stayed in Feb 2025
Family
13 review
4.7/5
Amazing
Posted on Mar 5, 2025
The hotel has a beautiful view and is not boring to stay for a day. The room is spacious and comfortable with complete facilities. The price is also reasonable. However, it is a little insufficient to provide free upgrades for customers. But overall it is worth recommending to friends to stay
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,讓賓客享有美好入住體驗是我們義不容辭的責任,酒店用地近千畝,質樸含蓄的設計風格揉合現代先進科技,恰似一朵出水芙蓉,高雅別緻,風采迷人。看見您對我們如此認可,我們實在感動並下定決心一定會更加努力贏得更多客人的十分肯定,請您相信我們前進的腳步從未停歇過,我們是您旅途中最值得信賴的夥伴,祝您生活愉快!
Francise Chen
Superior Room (2 beds)
Stayed in Jan 2025
Family
9 review
5.0/5
Outstanding
Posted on Mar 8, 2025
It is the best five-star hotel in Liuzhou, Guangxi. The service attitude of the staff is very kind and friendly. The overall environment and facilities are very clean and tidy. The air is fresh and the view is broad. It is really satisfying to stay here. The only shortcoming is that the breakfast is a little inferior. I hope it can be improved.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的入住,感謝您的分享,感謝您的認可與支持!蓮花山莊位於風景秀美,素有“百里畫廊“之稱的柳江河畔,空氣清新,環境優美,是一家集商務、休閑、度假於一體的高標準園林式酒店。感謝您的建議,我們會反饋給酒店管理層,力求做到盡善盡美!我們真誠期待您的再次光臨喲,祝您生活愉快!
quyln
Family Friendly Room - Lake-View (Double bed)
Stayed in Jan 2025
Family
5 review
1.0/5
Posted on Feb 15, 2025
A hotel with a very bad experience. Let's talk about the bathroom first. The shower head leaked and sprayed everywhere when it was turned on; then let's talk about the customer service and catering. I ordered a few dishes and a glass of orange juice. Then they only gave me chopsticks. I didn't get a bowl, and I was wondering how to eat it. I called to have it delivered, but it took me half an hour to arrive. The time I ordered was after dinner time. Here comes the highlight, the orange juice. It says 15 yuan on the menu. When I checked out, I was charged 25 yuan. I called to ask, but they kept shirking responsibility. It was past 10 o'clock later, and the baby was already asleep, but they still called the room to argue with us about the price of orange juice. The next day, breakfast time ended at 10 o'clock. As soon as I went down, they chased me about the orange juice problem. As a result, at 10 o'clock, all the food was taken away immediately. After I checked out, they called again to shirk responsibility in various ways. I would not recommend this hotel. Bad review
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and for giving us valuable comments on our services. We take your feedback very seriously and sincerely apologize for any inconvenience you experienced during your stay. We sincerely apologize for the inconvenience you experienced in your catering service. We have rectified the relevant service processes and will strengthen employee training to ensure that similar problems do not occur again. Regarding the price of orange juice, we will also enhance the accuracy of price labels. We are deeply sorry for disturbing you during your rest time and will strengthen internal communication to avoid similar incidents from happening again. We attach great importance to every guest's experience, and your feedback is our driving force for improvement. We sincerely hope that you will visit us again and give us an opportunity to serve you better. If you have any other suggestions or needs, please feel free to contact us and wish you a happy life!
Guest User
Deluxe Lake-view Twin Room
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 7, 2025
The environment is beautiful, the room is also very high-end, the hygiene is also OK, and the lake view is very beautiful. I read a lot of reviews saying that the service is not good, but I didn't feel that. The response to any questions was very fast. The bathtub in the room is equipped with disposable bath bags and bath salts, which is good. The breakfast is also quite rich, the snail noodles are good, but the time can be delayed a little bit, and the breakfast ends at 10 o'clock. The other shortcomings are
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Liuzhou Lotus Villa Hotel. We have been working hard to provide every guest with a home-like service. Time flies, but our hotel's service original intention has never changed. At the same time, thank you very much for your affirmation of our service, and we are also very happy. Smile as before, always accompany you. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Mountain-view Double Room
Stayed in Jan 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Very good, the service and the room are great. I stopped by Liuzhou for a temporary rest during my trip. The front desk guy who received me was very good. The quality of service is very important when going out to play. I am satisfied. The hotel environment is also very good. I just changed the balcony to a high-legged table and chairs to better enjoy the lake view. The outer wall is higher due to the construction of the building. You can go there. Haha. I rarely write reviews. I am lazy.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻柳州蓮花山莊酒店。我們一直竭力為每一位客人提供賓至如歸的服務而努力。時光荏苒,我們酒店的服務初心,一如往昔,不曾改變。同時非常感謝您對我們服務的肯定,我們亦十分欣喜。笑顏如初,永久相伴。我們期待您的再次惠臨,祝您生活愉快!
