Divani Palace Larissa

Divani Palace Larissa Reviews

Divani Palace Larissa

Papanastasiou 19, Larisa, 41222, GreeceSee Hotel Details
Divani Palace Larissa
Divani Palace LarissaDivani Palace LarissaDivani Palace Larissa
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1 night

Guest Reviews

8.2/10
Very Good
35 review
Verified reviews
Location8.3
Amenities8.1
Service8.3
Cleanliness8.2
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Positive reviews(20)
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Negative reviews(3)
Nasos
Superior Room
Stayed in Jan 2023
Business travelers
10 review
9.5/10
Amazing
Posted on Feb 3, 2023
Excellent breakfast with cold coffee and fresh juice on demand (included)
Guest User
Superior Room
Stayed in Dec 2022
Business travelers
1 review
9.0/10
Great
Posted on Feb 3, 2023
Excellent location, excellent view, depends on the room, good breakfast. The receptionist is experienced, helpful, kind... the right person in the right position The pool cannot be used as it is not heated and its temperature is 20 degrees... Sauna and steam room Closed, so basically the hotel does not have a SPA!!! The rooms need renovation!!!
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Departure51223447597
Stayed in Nov 2023
Family
2.0/10
Posted on Dec 8, 2023
the spa area and the water in the pools is cold as if you were in Oymyakon and in a conversation with the employees we were told that it is a normal temperature :) and there is also a children's pool with minus temperatures, a disaster...
Response from Property: Dear customer, Thank you for your comments. We are sorry that you were not satisfied with the Spa area. However, we would like to inform you that as we mention on our website and in the written information on site, the water temperature is at room temperature 20-22 degrees Celsius. Yours sincerely, The Divani Palace Larissa Customer Service team
Guest User
Stayed in Dec 2022
Business travelers
8.0/10
Very Good
Posted on Jan 31, 2023
Truly nice hotel at reasonable price, I would stay again. I think it should not build expectations of 5 star. For 5 star bathroom amenities were very poor and there is no way to arrive to the front by car so it is difficult to arrive with the luggage. For a 4 star, it would be perfect. Warm staff, nice big room, elegant decor and decent breakfast
Response from Property: Dear Guest, Thank you for taking the time to share your review with us. We are glad to hear that you were pleased with our breakfast, the nice Room, elegant decoration and the breakfast of our Hotel. We would also like to inform you that even though our Hotel is located on a sidewalk, for our Customers you allow entry with their car up to the front of the Luggage Reception and then we cooperate with private parking spaces located at a distance of 70-80 m . from our Hotel and are provided with special prices for our customers. We hope to host you again soon. Yours sincerely, The Divani Palace Larissa Customer Service team
Guest User
Stayed in May 2023
Business travelers
8.0/10
Very Good
Posted on Jun 29, 2023
The hotel is in serious need of an update. It is certainly not up to modern 5*standards. The hallways are dark and dingy, right out of the 1980s. The rooms are clean but are equally outdated. The breakfast buffet tries to cater for every taste but doesn't really work. The staff are all very friendly and are the hotel's saving grace.
Response from Property: Dear Guest, Thank you for your comments. We are sorry that you were not completely satisfied with our Hotel. In addition, we would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We will be happy to welcome you again to change your first impression of us. Yours sincerely, The Divani Palace Larissa Customer Service team
Guest User
Stayed in May 2023
Other
2.0/10
Posted on Jun 13, 2023
Old, not-updated furniture, linens and pillows. The bare minimum in comfort and design. Beds are like a cheap hotel/hostel level. No effort in the last 25 years to make this a nice hotel. I am sure it was very nice when it was first built - many, many years ago. They seem to have no idea about making a nice environment for guests. Breakfast is a large buffet with many options, totally fine. Staff are very nice.
Response from Property: Dear Guest, We are sorry that you were not satisfied with our Hotel. We would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We will be happy to welcome you again to change your first impression of us. Yours sincerely, The Divani Palace Larissa Customer Service team
Guest User
Stayed in Feb 2023
Solo travelers
6.0/10
Posted on Mar 6, 2023
I only stayed for one night, so I can't say too much as it were. My room was clean, my shower worked well, I slept well, the bed was comfortable, and it was peaceful. That's really all I needed. The breakfast was excellent, plenty of choices with what you can eat, but the orange juice was bad, tasted very artificial and not like actual orange juice. The spaciousness of the place is great and the staff were helpful. The lobby feels modern and up to date. The downsides: The rooms felt more like a 3 star rather than 4 or 5 star. (Not that I've ever stayed in a 5 star hotel) so why do I say that? the bathroom felt way too small/cramped, not to mention somewhat dark because of the lights being at one end of the bathroom. The shower head had limescale, and I think the bathtub could have been cleaner, although I am not sure if it's due to the age of the bathtub or just cleanliness, it wasn't 'bad' as it were but could have been better. There was also a bad smell coming from the drain of the bathroom, as well as glue sticking out around the door frame and/or the shower pipe? (I can't remember which one). The decor of the room felt out of date too. Not what you would expect from a '5 star' hotel. Would I stay here again? yes. Overall a good hotel but it isn't '5 stars', it felt more like 3.5 stars at best. Re-decorate the rooms and bathrooms to something more modern, lower the prices and I think the review scores will be higher.
