Fairfield by Marriott Lijiang Ancient Town

Fairfield by Marriott Lijiang Ancient Town Reviews

Fairfield by Marriott Lijiang Ancient Town

No.1273 Shangri Avenue, Ancient Town District, Lijiang, Yunnan, China, Gucheng District, Lijiang, Yunnan, ChinaSee Hotel Details
Fairfield by Marriott Lijiang Ancient Town
Fairfield by Marriott Lijiang Ancient TownFairfield by Marriott Lijiang Ancient TownFairfield by Marriott Lijiang Ancient Town
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1 night

Guest Reviews

8.9/10
382 review
Verified reviews
Location8.9
Amenities8.7
Service8.9
Cleanliness9.0
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All reviews(382)
Positive reviews(366)
Reviews with photos/video(109)
Friendly front desk staff(56)
Easy to get around(32)
Would stay again(18)
Tasty food(15)
Perfect for business trips(14)
Well decorated(13)
Garden view(13)
Negative reviews(16)
Idd Dudu
Standard 2-bed Room
Stayed in Jun 2025
Traveling with friends
16 review
10/10
Outstanding
Posted on Jul 14, 2025
Thank you to the hotel manager for helping/translating us to arrange our trip to the Yulong snow mountain with the tour company. Room was exactly like the pictures. Laundry was very helpful. Terrace was great to relax after a long day.
Response from Property: 感謝您選擇入住我們萬楓酒店並分享如此用心的點評!同時欣喜看到衞生和服務能獲得您的認可。期待下次您回家的時候能給您最好的體驗。我在麗江古城萬豪萬楓酒店,靜候您的歸來,祝您萬事勝意
Guest User
Superior Queen Room
Stayed in Jun 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Jul 26, 2025
Mountain views from the room.
Response from Property: 尊敬的賓客,很高興您對房間滿意!麗江是一首寫在山水間的抒情詩,每一寸風景都流淌着時光的温柔與歲月的韻腳,可惜這兩天陰雨天比較多,沒能讓您看到畫一樣的文筆峯,期待下次您回家的時候能給您最好的體驗。我在麗江古城萬豪萬楓酒店,靜候您的歸來,祝您萬事勝意 😊
Poh Eng Lam
Standard 2-bed Room
Stayed in Nov 2024
Family
3 review
3.0/10
Posted on Jan 1, 2025
Daily safety issue that the taxi will not enter into the hotel, park at roadside along with busy motorbikes lane. It was very dangerous to pick up hotel guests along the roadside and nearly knockdown by motorcycles. Hotel management must review this safety issue. Room with poor sound proof and sleep were disrupted due to construction works started in early hrs at 7am. The toilet in the room has no door and can’t use the sink to wash face at the same time. Poor buffet breakfast spread with same foods everyday. Food replenishment and clearing tables were slow. Wheelchair toilet at ground floor has no door lock where anyone can just open the door. Very far away from 丽江古城, need to 打车。 Will not book this hotel again.
Response from Property: Dear valued guest, thank you very much for your detailed review and sharing. We apologize that this stay did not fully meet your expectations. We are also very distressed about the issue you mentioned about renting a car and not entering the hotel to pick up and drop off guests. We have now placed a sign at the hotel intersection, hoping that renting a car can enter the hotel to pick up and drop off guests. At the beginning of the hotel design, it was required that the rooms be kept transparent, but we have found that many guests do not like this type of design. Therefore, we are continuing to install bathroom partition doors. Also, the wheelchair toilet on the first floor that you mentioned is provided for accessible guests. Considering that there may be a need for assistance in opening the door, a door lock has not been installed. The hotel is about 1.4 kilometers away from the Old Town of Lijiang, about 20 minutes' walk and about 10-15 minutes' taxi. It is very convenient to travel. We always seek to create a perfect check-in experience for our guests. We believe that there will be a new experience when you check in next time. We sincerely invite you to come again.
Cyralyps
Standard 2-bed Room
Stayed in Nov 2024
Family
15 review
7.0/10
Posted on Dec 22, 2024
The room was comfortable, and we were pleasantly surprised with a mountain view, even though it wasn’t advertised.The only downside is that there is no door for the WC area, and it lacks ventilation. It can become quite unpleasant if someone is using it. We had to remind each other to use the lobby restroom for bowel movements. The reception staff were incredibly helpful! They extended a late check-out, knowing we had to catch an evening train to Kunming. Due to our group size, we needed two vehicles, and the staff helped us book a maxi cab using their personal account (big vehicles can only be booked by locals). As we do not have a local number, they even let us use their phone number to register for food delivery. Their service truly exceeded our expectations!
