Hotel Lisboa Plaza - Lisbon Heritage Collection - Avenida Reviews

Response from Property: Dear Guest,Thank you for staying with us and for sharing your experience.We’re delighted to know you appreciated our convenient yet peaceful location just off the exclusive Avenida da Liberdade. In fact, we are located in the center of the town, offering easy access to all the main monuments and attactions. It's always wonderful to hear that our Guests feel well looked after, and your mention of the friendliness and helpfulness of our team is truly appreciated.We’re also glad that you enjoyed our buffet breakfast, served daily until 12 noon. We aim to offer a varied and satisfying start to the day, and it’s great to know it stood out during your stay.It was a pleasure to have you as a Guest at Hotel Lisboa Plaza and we look forward to welcoming you again one day to our beautiful city. Kind regards,Diogo LaranjoGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay at Hotel Lisboa Plaza.We are sorry to hear that certain aspects of your experience did not meet your expectations. While we are glad you found the hotel satisfactory overall, we regret the inconvenience you experienced regarding the room amenities and service communication. Our team is always available to assist, and we regret that it was not clear how to reach the appropriate extension from the room. Your feedback is valuable and helps us improve the clarity of our in-room information.As per the room opening with a real key, we have chosen to preserve much of the original character and tradition of the property, and we have also made the choice to keep some traditional elements such as the classic room keys. We always invite our Guests to leave the key at reception whenever they go out, our Front Desk operates 24 hours a day, and there is always someone available to hand the key back when you return. Many of our Guests find this arrangement both more personalized and secure.It was a pleasure to have you as a Guest at our hotel and we look forward to welcoming you again one day to our beautiful city. Kind regards,Diogo LaranjoGeneral Manager