Shimogyo-ku Karasuma-dori Shiokoji-sagaru JR Kyoto Station Karasuma Chuo-guchi, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8216, JapanView Hotel Details
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Hotel Granvia Kyoto Guest Reviews
4.7/5
Amazing
415 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(415)
Positive reviews(409)
Reviews with photos/video(97)
Easy to get around(88)
Large rooms(41)
Delicious breakfast(37)
Convenient for shopping(32)
Perfect for business trips(13)
Close to train station(11)
Friendly front desk staff(7)
Luxurious(6)
Negative reviews(6)
Guest User
Standard Twin Room Smoking
Stayed in Dec 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The location is super convience, i will book this Hotel if i visit Kyoko in the future! Highly recommend! Many shops And restaurants at Kyoto Station.
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto and for taking your precious time to write this review. We are delighted that you found our location to be super convenient. Being directly connected to the station makes exploring Kyoto and beyond effortless. It is a great encouragement for us to know that you want to come back again. We will continue to improve our services, and we look forward to welcoming you back.Best regards, Director of Rooms
Annie
Standard Twin Room Non-smoking
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 18, 2024
The location is unbeatable—we checked out at 12:15 PM, and still had plenty of time for the 1 PM train to the airport.
Response from Property: Dear Guest Thank you for your recent stay with us at Hotel Granvia Kyoto and sharing your experience.We’re also delighted that you appreciated our superior location.We hope you enjoyed your trip in Kyoto.We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Best regards, Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in Sep 2024
Couples
23 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Location is perfect, within train station. There are 2 locations that connect from the train station to the hotel. Breakfast was very good with wide range of Japanese food unfortunately very limited selection of international food.
The view from our room 👍.Overall we have a very comfortable stay.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Kyoto and for leaving us this feedback. We are very happy to read that you were satisfied with our hotel. We will continue to strive to improve our service and added value to better satisfy our customers. We hope you will stay at Hotel Granvia Kyoto again when you come to Kyoto.Best regards, Director of Rooms
Anonymous User
Standard Twin Room Non-smoking
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Nice and spacious
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto.It brings us great joy to know that your journey was comfortable and enjoyable with us.All of us will continue to make every effort to provide you with the hospitality that will satisfy your needs.We sincerely look forward to seeing you again.Best regards, Director of Rooms
CheungShirley
Standard Twin Room Non-smoking
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The hotel is located at the JR Station, very convenient to go to every where and even doing shopping and having meals by using the exit of JR Statioon without going to outside. The room is big and the serivce is excellance. Worth to stay at this hotel.
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto and for taking your precious time to write this review. We are pleased to hear that you found our rooms spacious and our service excellent, our location so convenient.Hotel Granvia Kyoto is located in the Kyoto Station Building and is easily accessible from the JR Shinkansen, conventional lines, and Kintetsu line. The building is a large commercial centre includes specialty stores, restaurants, theaters, etc. This convenience is one of the many reasons our guests love staying with us.Moving forward, we will continue to aim for excellence, ensuring that our convenient location is complemented by consistently outstanding service, so that all our guests feel compelled to visit us again. We look forward to welcoming you back.Best regards, Director of Rooms
Kwunyee
Standard Twin Room Smoking
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 18, 2024
Good! Will visit again
Response from Property: Dear Guest Thank you very much for choosing to stay at Hotel Granvia Kyoto.We are delighted to hear that you had a great stay with us!We will continue to strive to create an uncompromisingly clean and hygienic environment to serve as a base for quality travel where our guests can stay in comfort in the new way of life.We are looking forward to seeing you again. Best regards, Director of Rooms
chiwai
Standard Twin Room Smoking
Stayed in Jun 2024
Couples
28 review
4.5/5
Great
Posted on Jul 7, 2024
the location is great right within the city center. our room was large, and with a large bathroom. Kyoto station location offers a lot of eateries and shopping spots. Good food and great shopping experience.