Guest User
Deluxe Lake-view Twin Room
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The room is impeccable. The lake view room with balcony is very comfortable. Lotus Villa is worthy of being a state guesthouse. The room service is very good. They even sent me earplugs and mineral water at 2 a.m. The concierge at the door is also very good. He helps me drive and get things every time I get on and off the car! This package is worth it. It comes with a gift box of snail noodles and a bicycle. It costs 700 yuan a night during the Spring Festival. I personally feel it is still good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Liuzhou Lotus Villa Hotel. We have been working hard to provide every guest with a home-like service. Time flies, and our hotel's service original intention has never changed. At the same time, thank you very much for your affirmation of the service of our front desk colleagues, and we are also very happy. Smile as before, always accompany you. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Mountain-view Double Room
Stayed in Jan 2025
Family
7 review
4.0/5
Very Good
Posted on Feb 3, 2025
A deposit of 500 is required. The room is OK. The TV in this room cannot be projected. The door of the room is good for preventing fingers from being pinched and closing slowly.
The breakfast variety is quite average. There are snail noodles. The sister who cooks noodles and the lady who fry eggs are quite good. I didn't see boxed yogurt.
The hotel is quite large, and the environment outside is quite good. There is a big lake and a few black swans. You can walk around the lake. The wind is very strong.
The hotel is about 4 kilometers away from Wanda and MixC. It is not very convenient to order takeout. It takes about 20 to take a taxi to the tourist area.
In general, the living environment is OK, the breakfast is average, it is a bit far from the place to play, it is convenient to call a taxi, and it all depends on taxis.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的入住,感謝您的分享,感謝您的認可與支持!蓮花山莊位於風景秀美,素有“百里畫廊“之稱的柳江河畔,空氣清新,環境優美,是一家集商務、休閑、度假於一體的高標準園林式酒店。如您在入住期間對我們的服務或設施有任何不滿意的,歡迎您隨時聯繫酒店當班大堂副理,我們一定儘量滿足您的要求。期待與您再次相約,也期待您的下一次五分好評,祝您生活愉快!
markqiu888
Deluxe Mountain-view Double Room
Stayed in Jan 2025
Couples
14 review
3.5/5
Posted on Feb 2, 2025
The hotel is relatively old, the facilities and decoration are a bit old, the quality of the waiters should be improved a lot, the environment is still OK, and the breakfast quality is diverse. Average value for money
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您選擇入住 ,並留下您的反饋。非常抱歉在您入住期間酒店服務並未使您滿意,在此對給您帶來的不快和不便表示誠摯的歉意。對您提出的建議,我們會向上級反饋。祝您及您的家人身體健康!生活愉快!
Guest User
Deluxe Mountain-view Double Room
Stayed in Dec 2024
Other
19 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The hotel has a beautiful environment, good and new hardware facilities, rich and varied breakfast, Yuan Leilei at the front desk is warm and sincere, the duty manager is professional and has high professional quality. The only shortcoming is that Li Yuan at the front desk has a bad attitude. When customers have questions, she is impatient to answer them, lacks professional answers and the right attitude towards customers
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇柳州蓮花山莊酒店。多年來我們一直秉承着“以顧客滿意為中心”的服務宗旨,為每位顧客創造“家外之家”,感謝您對前台員工服務的認可及建議,我們會加強培訓,期待您及家人的再次下榻!
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 29, 2025
Good service, every staff member is very polite and proactive in greeting, the room is clean and hygienic, the environment is beautiful and pleasant, and the breakfast is rich
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!看到您留下的五分好評,頓時覺得心中充滿了温暖和力量!非常感謝您在眾多酒店中選擇了柳州蓮花山莊酒店,酒店用地近千畝,質樸含蓄的設計風格揉合現代先進科技,恰似一朵出水芙蓉,高雅別緻,風采迷人。我們真誠期待您的再次光臨喲,祝您生活愉快!
Bufuhaochunguang
Superior Room (2 beds)
Stayed in Dec 2024
Family
20 review
4.8/5
Amazing
Posted on Jan 28, 2025
It was my first time staying in a hotel. The hotel has a beautiful environment, complete facilities, large rooms, and a good design. It is a large hotel with a beautiful atmosphere. However, the service is not humane enough. We were arranged to the farthest room on the floor when we arrived at one o'clock. I hope it will be improved.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的入住,感謝您的分享。蓮花山莊位於風景秀美,素有“百里畫廊“之稱的柳江河畔,空氣清新,環境優美,是一家集商務、休閑、度假於一體的高標準園林式酒店。對您提出的建議,我們會向上級反饋。祝您及您的家人身體健康!生活愉快!
hansenw66
Superior Room (2 beds)
Stayed in Dec 2024
Family
28 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel environment is top-notch, and the rooms are also very beautiful. According to the environment, it should be rated as a super five-star hotel. When it is not the peak season, the price is also good. It is suitable to stay here for one or two days. The service is also quite good. I highly recommend staying here!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,蓮花山莊是一家集商務、休閑、度假於一體的高標準園林式酒店。能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會,期待您的再次光臨,祝您生活愉快!
Guest User
Deluxe Mountain-view Double Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The environment is very good, we like it very much and will come again next time!
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for choosing Liuzhou Lotus Villa Hotel among many hotels. Seeing your recognition of us, we are really touched and determined to work harder to win more guests' affirmation. Please believe that our pace of progress has never stopped. We are the most trustworthy partner on your journey. I wish you a happy life! We sincerely look forward to your visit again and wish you a happy life!