No.1 Sports Road, Xunliao Bay Tourist Resort, Huidong, Guangdong, ChinaView Hotel Details
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X Resort Xunliao Bay Huizhou Guest Reviews
4.6/5
Very Good
1466 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1466)
Positive reviews(1431)
Reviews with photos/video(696)
Friendly front desk staff(172)
Perfect for kids(157)
Relaxing hot springs(134)
Great air circulation(66)
Garden view(50)
Has play area for children(40)
Clean pool(10)
Negative reviews(35)
Guest User
Garden-View Private Hot Spring Twin Room
Stayed in Dec 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Very good hotel. And the service is exceeding expectations.
Response from Property: 尊敬的1369183****,您好!非常高興星河山海半島星度假酒店給您帶來了一個美好的假期,每個陽光燦爛的日子,都會讓我們心存感激。您的鼓勵是我們不斷前行的動力。於酒店私屬陽台,感受山風徐徐,觀賞綠山與藍天分明的自然美景,不失為一種享受。期待不久的將來再次與您一起探索山海半島式度假的魅力,祝您擁有愉快的一天。
lyathena
Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 1, 2024
really cosy stay, with great facilities. The location is a bit remote and hard to get taxi, best if the hotel can arrange shuttle to town.
Response from Property: Dear guests, thank you for staying in Huizhou X-Resort Hotel, your affirmation is the best praise for us, the hotel geographical location is superior, the hotel is 10km from Xunliao Bay, about 15 minutes by car, near the mountains and seas, the air is fresh, for your feedback and suggestions we will focus on the discussion. We sincerely look forward to your visit and experience again. Wish you have a good day!
Guest User
Garden-View Private Hot Spring Double Bed Room
Stayed in Oct 2023
Couples
4 review
4.7/5
Amazing
Posted on Nov 12, 2023
Highly recommended if you are seeking remote area, fresh air, super quiet, private hot spring at balcony is the best , although choices of food is quite limited so prepare for reservation with hotel catering in advance , overall is very good place .
Response from Property: 尊敬的賓客,感謝您對酒店的認可。惠州星度假酒店位於惠東巽寮灣度假區內,坐擁得天獨厚的大自然環境,配套湯泉、高爾夫球場等項目,是遠離都市喧囂、親子旅遊、休閑度假、商旅會議之首選。無論是硬件設施,還是軟件服務,我們都致力於做得更好。期待您下次光臨,祝您生活愉快!
Hu Sammy
Garden-View Private Hot Spring Double Bed Room
Stayed in Feb 2024
Travel with friends
9 review
4.0/5
Very Good
Posted on May 2, 2024
Location is far. Need call Taxi. Breakfast is good. View is good. Price is very high
Response from Property: 尊敬的賓客,歡迎您選擇惠州星河星度假酒店度過您悠然的時光,並這麼用心與我們分享您的入住體驗,以及對酒店不足之處提出很好的建議,您提到的相關問題我們會跟進及改進! 期待我們再次相聚,您有更好的入住體驗。 祝您生活愉快!
Even if it was fully booked the day before we booked, check-in time was too much delayed. How come can you make all my colleagues(more than 10 people) wait at the lobby for 1 hour and 40 mins? If check-in time was written after 3 p.m, it must be around that time, not making your guests wait for that long time due to previous guests delayed check-out or whatever. That is an international manner.
Response from Property: Dear guest,thank you for writing feedback for us, we will make carefull summary of the problems you mentioned and improve the procedure of our hotel, thank you and hope to offer service for you again!
Anonymous User
Elegant Twin Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Alisa
Response from Property: 尊敬的賓客,您好!感謝您下榻惠州巽寮灣星河山海半島星度假酒店,非常感謝您對酒店和管家Alisa的讚揚和好評。我們酒店致力於為每位賓客提供非凡體驗。恭候您的下次蒞臨,祝您生活愉快!