Response from Property: Dear Guest Thank you for staying with us at Hotel Granvia Kyoto. We are glad that you had a comfortable stay here.We hope you will choose us when you have a chance to come to Kyoto again. We are looking forward to seeing you again.Thank you for your review.Best regards,Director of Rooms
Sawin Laosethakul
Standard Twin Room Non-smoking
Stayed in Nov 2024
Family
9 review
3.2/5
Posted on Dec 15, 2024
Hotel is on good location but everything in room seems old fashion with long distance from elevator to our room
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto.We are glad you found our location convenient.Our hotel is situated within the Kyoto Station building, providing direct access to the JR Shinkansen, local trains, and subway lines. Additionally, there are many nearby amenities such as department stores and souvenir shops, making our location convenient for both sightseeing and business.However, we apologize for any inconvenience caused by the distance from the elevator to your room. We cannot modify the room layout, we encourage you to request a room closer to the elevator when making your next reservation. We will do our best to accommodate your request, depending on the room availability and type.Our hotel have partially renovated the building several times and plan to do so again in the future. Please look forward to our continued efforts to make the hotel even more beautiful. We look forward to welcoming you again and providing an even more comfortable stay in the future. Thank you once again for your valuable feedback.Sincerely yours,Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Really lovely and cozy hotel! The location is perfect, situated right above Kyoto station and the bus terminal. The staff are also incredibly kind and helpful! The concierge staff was able to help me find my way around the area and could converse in English and Mandarin fluently.
The beds are comfortable and there are a lot of amenities in the rooms. I didn't expect to see fabric cleansing sprays and clothing disinfectants, and it was very much appreciated. I would definitely stay at this hotel again if I'm in Kyoto!
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto and for taking your precious time to write this review. We are delighted to hear that you enjoyed your stay and found our location to be perfect for your travels. It is also gratifying to hear that you found our rooms comfortable and our staff attentive and helpful.We will continue to improve our services, and we hope that you will visit us again when you come to Kyoto.Best regards, Director of Rooms
R Toro
Standard Twin Room Non-smoking
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Service was excellent, staff helped us to get to the Shinkansen station with our wheelchair without having to go through the various lifts that one has to encounter and they even have an escalator that will accomodate a wheelchair! The porter wheel us all the way and made us feel safe and secure!
Response from Property: Dear GuestThank you very much for choosing Hotel Granvia Kyoto.We are very happy to receive your compliments. Your compliments motivate us every day.We will continue to strive to create a hotel that meets the expectations of our guests.All of us at the hotel look forward to welcoming you again.Thank you very much for your kind comments.Best regards,Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 21, 2024
Prime location at Kyoto, few steps away from train and bus station. Not the newest hotel but well maintained facilities, TV could link with Netflix, bravo!
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Kyoto.We are glad to hear that you had a pleasant stay at our hotel.We are honored to receive your compliments on our location and facilities, etc.We will continue to strive to improve our services to satisfy as many guests as possible.We look forward to welcoming you again.Thank you very much for your kind words.Best regards, Director of Rooms
Sukkie Choo
Standard Twin Room Smoking
Stayed in Dec 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Good location. Nice breakfast! Comfortable stay! We enjoyed our time there.
Response from Property: Dear Guest Thank you very much for staying at Hotel Granvia Kyoto.We are delighted to hear that you enjoyed our prime location, delicious breakfast, and comfortable accommodations. Providing a relaxing and enjoyable stay for our guests is our top priority, and we are glad that we could make your time in Kyoto more pleasant.We will continue to strive to improve and enhance our services so that we can provide a stay that exceeds our customers' expectations.We are looking forward to seeing you again.Best regards, Director of Rooms
Karen
Standard Twin Room Non-smoking
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Excellent location saves time and money. Immaculate facilities and amazing service throughout the hotel. Always a pleasure to stay at Hotel Granvia. Never disappointed.
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Kyoto.We are sincerely proud to be able to provide time and a space that satisfies our customers. Did you enjoy your travel in Kyoto?Thank you for your compliments about our location and facilities.We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Thank you for taking your valuable time to post the review.Best regards, Director of Rooms
Guest User
Superior Twin Room Non-smoking
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Our first trip to Japan and Kyoto. Originally, we wasn’t sure if it was a good idea to book a local brand hotel rather than a western hotel, but this was a great choice after 5 nights stay. Very clean, convenient, professional service and staffs, etc.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Kyoto.We are deeply grateful for your kind words and compliments.It brings us great joy to read that you had a comfortable stay with us.We will continue to strive to provide a relaxing and enjoyable environment, and we look forward to your continued patronage.Once again, thank you for taking the time to leave your feedback. We look forward to welcoming you back.Best regards, Director of Rooms
Someonelikeskitty
Superior Double Room Non-smoking
Stayed in Jan 2024
Couples
24 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Location is very good, right above the JR station. It’s connect to malls, very easy to find restaurants nearby.
Staff are very nice
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Kyoto. Thank you very much for your compliments. We will continue to strive to improve our services to provide you with a stay that meets your expectations.We are looking forward to seeing you again. Thank you again for your feedback.Best regards, Director of Rooms