Response from Property: Dear Customer, Thank you for your comments. We are sorry that you were not completely satisfied with our Hotel. In addition, we would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We will be happy to welcome you again to change your first impression of us. Yours sincerely, The Divani Palace Larissa Customer Service team
Guest User
Stayed in Dec 2022
Business travelers
6.0/10
Posted on Jan 31, 2023
The good: very friendly staff, nice breakfast, good location, spa/ swimming pool The bad: very hard and uncomfortable matress, tiny balcony without furniture. In all, it’ s ok. But not a 5 star hotel, since it lack these basic things you’d expect in a 5 star hotel. E.g: coffee maker and water boiler. Furniture on the balcony, slippers, bath robe etc. In the end, its overpriced.
Response from Property: Dear Guest, Thank you for your comments. We are sorry that you were not completely satisfied with our Hotel. In addition, we would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We will be happy to welcome you again to change your first impression of us Yours sincerely, The Divani Palace Larissa Customer Service team
Guest User
Stayed in Dec 2022
Family
8.0/10
Very Good
Posted on Jan 31, 2023
Nice beds, big rooms, kind reception, unfortunately the restaurant does not know the difference between celiac and lactose free. So I got normal bread while I am celiac and not only was I a lot sick but my intestines were damaged which causes cancer. Our tripto Thessaloniki was so bad. We had to stop 5 times. Davina does not aknowidge the harm they cause ! So if you have an allergy avoid this hotel !!!
Guest User
Stayed in Dec 2022
Business travelers
2.0/10
Posted on Jan 31, 2023
STANZE CHE HANNO PROBLEMI DI CIRCUITO ACQUA PERCHE' ESCE SCHIUMA DAI PICCOLI TOMBINI INTERNI E INONDA IL BAGNO. COLAZIONE in MAGGIO 2022 esattamente come in Settembre 2020 con Buffet ma distribuito da una cameriera così da non consentire libertà nella scelta e ore per ricevere un caffè. Servizio totalmente insoddisfacente. Ero già venuta speravo in un miglioramento ma è peggiorato e le 4 stelle sia dell'hotel sia della scelta degli utenti sono immeritate, cmq se volete andate e se avete un minimo di esperienza di viaggi ve ne renderete conto
Guest User
Stayed in Jan 2023
Travel with friends
8.0/10
Very Good
Posted on Feb 3, 2023
Excellent location, excellent view, depends on the room, good breakfast. The receptionist is experienced, helpful, kind... the right person in the right place. The pool cannot be used because it is not heated and its temperature is 20 degrees... Sauna and steam room are closed, so basically the hotel does not have a spa !!! The rooms need renovation!!! Bed and sleep quality not 5 star hotel
Original TextTranslated by Google
Response from Property: Dear Customer, Thank you for your kind words about our great location, great view and our Receptionist. However, we are sorry that you were not completely satisfied with some aspects of our Spa. However, we would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We will be happy to welcome you again to change your first impression of us. Sincerely, The Divani Palace Larissa Customer Service Team
Guest User
Stayed in Dec 2022
Business travelers
8.0/10
Very Good
Posted on Jan 31, 2023
Nice Hotel located in the city center. clean and comfortable rooms. Rich and nice breakfast buffet. Polite and willing staff. It has parking nearby. maybe it could use a renovation after all these years.
Original TextTranslated by Google
Response from Property: Dear Customer, Thank you for taking the time to share your review with us. We are happy to hear that you were pleased with the cleanliness & comfort of our Rooms - our Breakfast Buffet and our Hotel staff. In addition, we would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We hope to host you again soon. Sincerely, The Divani Palace Larissa Customer Service Team
Guest User
Stayed in Dec 2022
Couples
10.0/10
Outstanding
Posted on Jan 31, 2023
We are a couple and we went for a short trip to Larissa and the surrounding areas.. The hotel was very good, with comfortable rooms and bright rooms and with a very good breakfast and mostly kind staff.
Original TextTranslated by Google
Response from Property: Dear Customer, First of all we would like to thank you for your preference for the Divanis chain and especially for choosing our Hotel. We are honored that you share your experience with us. We are glad that you had a nice experience with us. We will be happy to have you with us soon. Sincerely, The Divani Palace Larissa Customer Service Team
Guest User
Stayed in Dec 2022
Family
6.0/10
Posted on Jan 31, 2023
The room for three was like a barracks Full of unnecessary tiles that didn't leave you room to move The whole room one long corridor The barlcon door so small The pool so cold The parking was charged extra and was far The staff and the breakfast was fine The price was high for the area
Original TextTranslated by Google
Response from Property: Dear mary, Thank you for your comment and kind words regarding our staff and breakfast. We are sorry that you were not completely satisfied with our Hotel. Our prices are completely consistent with the prices of other similar hotels in the area and since we are located in the center of the city of Larissa, we cooperate with an external company for parking, which has special prices for our Customers. In addition, we would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its customers. Thank you for your time. Sincerely, The Divani Palace Larissa Customer Service Team
Guest User
Stayed in Dec 2022
Couples
8.0/10
Very Good
Posted on Jan 31, 2023
Impeccable service from all staff! The cleanliness at a very good level! We had a little trouble with parking. There is room for renovation in the rooms, maybe some change in the decoration - you can keep the classic style in other ways - quite heavy decoration. Spa service good.
Original TextTranslated by Google
Response from Property: Dear Anna T, Thank you for your kind comments regarding our staff and cleanliness. We would like to inform you that our Hotel is constantly undergoing renovations to be able to provide the best possible experience to its Customers. We will be happy to have you with us soon. Sincerely, The Divani Palace Larissa Customer Service Team