Anonymous User
Mountain-View Private Hot Spring Double Bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
I've been there, this hotel is really nice————
————————————————————
⚪️
What first attracted us to Huizhou Galaxy Mountain and Sea Peninsula Resort Hotel
is that it is pet-friendly and you can bring your pet with you
Nowadays pet-friendly hotels either limit the weight of pets
or have this or that requirement
At Galaxy Mountain and Sea Peninsula Hotel, everything went smoothly
⚪️
Butler Nanon's service is really good👏
A very thoughtful lady
Knowing it was a birthday, she made a simple decoration for the room
She also arranged for the hotel to prepare a whole birthday cake surprise🎂
The room was also upgraded, and the check-out was also delayed to 14:00
Hotel entertainment The recreational facilities are also complete
Gym, chess and card room, children's playground, golf 🏌🏻♀️court, hot spring pool
It's a pity that we went there in winter, and the large water park 🎠 and swimming pool in the park were not open
It will definitely be more fun in summer 🤩
Outdoor Central Park, the hotel has a shuttle bus to pick you up
There are many large lawns, children's wild playground, and cute pet park
You can walk your dog 🐶 and baby, and you can also camp ⛺️, the air is very good
Also, the dinner in the hotel's Chinese restaurant is really good
The few dishes I ordered with a try-it attitude are surprisingly amazing
The price is a little expensive, but fortunately the taste is not bad 👍
You can deliver food to the room, which is very convenient. I want to eat there next time
Original TextTranslated by Google
6/13
Response from Property: Dear guest, hello! Thank you for choosing Huizhou Xunliao Bay Galaxy Mountain and Sea Peninsula Star Resort Hotel and sharing your stay experience with us. I am very happy that you are satisfied with the hotel experience and the service of housekeeper Nanon. I hope to add a beautiful and comfortable experience to your journey. We will continue to provide guests with meticulous and thoughtful service spirit. We sincerely look forward to your visit again and wish you a happy life and everything goes well.
Guest User
Golf-View Private Hot Spring Double Bed Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Let me see which puppy hasn't been here yet~
The huge floor-to-ceiling glass in the hotel lobby is full of luxury! This time I chose a room with a private bath. It was so comfortable to take a bath on the balcony~ I went downstairs and found that the public hot spring was also well decorated. It was more cost-effective to order a double set meal at the restaurant on the underground floor, and the taste was also good~
It is worth mentioning that the housekeeper Wendy's service was very considerate, and she also specially prepared pet supplies and toy balls for Xiu Gou. I love it!
Whether it is the environment, service or pet-friendly policy, humans and dogs are very satisfied! Highly recommended to friends who like to take a hot spring vacation and want to enjoy a good time with their pets!
Original TextTranslated by Google
Response from Property: Dear _ZFB208871215294****, hello! Thank you for choosing Galaxy Mountain and Sea Peninsula Star Resort Hotel and sharing your wonderful travel memories with us. We are honored to know that the housekeeper Wendy has provided you with excellent service. We will convey your satisfactory comments to her. Providing guests with a satisfactory stay experience is what we have always pursued. We look forward to your visit again, and explore more Chinese-style Southeast Asian customs with us, and continue the wonderful journey of Galaxy Mountain and Sea Peninsula Star Resort Hotel.
Guest User
Garden-View Private Hot Spring Double Bed Room
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 8, 2025
It was a very pleasant stay. My dog and I had a lot of fun. The hotel has complete facilities. The spoon can be soaked in the room. The scenery is beautiful and the breakfast is rich. Ruby's service is very thoughtful. The service and environment are full marks. I will come back to play again. Good reviews👍
Original TextTranslated by Google
6/7
Response from Property: Dear _CFT010000001438****, hello! Thank you for choosing Galaxy Mountain and Sea Peninsula Star Resort Hotel and sharing your wonderful travel memories with us. We are honored to know that the housekeeper Ruby has provided you with excellent service. We will convey your satisfactory comments to her. Providing guests with a satisfactory stay experience is what we have always pursued. We look forward to your visit again, and explore more Chinese-style Southeast Asian customs with us, and continue the wonderful journey of Galaxy Mountain and Sea Peninsula Star Resort Hotel.