Response from Property: Dear guests: Thank you for choosing to stay at Fairfield Hotel Lijiang Old Town, and give the hotel service recognition, there is a sliding door next to the washstand in the room to separate the toilet and bedroom, which can show the characteristics of the Marriott Fairfield brand while ensuring the privacy of guests, but we are deeply sorry and sorry for not being able to bring you a satisfactory personal experience. The cloudy sky harvests summer colors, and the leaves move in autumn. We look forward to meeting you next time, and Fairfield Hotel by Marriott Lijiang Old Town sincerely looks forward to welcoming you again!
Guest User
Standard Queen Room
Stayed in Nov 2024
Couple
4 review
10/10
Outstanding
Posted on Jan 2, 2025
The room is clean and comfortable. The front desk staff are very friendly and helpful. 👍🏻
Response from Property: Dear Guests, Thank you for this recognition. The clouds in Lijiang, white and light, seem to be the sky part of a beautiful picture, making people feel extremely quiet and serene. We look forward to meeting you next time, and Fairfield Hotel by Marriott Lijiang Old Town sincerely looks forward to welcoming you again!
Kai Yee
Deluxe 2-bed Room
Stayed in Apr 2025
Couple
3 review
9.0/10
Great
Posted on May 28, 2025
Well managed Hotel. Front desk staff Iris and Mia very helpful and patience to provide very good assistance in responding to us in our three days . Room is very clean and well maintained. Location is relatively near to ancient town. Strongly recommended to stay in Fairfield by Marriott at Lijiang. Will stay here again if visiting Lijiang.
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住麗江古城萬豪萬楓酒店,並抽出時間分享如此暖心的入住體驗!能得到您的認可與推薦,我們倍感榮幸!Iris和Mia得知能為您的旅程增添便利與温暖,也會深受鼓舞。房間的整潔與優越的地理位置能為您帶來舒適體驗,正是我們持續努力的方向。麗江的山水始終為您留一份詩意,期待您再次歸來,我們將以更貼心的服務,伴您續寫美好時光!
Heyingqiang Ho
Standard Queen Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 30, 2025
Room is clean, counter service staffs are friendly, as specially the staff name Ms Iris, we are arrived early the room is not ready yet but she tried assist us to get ready the room ready for us and help to bring our luggage to room before we are back.
Response from Property: Thank you for choosing to stay at Fairfield Hotel Lijiang Old Town and for sharing your satisfying experience. The water flows back smoothly, the mountains are like jasper, the beauty is like a fantasy landscape, full of the artistic conception of Chinese classical poetry and painting, we look forward to meeting you next time, and Fairfield Hotel Lijiang Old Town sincerely looks forward to your visit again!
Gan ES
Standard Queen Room
Stayed in Jan 2025
Couple
4 review
9.5/10
Amazing
Posted on Mar 3, 2025
We are satisfied with our stayed at this hotel. The front desk staffs were extremely helpful and courteous. The check-in was efficient. Acceptable room size. Although there was some negative comments on the open concept of toilet but we can easily partitioned it by sliding the doors. Average breakfast spread and taste. Can walk to old city or just spend less than 10 yuan by Didi. Recommended hotel for Lijiang.
Response from Property: Dear guests: Thank you for choosing to stay in Lijiang Old Town Wanfeng Hotel and leave a satisfactory experience to share. Take time to praise, wait for the success. The fireworks and you deserve to be remembered. Lijiang Old Town Wanfeng Hotel sincerely look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Jan 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 3, 2025
Big king bed. Cleanliness tip top. Shout out to front desk Jenny (Juan) for her attentiveness and help. Only con is shower water temp not constant. Will get cold water on and off
Response from Property: Dear guests, thank you for your shared experience. Lijiang is like a collection of thousands of stacks among the flowers, but I only prefer you, your smile is Wen Wei's pen is difficult to fill in the flat, willing to use Dongba color paper 10,000 volumes to fold an ancient city paper crane will be written into every page for a long time. We look forward to meeting you next time, and Fairfield Hotel by Marriott Lijiang Old Town sincerely looks forward to welcoming you again!
Chin Hee Tan
Standard Queen Room
Stayed in Jun 2024
Traveling with friends
7 review
9.0/10
Great
Posted on Jul 27, 2024