Guest User
Garden-View Private Hot Spring Twin Room
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Bring your dog with you. They gave you a dog set, a pee pad, a ball, a hair remover, and a water bowl. The environment is good. The room is very large. The most satisfying thing is that there is a hot spring outside the balcony. I can soak my feet and chat with friends. The housekeeper Wendy is also very enthusiastic and service-oriented. It's great
Original TextTranslated by Google
6/9
Response from Property: Dear M428296****, hello! Thank you for choosing Xinghe Shanhai Peninsula Star Resort Hotel to spend your wonderful holiday. We will convey your affirmation to the housekeeper Wendy as soon as possible. It is a great honor to provide you with a quiet and comfortable accommodation environment. On the private balcony of the hotel, you can feel the mountain breeze and enjoy the natural beauty of the green mountains and blue sky. It is a kind of enjoyment. The hotel is located in Xunliao Bay, a holiday paradise. Whether it is a daytime tourist vacation or an evening seaside stroll, every step is a leisurely and peaceful enjoyment. Looking forward to seeing you again in the near future, I sincerely wish you a pleasant day!
Kwan
Queen Room
Stayed in Nov 2024
Couples
25 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The place is clean, the environment is beautiful, the facilities are diverse, the staff are friendly and helpful, especially the customer service girl, the front desk girl, and the lobby manager girl, who gave us a lot of help. We also received a birthday gift from the hotel. Overall It was a very good experience and I will definitely come again!
Original TextTranslated by Google
6/14
Response from Property: Dear _TSHK67185xf****, Hello! Thank you for staying at the Xinghe Shanhai Peninsula Star Resort Hotel in Xunliao Bay, Huizhou. Your comments have given us unlimited motivation, and your praise has also given us more motivation to improve every detail of service. Our goal is to make every guest feel at home. The hotel room has a total area of 60 square meters, with an independent balcony, where you can enjoy a quiet and private space, Southeast Asian design style, beautiful environment, and natural oxygen bar. Sincerely look forward to your visit and experience again. I wish you a happy life!
Arrow
Garden-View Private Hot Spring Twin Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The environment is very good for taking photos. The staff is also very enthusiastic and treats the dog very well. They also gave toys to the dog. There are also many large lawns for walking the dog. The housekeeper Wendy's service response is also very timely. I highly recommend taking your dog here for vacation
Original TextTranslated by Google
Response from Property: Dear Arrow, Hello! Thank you for staying at Huizhou Xunliao Bay Galaxy Mountain and Sea Peninsula Star Resort Hotel and sharing your stay experience. We are very glad that Huizhou Galaxy Star Resort Hotel and Wendy's service have left you with a good impression. We sincerely welcome you to visit again.
Guest User
Garden-View Private Hot Spring Double Bed Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The room is spacious enough, with complete facilities. There is a square hot spring pool that drains quickly. The bed and pillow are very comfortable. The hotel environment is clean and the hotel staff are very friendly and considerate. Nanon at the front desk is thoughtful and enthusiastic, and the room view is very good.
The breakfast buffet is also very good, taking into account the tastes of the east, west, south and north, and it is quite delicious.
I spent a happy New Year's Eve with my friends. The time is too short, it would be better to stay at least one more night. Come again next time!
Original TextTranslated by Google
Response from Property: Dear 117571****, hello! We are glad that you like our environment and that the service of housekeeper NANON is recognized by you. Thank you for your loyal choice. Your choice is the greatest trust and support for us! We will continue to improve the quality of service and bring you an extraordinary stay experience every time you stay. We sincerely look forward to meeting you again at the Galaxy Mountain and Sea Peninsula Star Resort Hotel in Xunliao Bay, Huizhou!
Guest User
Garden-View Private Hot Spring Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The hotel is very nice, with good hygiene and environment. I especially want to praise the hotel's service. Alisa, the front desk lady, is really good. She is beautiful and has a good attitude. She smiles and serves with care. I look forward to seeing you next time.
Original TextTranslated by Google
Response from Property: Dear 1588807****, hello! Thank you for choosing the Galaxy Mountain and Sea Peninsula Resort Hotel in Xunliao Bay, Huizhou. We are very happy that you have praised the service and housekeeper Alisa. We will continue to uphold the service spirit of "meticulous, thoughtful, complete and beautiful" and provide professional and personalized services so that all guests staying in the hotel can feel that they get great value for money. Thank you for your recognition of our services and we look forward to your company and support on the road of development of Galaxy Resort Hotel!