The hotel is very new and well located close to the ancient town aka guchen. The rooms are well appointed but the open concept room may not suit everyone. A pleasant surprise was a fruit platter although the fruits were not something I preferred. The checkin process was not too expeditious as I would have expected. Dining options were relatively limited. Was alloted a room on level 3 facing the roof top garden which it's downside as noice from guest using the garden may at times be annoying. Overall a good experience.
Response from Property: Dear guests, Thank you for your stay at Wanfeng Lijiang Old Town Hotel, thank you for your comments on the hotel, we are very sorry for your experience during your stay, your valuable comments are very important to us, we will make efforts to improve, we have distributed the information to the relevant departments to improve the guest's stay experience, if you come here next time, we hope you can book the hotel again. Wanfeng Lijiang Old Town Hotel looks forward to your visit again
C
Standard Queen Room
Stayed in Nov 2024
Family
15 review
10/10
Outstanding
Posted on Jan 12, 2025
Enjoyable stay! Near to LiJiang Ancient Town. Good location. Easy to grab for DD services. There is also a travel agency stationed at Lobby and you can just join their YuLong Snow Mountain tour. Although they said that the package is purely visiting without shopping, the driver will still drop you to an "Oxygen Supply Centre" early in the morning. It looks like a safety briefing but actually they are selling oxygen canister and herbs syrup to avoid altitude sickness. Who knows the effectiveness of the herbs??? Oxygen canisters can be easily purchased at cheaper price from the cable car station or in supermarkets in the towns. Standby 1-2 extra before the tour because the oxygen canister included in the tour package is usually not enough.
Response from Property: Dear guests: Thank you for choosing to stay in Lijiang Old Town Wanfeng Hotel and leave a satisfactory experience to share. Take time to praise, wait for the success. The fireworks and you deserve to be remembered. Lijiang Old Town Wanfeng Hotel sincerely look forward to your visit again!
Chen Li Xin
Standard Queen Room
Stayed in Nov 2024
Couple
10 review
10/10
Outstanding
Posted on Jan 10, 2025
The room was comfortable and cozy, providing a good rest both upon arrival and before departing for Shangri-La. The breakfast offered a wide variety of selections.
Response from Property: Dear guests: Thank you for choosing to stay in Lijiang Old Town Wanfeng Hotel and leave a satisfactory experience to share. Take time to praise, wait for the success. The fireworks and you deserve to be remembered. Lijiang Old Town Wanfeng Hotel sincerely look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Oct 2024
Couple
1 review
9.0/10
Great
Posted on Nov 28, 2024
Hotel is new and quite well maintained. Staff is very helpful and friendly especially Iris whom helped me for my search for a tourist mobile plan
Response from Property: Dear guests: Thank you for choosing to stay in Lijiang Old Town Wanfeng Hotel and giving the hotel staff service recognition. The antique wooden houses, with rich historical stories, make people linger. We look forward to meeting you next time. Wanfeng Hotel Lijiang Old Town sincerely looks forward to your visit again!
sandra wai sum
Standard Queen Room
Stayed in Apr 2025
Traveling with friends
5 review
7.0/10
Posted on May 31, 2025
Preferred toilet to be private with door
Response from Property: Dear guest: Thank you for your fair evaluation! We attach great importance to your valuable opinions on facilities and environment, and we are glad to see that the hygiene and service have won your recognition. Regarding the private bathroom you mentioned, all our guest rooms are equipped with independent doors (including sliding door design) to ensure the privacy and comfort of guests. Strictly follow the space planning standards of Marriott Group. We have recorded your feedback and will further optimize the bathroom signs and layout guidelines. Your opinions are very important to us, and we look forward to providing you with a more perfect stay experience next time! [Lijiang Ancient Town Marriott Fairfield Inn]
Guest User
Standard Queen Room
Stayed in May 2024
Family
2 review
10/10
Outstanding
Posted on Jun 17, 2024
Excellent new hotel Luxurious large beds Great helpful staff especially front desk went of their way to help me book a tour to yulong mountain Breakfast was great too Clean and immaculate Would definitely recommend to anyone
Response from Property: Dear guest,Thank you so much for your kind words and positive feedback. We are delighted to hear that you are satisfied with our service. It is our pleasure to serve you, and we will continue to strive for excellence.